Up Administrator critical incident management Jobs – 29 Open Jobs Today

Senior Administrator - ServiceNow, IT Service Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Communication skills
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8d
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Monotype —Noida, Uttar Pradesh
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- Azure
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Senior Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL
HCLTech —Noida, Uttar Pradesh
- Oracle
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Senior Database Administrator
Friends Color Images —Noida, Uttar Pradesh
- Full-time
- Azure
- Oracle
- Computer Science
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Sr. Developer - Enterprise Application Salesforce N 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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Quick apply
10d
Database Administration Senior Associate - storage/backup
NTT Ltd —Noida, Uttar Pradesh
- Windows
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3d
Senior Peoplesoft Application Specialist
Kyndryl —Greater Noida, Uttar Pradesh
- Full-time
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- Oracle
- ERP systems
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MS SQL DBA Technical Lead
Sopra Steria —Noida, Uttar Pradesh
- Oracle
- Computer Science
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Database Administration Senior Associate - Oracle
NTT Ltd —Noida, Uttar Pradesh
- Oracle
- Windows
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Sr. Specialist - F&A - MDM 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Salesforce
- ERP systems
- English
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Staff Systems Engineer – Cloud Infrastructure
Cadence Design Systems —Noida, Uttar Pradesh
- Full-time
- Azure
- Master's degree
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Cloud Engineer
Zones —Noida, Uttar Pradesh
- Full-time
- Azure
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- Health insurance
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Quick apply
Track Lead - AWS IAC, Terraform,Python
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Powerpoint
- SQL
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Senior Cloud Manager
DMI Housing Finance —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
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3d
Senior Cloud Manager
DMI Finance —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- DevOps
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3d
3780055-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Weekend availability
- Microsoft Access
- Azure
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Senior Backup Engineer
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Communication skills
SME - Citrix Server
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Communication skills
6d
Azure Database Migration Engineer
WebSenor InfoTech —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
8d

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Senior Administrator - ServiceNow, IT Service Management

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

8 days ago

Qualifications

Incident management
Relationship management
ServiceNow
Communication skills
Negotiation

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Major Incident Management

Key Responsibilities

CRITICAL INCIDENT MANAGER Key Responsibilities: Must understand the overall setup of IT Services and roles played by various Service Providers and demonstrate technical knowledge pertaining to two or more technology areas. Take the ownership to oversee the day to day operations relating to Incident Management Manage Major Incidents or situations across providers Manage high priority incidents from start to finish providing regular management updates to and bringing a satisfactory outcome for the customer Running both technical conference bridges and business update calls Documenting Issues, updating issues log, following issues to completion, and escalating issues to management team if needed Driving decision making for incident resolution and minimizing impact to the business Escalation to Senior IT Management Providing incident updates to stakeholders Capturing incident follow ups and completing formal Post Mortems Identifying stability trends and escalating them through the Problem Management process Coordinate decision making of critical, emergency break fix work by chairing conference calls and publishing formal communication Take full responsibility and ownership of incident resolution and service improvement, acting as a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains. Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment. Understanding of foundational IT technical issues and relationships Sensitivity and urgency in dealing with line of business outages. Ability to influence and lead technical conversations with various infrastructure support groups. Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Supervisory skills and the ability to leverage support from other parts of the organization Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills

Skill Requirements

ITSM, MiM

Other Requirements

ITIL Experienced

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Refine Your Search

administrator critical incident management jobs in up

Senior Administrator - ServiceNow, IT Service Management

IT System Administrator II

ISS - Network Administrator

Senior Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL

Senior Database Administrator

Sr. Developer - Enterprise Application Salesforce N 4B

Database Administration Senior Associate - storage/backup

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Cloud Engineer

Track Lead - AWS IAC, Terraform,Python

Senior Cloud Manager

Senior Cloud Manager

3780055-Senior Executive

Senior Backup Engineer

SME - Citrix Server

Azure Database Migration Engineer

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