Sanand, Gujarat Desktop support engineer l1 Jobs – 9 Open Jobs Today

IT Support Engineer L-1
JENX Digitech Pvt Ltd —Sanand, Gujarat
- ₹15,000 - ₹35,000 a month
- Weekend availability
- Computer Science
- Software troubleshooting
- Windows
Quick apply
15h
Desktop Support Engineer L1
Sivohaminfotech —Sanand, Gujarat
- ₹8,840.21 - ₹27,262.45 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
7d
Desktop Support Engineer(L1)
DSS Global Infocom —Ahmedabad, Gujarat
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office
Desktop Support Engineer L1
Turbonet Systems Pvt Ltd —Bodakdev, Ahmedabad, Gujarat
- ₹15,000 - ₹20,000 a month
- Full-time
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Ahmedabad, Gujarat
- Microsoft Outlook
- Software troubleshooting
- Computer networking
Quick apply
Technical Support Engineer L1 - Backup Engineer
Microlink Solutions Pvt. Ltd. —Ahmedabad, Gujarat
- From ₹18,000 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Health insurance
Quick apply

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IT Support Engineer L-1
JENX Digitech Pvt Ltd —Sanand, Gujarat
1–3 years of experience in IT Support or Helpdesk. Availability for emergency call-outs during critical production incidents. Mean Time to Respond (MTTR).
₹15,000 - ₹35,000 a month
Quick apply
15h
Desktop Support Engineer L1
Sivohaminfotech —Sanand, Gujarat
We are seeking a disciplined and process-oriented *Desktop Support Engineer (DL1)* to join our operations at our plant in Sanand, Gujarat.
₹8,840.21 - ₹27,262.45 a month
Quick apply
7d

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IT Support Engineer L-1

JENX Digitech Pvt Ltd -
Sanand, Gujarat

Quick apply

Job details

Full-time
₹15,000 - ₹35,000 a month
15 hours ago

Qualifications

TCP
Computer Science
Software troubleshooting
LAN
Windows
Information security
DHCP
Analysis skills
Bachelor's degree
IT support
DNS
B.E.
VMWare
TCP/IP
Manufacturing
Diploma
Automotive diagnostics
Communication skills
Active Directory
Help desk
Information Technology
VPN

Full job description

Position: L1 IT Support Engineer

Job Summary

The L1 IT Support Engineer is responsible for providing first-level IT support to manufacturing and corporate users, ensuring uninterrupted IT services for production operations. The role includes support for desktops, laptops, thin clients, MES terminals, printers, barcode devices, network connectivity, and IT infrastructure while maintaining agreed service levels.

Key Responsibilities

End User Support

Provide first-level support for desktops, laptops, thin clients, monitors, IP phones, and peripheral devices.
Install, configure, and troubleshoot Windows operating systems and Microsoft 365 applications.
Resolve user issues related to email, network drives, Wi-Fi, VPN, printing, and shared resources.
Perform hardware diagnostics and component replacement.

Manufacturing & Shopfloor IT Support

Support MES terminals, engineering workstations, and production operator systems.
Troubleshoot barcode scanners, barcode printers, and label printing issues.
Support Zebra, Honeywell, and other industrial handheld devices.
Ensure continuous availability of production IT systems.
Coordinate with application teams for MES-related issues.
Provide immediate support during production interruptions caused by IT issues.

Network & Infrastructure Support

Perform first-level troubleshooting for LAN, Wi-Fi, network ports, and IP connectivity.
Check switch port status, cable connectivity, and patch panel connections.
Coordinate with L2 Network Engineers for complex network issues.
Report network outages and monitor service restoration.

Server Room Support

Perform daily health checks of server room equipment.
Monitor UPS, environmental alarms, and rack conditions.
Assist with server hardware installation and cabling.
Support basic backup verification and scheduled maintenance activities.

Printer & Peripheral Support

Install and configure office and industrial network printers.
Replace toner, labels, ribbons, and other consumables.
Troubleshoot printer connectivity and printing issues.
Coordinate warranty and vendor support when required.

IT Asset Management

Install and deploy new IT equipment.
Maintain inventory of desktops, laptops, scanners, printers, handheld devices, and accessories.
Update asset management records.
Support asset movement, replacement, and disposal activities.

User Account Administration

Reset passwords and unlock user accounts.
Assign user permissions based on approved requests.

Security & Compliance

Ensure antivirus and endpoint protection are operational.
Follow IT security policies and information security procedures.
Report security incidents, phishing emails, and suspicious activities.
Ensure only authorized devices are connected to the corporate network.
Support IT audit activities and maintain required documentation.

Incident & Service Request Management

Log, update, and close tickets using the IT Service Management (ITSM) tool.
Respond to incidents within defined SLA timelines.
Escalate unresolved issues to L3 teams with complete troubleshooting details.
Maintain accurate documentation of incidents and resolutions.

Preventive Maintenance

Perform scheduled health checks of end-user systems.
Conduct preventive maintenance of desktops, printers, and thin clients.
Verify Windows updates, antivirus status, and hardware health.
Ensure backup power and connectivity are available for critical IT devices.

Shift Operations

Provide IT support in 24x7 rotational shifts.
Support planned maintenance and emergency activities during weekends and holidays.
Respond quickly to production-critical IT incidents.

Required Technical Skills

Windows 10/11 & MAC Administration
Microsoft 365
Active Directory
Basic TCP/IP, DNS, DHCP, VLAN concepts
LAN & Wi-Fi troubleshooting
Desktop and laptop hardware troubleshooting
Thin Client support
Network printer administration
Barcode printers (Zebra/Honeywell)
Barcode scanners and handheld terminals
Basic knowledge of VMware environments
ITSM tools (ManageEngine)
Endpoint security solutions (Trend Micro, Microsoft Defender, Sentinel One )

Educational Qualification

Diploma/B.E./B.Tech in Computer Science, Information Technology, Electronics, or a related discipline.

Experience

1–3 years of experience in IT Support or Helpdesk.
Experience in a manufacturing, semiconductor, automotive, electronics, or industrial environment is preferred.

Soft Skills

Strong troubleshooting and analytical skills.
Good verbal and written communication.
Customer-focused approach.
Ability to work under pressure during production-critical incidents.
Team player with a positive attitude.
Ability to prioritize incidents based on business impact.

Key Performance Indicators (KPIs)

First Call Resolution (FCR)
SLA Compliance
Mean Time to Respond (MTTR)
Mean Time to Resolve (MTTR)
Production Incident Response Time
Ticket Closure Rate
User Satisfaction (CSAT)
Asset Inventory Accuracy
Preventive Maintenance Compliance
Shift Handover Quality
Zero Critical Production Delays due to L1 Support

Working Conditions

24x7 rotational shift support.
Support across office, production floor, warehouse, and cleanroom areas.
May require lifting and installation of IT equipment.
Availability for emergency call-outs during critical production incidents.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

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