Remote Customer success & relationship specialist full time Jobs – 8 Open Jobs Today

Customer Success & Relationship Specialist - Full Time
Lief —Remote
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Remote
- Software troubleshooting
- English
- Communication skills
- Flexible schedule
Customer Success & Support Specialist
Codvo.ai —Remote
- Full-time
- Remote
- Sales
- AI
- Communication skills
International Account Manager
TELEBU COMMUNICATIONS PRIVATE LIMITED —Remote
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Remote
- Sales
- Microsoft Office
- Analysis skills
- Health insurance
- Work from home
Quick apply
API Support Specialist
Astra, Inc. —Remote
- ₹70,000 - ₹90,000 a year
- Full-time
- Remote
- SQL
- JavaScript
- Scripting
SEO Specialist
MNJ Software —Remote
- Full-time
- Remote
- Marketing
- English
- Administrative experience
- Work from home
Director, Product Management - App Marketplace (Partnerships)
HighLevel —Remote
- Remote
- Computer Science
- Finance
- Business development
Sales Manager / Area Sales Manager
Haber —Remote
- Full-time
- Remote
- Engineering
- Master's degree
- Business Administration
Head Engineering & Architecture
AxisMaxlife —Remote
- Remote
- Azure
- Master's degree
- AWS

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success & Relationship Specialist - Full Time
Lief —Remote
As a Customer Success & Relationship Specialist, you will play a key role in ensuring that our clients are fully supported and derive maximum value from our…
₹6,00,000 - ₹8,00,000 a year
Customer Success Specialist - APAC
Freightos —Remote
If you excel at turning technical escalations into seamless customer experiences, driving user engagement, and protecting revenue streams through deep product…
Quick apply

I want to receive the latest job alerts for customer success & relationship specialist full time in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success & relationship specialist full time jobs near remote

Account Manager jobs in Remote

Director Of Product Management jobs in Remote

Customer Success Specialist jobs in Remote

Sales Manager jobs in Remote

Support Specialist jobs in Remote

SEO Specialist jobs in Remote

Account Manager jobs in Choondal, Thrissur, Kerala

Account Manager jobs in Mohali, Punjab

Hospitality Training Manager jobs in Bengaluru, Karnataka

Account Manager jobs in Rudarpur, Uttarakhand

Account Assistant jobs in Coimbatore, Tamil Nadu

Account Manager jobs in Moraiya, Ahmedabad, Gujarat

Account Assistant jobs in Ambattur, Chennai, Tamil Nadu

Account jobs in Jamnagar, Gujarat

Healthcare Management jobs in Bengaluru, Karnataka

Ai Product Manager jobs in Remote

Director Of Product Management jobs in Maharashtra

Director Of Product Management jobs in Himayatnagar, Hyderabad, Telangana

Product Based Company Azure Data Engineer jobs in Bengaluru, Karnataka

Management Faculty jobs in Kochi, Kerala

Customer Success & Relationship Specialist - Full Time

Lief -
Remote

Apply Now

Job details

Full-time
₹6,00,000 - ₹8,00,000 a year

Benefits

Flexible schedule

Qualifications

Software troubleshooting
English
Zendesk
Customer support
SaaS
Communication skills

Full job description

Who are we

Lief is a fast-growing B2B SaaS company revolutionizing the supported accommodation and care home industry. With a commitment to creating real-world impact, we deliver innovative solutions that empower thousands of care workers every day.

What are we looking for?

As a Customer Success & Relationship Specialist, you will play a key role in ensuring that our clients are fully supported and derive maximum value from our platform. You will assist with onboarding, respond to customer inquiries, troubleshoot issues, and provide solutions to improve the overall customer experience. This is a remote role based in India, offering flexibility and the chance to be a part of a dynamic, global team.

What will you be doing?

If you’re successfully hired for this role, you will be taking up the following responsibilities among others:

Customer Support (Day-to-Day)

Act as the first point of contact for customers, handling customer inquiries, troubleshooting issues, and providing timely resolutions via email, chat, or phone.
Guide customers through onboarding by providing training, assisting with setup, and answering any questions related to the platform.
Diagnose technical issues and collaborate with internal teams to provide solutions.
Follow up with customers to ensure customer satisfaction and ensure their questions or issues are fully resolved.
Escalate critical issues to senior team members or product teams, as needed, and track the resolution process.

Customer Success (Proactive Support)

Help customers make the most of the platform by identifying opportunities for product adoption and upsell or cross-sell as appropriate.
Regularly check in with customers to ensure their needs are being met and help them achieve their desired outcomes using our platform.
Collect and document customer feedback to identify trends, common pain points, and opportunities for product improvement.
Collaborate with the Customer Success team to ensure seamless handoffs and smooth transitions for customers throughout their lifecycle.

Reporting & Documentation

Maintain accurate records of customer interactions and feedback in CRM systems
Track and report on customer satisfaction metrics, including response time, resolution time, and customer satisfaction ratings.
Document common customer issues and create help articles, FAQs, and other resources to empower customers to resolve issues independently.

What you’ll need to bring to the table?

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.
Experience working remotely and managing tasks effectively in a distributed team.
Strong communication skills, with the ability to articulate solutions clearly and professionally in both written and verbal forms.
Comfortable using CRM software and support platforms (e.g., Zoho).
Problem-solving abilities, with the ability to troubleshoot technical issues and provide timely resolutions.
Self-motivated and able to work independently in a remote environment.
Ability to prioritize tasks and manage multiple customer inquiries or issues simultaneously.
Strong interpersonal skills, with a focus on building customer relationships and ensuring their needs are met.
Fluent in English (both written and spoken).

Desired Qualifications

Familiarity with SaaS products and how they are used in business operations.
Experience in customer support tools such as Zendesk, Freshdesk, or Intercom.
Basic technical knowledge to assist with troubleshooting common software issues.
Experience in customer success is a plus, but not required.

What We Offer

Remote working with a flexible schedule, allowing you to balance work and life effectively.
A collaborative, inclusive team culture with opportunities for professional development.
The opportunity to work on a mission-driven product that improves the lives of thousands of care workers and young people.
Career growth potential within a growing company that values innovation and impact.

Compensation

INR 6-8 LPA
Perks: Health insurance, coworking space access, flexible hours, direct impact work

Experience

1+ years of experience in customer support or customer success, preferably in a SaaS or tech environment.

Location

India (Remote)

Apply Now

Refine Your Search

customer success & relationship specialist full time jobs in remote

Customer Success & Relationship Specialist - Full Time

Customer Success & Support Specialist

International Account Manager

API Support Specialist

SEO Specialist

Director, Product Management - App Marketplace (Partnerships)

Sales Manager / Area Sales Manager

Head Engineering & Architecture