Rj Retention officer Jobs – 14 Open Jobs Today

Customer Retention Officer
AxisMaxlife —Rajasthan
- Smartphone
- Communication skills
Deputy General Manager - CRM
Eventrics Multi Tasking Solutions Pvt Ltd —Jaipur, Rajasthan
- ₹22,00,000 - ₹25,00,000 a year
- Full-time
- Customer service
- Master's degree
- Business Administration
Quick apply
Area Sales Manager
Lakyou Beauty —Jaipur, Rajasthan
- ₹25,000 - ₹45,000 an hour
- Full-time
- Remote
- Sales
- Customer service
- Microsoft Office
Quick apply
DMM(sales & Business acquisition). (Divisional Merchandising Manager)
Influtech —Jaipur, Rajasthan
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Merchandising
- Paid sick time
Quick apply
Assistant Manager - Field Customer Retention
AxisMaxlife —Rajasthan
- Smartphone
- Communication skills
Assistant Officer, Personal Banker, Consumer Banking Group
DBS Bank —Nagar, Rajasthan
- Full-time
- Analysis skills
- Communication skills
11d
Area Credit Manager - Kishangarh
Aditya Birla Group —Rajasthan
- APIs
- Leadership
Area Business Manager
Cadila Pharmaceuticals Ltd —Jodhpur, Rajasthan
- Full-time
- Analysis skills
- Leadership
- Communication skills
11d
Area Credit Manager - Jodhpur
Aditya Birla Group —Rajasthan
- APIs
Managing Partner - Wealth Solutions & Global Indian Clients
Standard Chartered —Jaipur, Rajasthan
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
1d
Relationship Officer
gHRig People Solutions —Jaipur, Rajasthan
- ₹2,00,000 a year
- Full-time
Quick apply
Agri Cluster Head – Micro LAP
Dvara E-Registry —Rajasthan
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation

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Customer Retention Officer

AxisMaxlife -
Rajasthan

Apply Now

Job details

Qualifications

Communication skills

Full job description

Job Description
PositionCustomer Retention Officer
No. of Positions

1Department

Customer Retention TeamFunctionOperationsReporting to

Manager –CollectionsBand5Location

Jaipur GO 1Last date of submissionKey Responsibilities
Collections

Sole responsibility of targets basis allocated base on:
Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment
Ensure maintenance and sharing of daily customers’ trackers and conversion thereof, including review with Manager-Collections
Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.
Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection
Effectively handling customer escalations, 100% resolution of customer queriesconcerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers
Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Measure of Success :
100% completion of assigned activities by 7th of every month
Completing daily face to face meetings as per goal sheet
Driving Top 30 high value cases with 100% meeting
Providing 100% resolution to customer's query
!00% Tracking and timely closure of service request if logged for any of the allocated customers
Maximizing positive portfolio (Promise to Pay) by providing right advice to customers to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan
Driving Special revival scheme and change in term to resolve financial constraint
By ensuring 100% meetings on silent grief cases
Collecting written grievance from the customer and getting it logged in system
Percentage of customer retention from allocated base surrendering the polices by explaining insurance benefits, ulip retention tools, switching, long term growth, comparison with other financial products
Conversion of non ECS base to E-NACH/ECS by explaining benefits of continuing policy on E-Nach/ ECS for huddle free payment
Ensuring collection and registration along with necessary documents of auto pay mandates from customers on non auto pay
Desired qualification and experienceGraduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantageKnowledge and skills required
Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

Apply Now

Refine Your Search

retention officer jobs in rj

Customer Retention Officer

Deputy General Manager - CRM

Area Sales Manager

DMM(sales & Business acquisition). (Divisional Merchandising Manager)

Assistant Manager - Field Customer Retention

Assistant Officer, Personal Banker, Consumer Banking Group

Area Credit Manager - Kishangarh

Area Business Manager

Area Credit Manager - Jodhpur

Managing Partner - Wealth Solutions & Global Indian Clients

Relationship Officer

Agri Cluster Head – Micro LAP

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