Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
We’re currently looking for a high caliber professional to join our team as Senior Vice President, Internal Consulting Lead, Hybrid based in Mumbai India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Internal Consulting Solutions (ICS) organization is a dynamic and expanding team within Citi responsible for leading high value initiatives to meet Citi’s transformation and business priorities. The ICS organization delivers significant programs in close partnership with Citi’s functional and business unit senior leadership. ICS covers a diverse set of critical initiatives which vary in size, duration, and complexity sponsored by senior leadership which have significant and measurable business value outcomes.
The ICS team is an interdisciplinary team comprised of colleagues with deep management consulting and financial services expertise engaging Citi employees at all stakeholder levels.
- The SVP will be a core member of Citi’s Internal Consulting (ICS) organization. The key roles of the ICS organization are to lead significant programs in partnership with Citi’s functional and business unit leadership; to develop Citi’s approaches and methods; to build change capabilities across Citi; and to engage Citi employees at all levels in transformational change
- The SVP will use methodologies to deliver and support specific Citi operating model, process improvement, and process transformation projects and programs. Projects will vary in size, duration, and complexity; will have measurable business value outcomes; and will have senior management to Executive-level sponsorship
- In addition to participating in operating model, process improvement and process transformation projects and programs, the SVP will own specific workstreams to ensure delivery against project objectives, provides support as a thought leader in methodologies relative to process analysis, design, and implementation approaches and methods to be leveraged on projects undertaken by the internal consulting organization. As such, the individual is expected to support ICS Senior Leadership in building the internal consulting team’s approach for delivery of operating model, process improvement and process transformation
- The performance of the SVP will be measured by a combination of individual and team metrics including value return on process improvement and transformation projects and programs, stakeholder feedback, and contribution to thought and team leadership
In this role, you are expected to:
- Support ICS Leadership to scope and launch operating model, process improvement and process transformation projects, applying agile principles, by identifying business needs, validating key pain points, and determining the business case for change. Use hypotheses development, data analysis / analytics, and process mapping tools and methods to establish project scope and potential value. Conduct and incorporate research and competitive analysis as required
- Support ICS Leadership to devise innovative solutions through leveraging an agile methodology to address process pain points and value opportunities. Participate in planning and conducting functional and cross-functional working sessions to develop future state process models that address value opportunities. Support conducting and incorporating leading practice assessments and benchmarking as required
- Participate in leveraging change management approaches and methods and support the assessment of organization capacity and readiness for change. Use the assessment to work with business leaders to establish an implementation plan for process improvement / process transformation that identifies timing, key projects / initiatives, resources / teams, and change management approach
- Own the development of project plans, including backlogs and user stories, establishment of Steering Team(s), and mobilization and launch of project teams to support operating model, process improvement and process transformation projects and programs
- Leverage Six Sigma, Lean, DMAIC, and other common process change methodologies
- Help create culture change within Citi. Reduce time to market, boost quality, foster employee engagement and become a more adaptive organization
- Support the ICS India Site Lead in managing the ICS India Team members. Provide oversight to junior team members in executing projects, programs and other team initiatives. May assume direct management responsibilities over ICS India resources, as needed
As a successful candidate, you’d ideally have the following skills and exposure :
- At least 14+ years of experience in Operating Model, Process improvement and Process Transformation projects for end-to-end processes crossing business areas / siloes within Financial Services, Consulting (strong preference for management consulting experience) or Investment Banking. 3+ years serving as a project / program manager on operating model, process reengineering or transformation projects, using agile methodologies, that delivered demonstrated ROI and which were sponsored by Senior management. Some experience within Banking and Financial Services is strongly preferred. Management Consulting experience is required
- Proven capability to support the development / adaption of Process improvement and Process Transformation approaches and methods, and support others on the approaches and methods, as necessary. Experience with Lean and Six Sigma, DMAIC, or other process change methodologies required
- Familiarity with digitalization concepts and emerging trends as it relates to Process Transformation and AI experience integrating technology priorities and requirements into the development of holistic process models and solutions
- Strong written and verbal communications skills
- Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication
- Advanced skills in MS Excel, PowerPoint and other data visualization tools
- Experience analyzing processes and creating process maps / user journeys
- Must be eligible to work in India. This position does not offer VISA sponsorship
COMPETENCY REQUIREMENTS:
- Required Competencies:
- Agile Delivery (preferred)
- Process Mapping and Analysis (six sigma or comparable)
- Process Design Support
- Support Operational KPI Development, Measurement, and Analysis
- Root Cause Analysis
- Support Business Case Development and Tracking
- AI
- Functional and Business Knowledge (some of the below):
- Consumer and Institutional Banking
- Risk Management
- Compliance
- Finance
- Human Resources
- Operations
- Technology
CHARACTERISTICS:
- Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
- Can work effectively in a team-based collaborative model as well as independently
- Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
- Innovative and curious, and readily able to think outside of the box
- Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
- Self-starter who brings high sense of urgency to assignments and goals
- Comfortable with ambiguity and change
- Passionate about improving employee and customer experience
- Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
- Balances analytical and creative abilities
- Detail oriented and effective multi-tasker
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Citi Careers | Find Your Next Opportunity
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Project and Program Management
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Program Management
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Full time
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Please see the requirements listed above.
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Artificial Intelligence Techniques, Management Consulting.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
