Up Desk agent Jobs – 17 Open Jobs Today

Service Desk Engineer- AI First
3CLogic —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Master's degree
- SQL
- Health insurance
- Work from home
Quick apply
11d
Help Desk Agent - Operations
Signant Health —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- 12th Pass
- Analysis skills
Travel Coordinator -Corporate
General Energy Management Systems —Noida, Uttar Pradesh
- Up to ₹3,50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Enabler
STG Labs India —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Research
- Master's degree
- SharePoint
- Cell phone reimbursement
- Flexible schedule
Quick apply
Lead - Customer Operations & Support (L2)
Qode —Mainpuri District, Uttar Pradesh
- Full-time
- Salesforce
- Master's degree
- Analysis skills
Quick apply
Senior QA Engineer
NEURABIT SOLUTION LLP —Noida, Uttar Pradesh
- ₹3,20,000 - ₹5,00,000 a year
- Full-time
- English
- JavaScript
- APIs
- Work from home
- Flexible schedule
Quick apply
Twilio Software Engineer
Wrisk —Gautam Budh Nagar, Uttar Pradesh
- Full-time
- Hybrid work
- English
- AWS
- JavaScript
- Health insurance
- Work from home
Quick apply
Support Service Hub Agent
British Council —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- Customer service
- English
- Bachelor's degree
2d
Quality & Performance Analyst
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Customer service
- English
Guest Service agent/Guest Service Assistant
Hotel Dayal Paradise —Lucknow, Uttar Pradesh
Front Desk Receptionist
Kapture Success opc pvt ltd —Greater Noida, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Administrative experience
- Data entry
Quick apply
Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply
Front Desk Receptionist
om shri realtech group —Noida, Uttar Pradesh
- ₹18,000 - ₹25,000 a month
- Full-time
- Inventory management
- Data entry
- In-person
Quick apply
Quality & Performance Analyst-ITIL
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
Recruitment Specialist
PinnacleU —Rajendra Nagar, Bareilly, Uttar Pradesh
- ₹0 a year
- Full-time
- Java
- AI
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Engineer- AI First
3CLogic —Noida, Uttar Pradesh
You will resolve customer issues on the front line, but the way you work will look different from any support job you’ve had: you’ll drive our internal CLI and…
Quick apply
11d
Support Service Hub Agent
British Council —Noida, Uttar Pradesh
Demonstrable experience in customer service, service desk, technical support, or online customer support within a fast-paced environment, with the ability to…
2d

I want to receive the latest job alerts for desk agent in up

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk agent jobs near up

System Engineer jobs in Noida, Uttar Pradesh

Performance Analyst jobs in Noida, Uttar Pradesh

Front Desk Receptionist jobs in Noida, Uttar Pradesh

System Engineer jobs in Kolkata, West Bengal

Cms Info System, Belapur jobs in Cbd Belapur, Navi Mumbai, Maharashtra

Site Engineer jobs in Kochi, Kerala

System Engineer jobs in Ahmedabad, Gujarat

System Engineer jobs in Ludhiana, Punjab

System Engineer jobs in L. B. Nagar, Hyderabad, Telangana

System Works, Typing jobs in Salem, Tamil Nadu

Travel Coordinator jobs in Pune, Maharashtra

Academic Coordinator jobs in Delhi, Delhi

Travel Coordinator jobs in Noida Sector 16, Noida, Uttar Pradesh

Travel Agent jobs in Bengaluru, Karnataka

Sales Coordinator jobs in Kolkata, West Bengal

Travel Coordinator jobs in Kottayam, Kerala

Travel Coordinator jobs in Rajasthan

Travel Guide jobs in Bengaluru, Karnataka

Software Engineer jobs in Jalgaon, Maharashtra

Cloud Engineer jobs in Pune, Maharashtra

Service Desk Engineer- AI First

3CLogic
Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Work from home
Flexible schedule

Qualifications

SAP
UNIX
English
Master's degree
Bash (Unix shell)
SQL
MCA
IVR
Bachelor's degree
APIs
ServiceNow
JSON
AI
Log analysis
Communication skills
Python

Full job description

Who we are

At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.

3CLogic is a fast growing, venture-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.

If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.

What we do

Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that!

3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!

A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.

General Job Details:

Position Name: Service Desk Engineer- AI First

Experience: 2 to 6 yrs

Job Type: Permanent

Location: Sector-142, Noida

Position Summary:

3CLogic is a leading CCaaS and Voice AI platform, deeply integrated with ServiceNow, serving enterprise customers worldwide. Our Global Service Desk is not a traditional support team — we run an AI-first operation where engineers work alongside AI systems that triage tickets, analyze logs, trace IVR flows, and inspect Voice AI interactions in real time.

We are hiring a Service Desk Engineer who treats AI as their primary instrument, not a novelty. You will resolve customer issues on the front line, but the way you work will look different from any support job you’ve had: you’ll drive our internal CLI and AI tooling to investigate logs, IVR traces, and Voice AI conversations; you’ll validate and act on AI-generated triage analysis; and you’ll help sharpen the AI systems themselves as you use them.

We are hiring for aptitude and demonstrated skill, not years of experience.

Key Responsibilities

Own and resolve customer tickets across our CCaaS platform, Voice AI Hub, and ServiceNow integrations, meeting SLA and quality targets.
Investigate issues using AI-assisted tooling: query logs, IVR traces, and Voice AI interaction records through our CLI and other AI-based analysis tools.
Critically evaluate AI-generated triage output, confirm it against raw evidence (logs, traces, configs) before acting, and flag incorrect analyses.
Debug Voice AI agent behavior: review conversation transcripts, identify prompt/intent/flow issues, and reproduce failures.
Write automation (Python, Bash) to extend investigation workflows, enrich tickets, or eliminate repetitive steps.
Escalate to L3 with complete, evidence-backed handoffs; partner with TAMs on enterprise accounts.
Learn the ServiceNow ecosystem (CSM/ITSM, OpenFrame, Agent Workspace) on the job; we will train you.

Qualifications: Candidates should be B.tech/M.tech/MCA (CSE/IT or related technical field) Technical Requirements

We care about what you can demonstrably do, not how long you’ve done it.

Must have

Strong troubleshooting instinct: you form hypotheses, gather evidence, and isolate root causes methodically.
Real fluency with AI tools in technical work, not casual chatbot use. You know how to prompt effectively, iterate, and (critically) recognize when AI output is wrong or incomplete.
Comfort in a terminal: navigating a CLI, reading and filtering logs (grep/jq/regex-level skills), working with JSON and APIs.
Scripting ability in Python or Bash, enough to automate a repetitive investigation step.
Customer empathy and composure under pressure.
Strong communication skills in spoken and written English: you will join live troubleshooting calls with customers and turn an internal investigation into a crisp customer update or RCA.

Great to have

Exposure to contact center/telephony concepts (SIP, IVR, call flows, CTI) or willingness to learn them fast.
ServiceNow familiarity.
Understanding of how LLMs work, prompting patterns, context windows, hallucination failure modes, and agentic tool use.
Experience with observability tools (Grafana, CloudWatch, log aggregation) or SQL.

Job Types: Full-time, Permanent

Benefits:

Flexible schedule
Health insurance
Leave encashment
Provident Fund
Work from home

Shift:

Day shift

Work Days:

Monday to Friday

Ability to commute/relocate:

Noida, Uttar Pradesh (Noida): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Are you comfortable with rotational shifts?

Experience:

RCA: 2 years (Preferred)
AI prompting: 2 years (Preferred)
Python: 2 years (Preferred)
Bash (Unix shell): 2 years (Preferred)
Log analysis: 2 years (Preferred)

Location:

Noida, Uttar Pradesh (Noida) (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: Hybrid remote in Noida, Uttar Pradesh (Noida)

Quick apply

Refine Your Search

desk agent jobs in up

Service Desk Engineer- AI First

Help Desk Agent - Operations

Travel Coordinator -Corporate

AI Enabler

Lead - Customer Operations & Support (L2)

Senior QA Engineer

Twilio Software Engineer

Support Service Hub Agent

Quality & Performance Analyst

Guest Service agent/Guest Service Assistant

Front Desk Receptionist

Quality & Performance Analyst-Service Desk

System Engineer- RMM

Front Desk Receptionist

Quality & Performance Analyst-ITIL

Recruitment Specialist

More jobs to discover

I want to receive the latest job alerts for desk agent in up

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected