Sholinganallur Chennai Tamil Nadu Ocean customer experience Jobs – 38 Open Jobs Today

Ocean Customer Experience Specialist - Email
Maersk —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
Ocean Customer Experience Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills
Ocean Customer Experience Team Lead - US
Maersk —Chennai, Tamil Nadu
- Full-time
- Leadership
- Communication skills
6d
(MAA) Customer service Ocean Export
Morrison Express —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Analysis skills
Quick apply
Customer Success Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Outlook
- Sales
- Microsoft Office
5d
Ocean Customer Experience Specialist - Inbound Calling
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Ocean Contract Management Senior Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Customer Support & Documentation Executive
La FreightLift —Chennai, Tamil Nadu
- Full-time
- Communication skills
Ocean Contract Management Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Professional- Customer Care-Bookings- GBSI
CMA CGM —Chennai, Tamil Nadu
- Customer service
- Microsoft Office
- Typing
13d
Senior Executive / Assistant Manager / Deputy Manager – Export Operations
Astral Interntional —Chennai, Tamil Nadu
- ₹4,00,000.00 - ₹10,19,244.73 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Ocean Freight Operations Expert
DHL —Chennai, Tamil Nadu
- Microsoft Excel
- Bachelor's degree
- Continuous improvement
3d
Assistant Manager, Ocean Operations (Chennai)
Flexport —Chennai, Tamil Nadu
- Microsoft Office
- Bachelor's degree
Quick apply
Senior Executive / Assistant Manager – Pricing & Operations | Air & Ocean Freight
Astral Interntional —Chennai, Tamil Nadu
- ₹30,000 - ₹70,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Pricing & Documentation Executive for Ocean Export-Freight Forwarding
ALPHA GLOBAL LOGISTICS —Chennai, Tamil Nadu
- From ₹5,00,000 a year
- Full-time
- In-person
Quick apply
5d
Freight Forwarding Customer Service
SAMJIN GLOBAL LOGISTICS INDIA PVT LTD —Nungambakkam High Road, Chennai, Tamil Nadu
- From ₹45,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
3d
Ocean Dispute Resolution Senior Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Finance
3d
Expert - Tender Pricing (Ocean Freight)
DHL —Chennai, Tamil Nadu
- Microsoft Excel
- Analysis skills
- Bachelor's degree
3d
Data Associate
Freightos —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Quick apply
Multi carrier - Landside Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- English
- Bachelor's degree
- Communication skills

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Ocean Customer Experience Specialist - Email

Maersk -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Call center experience
English
Bachelor's degree
Communication skills

Full job description

This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes.The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and escalate complex issues when needed. It’s typically an entry to mid-level role, focused on execution, coordination, and ensuring a smooth customer experience.

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

You will be Responsible for:

Managing customer interactions across channels and ensuring timely resolution of queries
Handling customer cases efficiently and maintaining accurate updates
Supporting customer onboarding and maintaining strong customer relationships
Managing contracts, resolving disputes, and ensuring service quality
Performing day-to-day administrative and operational tasks as per defined processes
Following standard procedures and ensuring smooth execution of tasks
Escalating complex or non-routine issues to senior team members
Collaborating with internal teams to support overall customer experience.

Qualifications & Eligibility

Bachelor's degree in any discipline.
Excellent verbal and written communication skills in English.
Willingness to work in the 6:30 PM – 3:30 AM shift.
2–6 years of experience , preferably in an international contact center/BPO , with a primary focus on email support .
Strong email writing skills with the ability to draft clear, professional, and grammatically accurate responses.
Experience in handling customer queries and resolving issues through email while maintaining high quality and service standards.
Good attention to detail, problem-solving ability, and customer-centric approach.

What We Offer:

Impact : Be part of a team that directly contributes to global operations.
Opportunity : Unlock professional and personal growth through diverse career pathways.
Innovation : Work with a team that embraces technology and continuous improvement.
Global Exposure : Collaborate across geographies and cultures.
Work-Life Balance : Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Apply Now

Refine Your Search

ocean customer experience jobs in sholinganallur chennai tamil nadu

Ocean Customer Experience Specialist - Email

Ocean Customer Experience Specialist

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Pricing & Documentation Executive for Ocean Export-Freight Forwarding

Freight Forwarding Customer Service

Ocean Dispute Resolution Senior Specialist

Expert - Tender Pricing (Ocean Freight)

Data Associate

Multi carrier - Landside Specialist

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