About the Role
We're hiring the person who runs the engine— the one who makes sure everything we promised a clientactually ships, on time and communicated well, and who keeps the internal machine organised so the founderisn't chasing everything. You sit between our clients, our team, and the founder.
In one line: clients always know where their work stands, the team always knows what's due, and the foundergets one clear picture instead of twenty scattered updates.
Please read before applying — is this you?
✓ Right fit: you've spent the last few years owning client relationships and delivery in an agency or services business — account management, project management, client success or operations coordination. You've chased teams, held deadlines, run client communication and sent reports.
✕ Not the right fit: if you're primarily a content creator, social-media manager, SEO or ads executive, ordesigner hoping to move into "marketing." This role does not create content, run ads or do SEO — we have specialists for those. It's also not for a back-office analyst with no client-facing ownership.
If your core experience isn't client-facing delivery/operations, this isn't the role for you — and that's okay.
What you'll do
CLIENTSIDE — YOU ARE THE FACE OUR CLIENTS DEAL WITH DAY TO DAY
- Be the day-to-day contact for our clients — emails, WhatsApp and calls, alongside the founder. Clients should feel someone is always on top of their account.
- Own the delivery calendar across every account — who owes what, by when. Track it, chase it, and flag risks before a deadline slips, not after.
- Run weekly and monthly client reports — compile the numbers, verify them against the source, and send on time. Reports going out late or wrong is the one thing this role exists to end.
- Onboard new clients — kickoff checklists, timelines, access lists. We have templates; you run them.
INTERNAL SIDE — YOU ARE THE BRIDGE TO THE FOUNDER
- Run the daily rhythm — collect end-of-day updates from the team and turn them into one short daily summary for the founder: what shipped, what slipped, what needs a decision.
- Lead the weekly internal review — you run the meeting: last week's plan vs. what actually happened, this week's plan per client, blockers named with owners and dates.
- Own the execution plans — every client has a plan; you keep it current and make sure the team works from it, not from memory.
- Keep everything organised — one source of truth for who's doing what, by when, for which client. If it's not on the tracker, it didn't happen — and you own the tracker.
What a typical day looks like
Morning: Scan client emails and messages, reply or route them; check today's due list; a 15-minute check-in with the team on what's landing today.
Midday: Client follow-ups and calls; push work through review; prepare or verify a report; unblock whoever is stuck.
Evening: Collect the team's updates, update the trackers, send the founder the one-page daily summary— done, slipped, decisions needed.
Weekly: Monday you set the week's plan per client; Friday you run the internal review and get client reports out.
What you must have (required)
2–4 years in a client-facing delivery, account management, project management, client-success or operations-coordination role — agency-side preferred; client servicing or ops coordination also fits.
Excellent written English — you'll write to clients in Australia, the UK and the US. Clear, short, professional emails (this is tested in the interview).
A chaser's temperament — organised, deadline-driven, comfortable following up with people senior to you and with creative people who hate deadlines. Politely relentless.
A builder of order — you've set up or maintained a tracking / project-management system people actually used (Notion, Asana, Trello, ClickUp, Monday or similar), plus Google Workspace / spreadsheets.
Reporting experience — you've produced clear status or performance reports and got them out on time.
Team coordination — comfortable running a group of doers to deadlines and running a short daily/weekly review.
Our screening bar: candidates should match at least ~70% of this "must have" list.
Nice to have (a plus — and your growth path)
- Ads literacy (Meta / Google) — you can open Ads Manager, read spend/leads/ROAS and discuss performance without hand-holding. Campaign strategy stays with the founder to start, but this is your growth lane into performance-marketing management if you want it.
- A digital-marketing agency background.
- Experience with international clients and working across time zones.
- Familiarity with GA4 / basic analytics for reading a report.
Tools you'll work with
Notion · Google Workspace (Gmail, Sheets, Docs) · a project / work-management tool (Asana / Trello / ClickUp / Monday) · Slack / MS Teams · spreadsheets.
What a strong application looks like
Come prepared. Applications that stand out describe the most complex delivery or coordination work you've personally run — the clients, the deadlines, and the size of the team you kept on track. Specifics beat adjectives.
Details
Location: Udaipur, in-office (this is not a remote role)
Salary: ₹30,000–50,000/month, based on experience
Works with: The founder directly, plus a team of designers, editors and marketers
Growth: Room to grow here as you and the agency do
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹75,000.00 per month
Work Location: In person
