Tirunelveli Tamil Nadu Data entry Jobs – 5 Open Jobs Today

Customer Service Professional
vanis creative bakers —Tirunelveli, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Commuter assistance
- Paid time off
Quick apply
Healthcare data process executive
Spaco Technologies —Tirunelveli, Tamil Nadu
- From ₹10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Programmable logic controllers
- Health insurance
- Flexible schedule
Quick apply
Office Assistant
United sports emporium —Tirunelveli, Tamil Nadu
- ₹10,000 - ₹12,500 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Office Assistant / Graphic Designer
Tec2art —Tirunelveli, Tamil Nadu
- From ₹5,000 a month
- Full-time
- Microsoft Office
- Data entry
- In-person
Quick apply

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Teacher
Shash Academy —Tirunelveli, Tamil Nadu
Online tutor for all Subject , Grade : Kindergarten to 12th Board : Matric & CBSE Work from home . Should have Good Fluency in English. Able to manage…
₹10,000 - ₹25,000 a month
Quick apply
Computer Operator
BDC clinic —Tirunelveli, Tamil Nadu
Job Types: Full-time, Part-time. Manages financial transactions, including revenue cycle management (patient fees/insurance claims), payroll, and expense…
₹10,000 - ₹12,000 a month
Quick apply

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Customer Service Professional

vanis creative bakers
Tirunelveli, Tamil Nadu

Quick apply

Job details

Permanent | Fresher | Full-time
₹15,000 - ₹25,000 a month

Benefits

Commuter assistance
Paid time off
Cell phone reimbursement
Flexible schedule
Food provided

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Call center experience
Salesforce
Microsoft Office
12th Pass
Bachelor's degree
Conflict management
Data entry
Customer support
Business Administration
Phone etiquette
Communication skills
Negotiation

Full job description

Customer Service Representative (CSR) – Detailed Job Description

Position: Customer Service Representative (CSR)
Department: Customer Support / Customer Experience
Reports To ;Team Leader
Employment Type: Full-Time

Position Overview

The Customer Service Representative serves as the primary point of contact between the company and its customers. This role is responsible for delivering exceptional customer service, handling inquiries, resolving complaints, processing transactions, and ensuring a positive customer experience. The CSR must maintain professionalism, product knowledge, and effective communication while interacting with customers through various channels.

Key ResponsibilitiesCustomer Support

Answer customer inquiries via phone, email, live chat, social media, and in-person interactions.
Provide accurate information regarding products, services, pricing, promotions, and company policies.
Assist customers in selecting products or services that best meet their needs.
Guide customers through account setup, registration, and troubleshooting processes.

Complaint Resolution

Investigate customer concerns and complaints thoroughly.
Identify root causes of issues and provide effective solutions.
Handle difficult customer situations professionally and calmly.
Escalate unresolved issues to supervisors or appropriate departments.
Follow up with customers to ensure complete resolution.

Order Management

Process customer orders accurately and efficiently.
Monitor order status and communicate updates to customers.
Handle cancellations, exchanges, refunds, and returns according to company policies.
Coordinate with logistics and warehouse teams regarding deliveries and inventory.

Customer Relationship Management

Build and maintain strong relationships with customers.
Ensure a positive customer experience during every interaction.
Gather customer feedback and communicate insights to management.
Encourage customer retention through quality service.

Administrative Duties

Maintain accurate customer records in CRM systems.
Document all customer interactions and resolutions.
Prepare daily, weekly, and monthly service reports.
Update customer databases and account information.

Cross-Department Coordination

Collaborate with Sales, Operations, Marketing, Finance, and Technical Support teams.
Coordinate issue resolution with relevant departments.
Participate in meetings to improve customer satisfaction and service quality.

Daily Duties

Answer incoming customer calls and emails.
Respond to customer chat inquiries.
Resolve complaints and service requests.
Update CRM records.
Process customer orders and returns.
Follow up on pending customer issues.
Generate customer service reports.
Attend team meetings and training sessions.

Key Performance Indicators (KPIs)

Customer Satisfaction Score (CSAT)
First Contact Resolution Rate (FCR)
Average Response Time
Average Handling Time (AHT)
Customer Retention Rate
Service Quality Score
Number of Cases Resolved
Customer Feedback Rating

Required QualificationsEducation

High School Diploma or Equivalent (Required)
Bachelor's Degree in Business Administration, Communications, or related field (Preferred)

Experience

1–3 years of customer service experience preferred.
Experience in call center, retail, hospitality, café, or service industries is advantageous.

Required SkillsCommunication Skills

Excellent verbal and written communication.
Professional telephone etiquette.
Strong interpersonal skills.

Problem-Solving Skills

Ability to identify customer issues quickly.
Strong decision-making abilities.
Conflict resolution and negotiation skills.

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook).
CRM software (Salesforce, Zoho, HubSpot, Freshdesk, etc.).
Basic data entry and reporting skills.

Personal Competencies

Customer-focused attitude.
Patience and empathy.
Attention to detail.
Ability to work under pressure.
Adaptability and flexibility.
Teamwork and collaboration.

Authority and Responsibilities

Resolve routine customer complaints independently.
Approve standard refunds, returns, and exchanges within company guidelines.
Escalate high-priority customer issues to management.
Maintain confidentiality of customer information.

Career Growth Path

Customer Service Representative
Senior Customer Service Representative
Team Leader
Customer Service Supervisor
Customer Service Manager
Customer Experience Manager
Head of Customer Success

Sample Job Posting Summary

We are seeking a Customer Service Representative to provide exceptional support to our customers. The ideal candidate will handle inquiries, resolve complaints, process orders, and maintain positive customer relationships. Strong communication, problem-solving skills, and a customer-first attitude are essential for success in this role.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Paid time off

Work Location: In person

Quick apply

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data entry jobs in tirunelveli tamil nadu

Customer Service Professional

Healthcare data process executive

Office Assistant

Office Assistant / Graphic Designer

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