Telangana Of customer success Jobs – 1881 Open Jobs Today

Customer Service Representative
Optum —Hyderabad, Telangana
- Full-time
- CRM software
- Customer service
- Bachelor's degree
- Health insurance
Support Services Coordinator
ProArch —Hyderabad, Telangana
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- Bachelor's degree
- Business Administration
- Communication skills
Quick apply
Customer Relationship Manager
Landeed —Hyderabad, Telangana
- ₹25,000 - ₹45,000 a month
- Full-time
- English
- In-person
- Communication skills
- Health insurance
Quick apply
8d
Knowledge Managment Analyst
Zelis —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
Analyst II - Operations Support
Zelis —Telangana
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
13d
Client Business Analyst
Zelis —Telangana
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
Sr. Buisness Development Associate- Field sales
Cognospace —Hyderabad, Telangana
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Sales
- Research
- Microsoft Office
- Health insurance
Quick apply
2d
Analyst II - Data Analysis
Zelis —Telangana
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- SQL
UAT Analyst, Payment Integrity-3
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
Care Concierge I
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Service Desk Associate
Zelis —Telangana
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Customer service
Project Manager
we are hiring —Gachibowli, Hyderabad, Telangana
- ₹7,31,915.38 - ₹14,00,000.00 a year
- Full-time
- Microsoft Excel
- PMP
- Engineering
- Life insurance
Quick apply
Tech Product Manager
Optum —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Product management
- Agile
- Health insurance
Customer Success Manager- US Clients
Hudson Manpower —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Bachelor's degree
Quick apply
Account Manager – Customer Engagement & Retention
NowFloats Technologies Ltd. —Hyderabad, Telangana
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Customer Support Lead or Manager B2B SaaS
Acads360 India Private Limited —Hyderabad, Telangana
- Full-time
- Computer Science
- Salesforce
- English
Quick apply
Customer Success Engineer I
Seismic —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Assistant Manager- Sales & Operations
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Customer service
- Computer literacy
Customer Contact Optimization Analyst
TriNet —Hyderabad, Telangana
- Microsoft Excel
- Bachelor's degree
- Business Administration
- Health insurance
Business Development - Cyber Enterprise Sales
Cyber Mindsets —Hyderabad, Telangana
- ₹9,00,000 - ₹18,00,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Cell phone reimbursement
- Food provided
Quick apply
12d

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Customer Service Representative

Optum -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Benefits

Health insurance

Qualifications

CRM software
Customer service
Bachelor's degree
Computer skills
Communication skills
Help desk

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

With every role in the company, each position has a requirement for building quality into every output. The Technology Quality Function is reserved for those positions where Quality is the primary objective of the work delivered. Technology Quality roles will cover all primary quality activity across all technology functions that ensure we deliver high quality products and services. These roles include, but are not limited to, strategy, planning, standards, process, policy, tools, engineering, assurance, management, metrics, research and development, automation, data preparation, maintenance, new development, operations and delivery.

Primary Responsibilities:

Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
Guide patients in navigating online pharmacy platforms and mobile applications
Resolve issues related to prescription delays, billing, and insurance claims
Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
Document all interactions accurately in the system
Collaborate with pharmacists, technicians, and other departments for medication-related concerns
Escalate complex issues to appropriate personnel when necessary
Maintain compliance with HIPAA and other healthcare privacy regulations
Handle up to 2.5 concurrency Chats
Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement"
Adapt to continual change as the department fine-tunes the messaging program
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

Any Graduate Degree
Freshers can apply

Preferred Qualification:

Customer Service experience

Soft Skills:

General knowledge of computers and business operations
Proven ability to communicate articulately and credibly
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Demonstrated ability to achieve service goals
Success in highly automated environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications skills - verbal and written
Demonstrated self-motivation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#njp

Apply Now

Refine Your Search

of customer success jobs in telangana

Customer Service Representative

Support Services Coordinator

Customer Relationship Manager

Knowledge Managment Analyst

Analyst II - Operations Support

Client Business Analyst

Sr. Buisness Development Associate- Field sales

Analyst II - Data Analysis

UAT Analyst, Payment Integrity-3

Care Concierge I

Service Desk Associate

Project Manager

Tech Product Manager

Customer Success Manager- US Clients

Account Manager – Customer Engagement & Retention

Customer Support Lead or Manager B2B SaaS

Customer Success Engineer I

Assistant Manager- Sales & Operations

Customer Contact Optimization Analyst

Business Development - Cyber Enterprise Sales

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