Balewadi Pune Maharashtra Customer success manager Jobs – 828 Open Jobs Today

Customer Success Manager
Heaptrace Technology —Pune, Maharashtra
- Full-time
- CRM software
- English
- Microsoft Office
Quick apply
Customer Success Manager - Pune
The Growth Hive —Pune, Maharashtra
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
11d
Strategic Account & Delivery Manager
EDMO —Pune, Maharashtra
- ₹30,00,000 - ₹35,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Project management
Quick apply
5d
Customer Success Manager India
ESP Global Services Limited —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Health insurance
Quick apply
Customer Service Manager
International Workplace Group plc —Pune, Maharashtra
- ₹3,40,000 - ₹4,70,000 a year
- Full-time
- English
- In-person
12d
Founder success manager
Ecolux Enterprises —Pune, Maharashtra
- ₹65,000 - ₹70,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
- Paid time off
- Cell phone reimbursement
Quick apply
Control-M Customer Success Specialist
BMC Software —Pune, Maharashtra
- ₹25,49,100 a year
- Oracle
- DevOps
- Databases
7d
Customer Success Manager
LOG-HUB AG —Pune, Maharashtra
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
Quick apply
Customer Experience Operations Manager
Hootsuite —Pune, Maharashtra
- Remote
- Salesforce
- AI
- Analytics
Quick apply
6d
Manager- Client Enablement (Implementation)
Practice League —Pune, Maharashtra
- Monday to Friday
- Analysis skills
- Project management
- Bachelor's degree
Customer Service Delivery Manager
QAD, Inc. —Pune, Maharashtra
- Full-time
- Hybrid work
- PMP
- Master's degree
- AWS
- Health insurance
Quick apply
Enterprise Customer Success Manager
Truein —Pune, Maharashtra
- Email
- Computer Science
- Bachelor's degree
- Communication skills
Senior Project Manager
BMC Software —Pune, Maharashtra
- ₹25,49,100 a year
- PMP
- Project management
- Bachelor's degree
Senior Manager_Customer Value Architect
Vodafone —Pune, Maharashtra
- Full-time
- PMP
- Analysis skills
- Agile
PMO/Delivery Management Reporting Lead
Codvo.ai —Hinjawadi, Pune, Maharashtra
- Microsoft Excel
- Project management
- Bachelor's degree
Customer Success Manager
ZenTrades —Pune, Maharashtra
- Full-time
- Microsoft Office
- Master's degree
- Analysis skills
Specialist Program Manager
Nice —Pune, Maharashtra
- Remote
- PMP
- DevOps
- AWS
Customer Project Manager
DataKrew Pvt. Ltd. —Pune, Maharashtra
- Full-time
- Remote
- English
- Project management
- Organisational skills
Quick apply
6d
Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services
Workday —Pune, Maharashtra
- Full-time
- Oracle
- Project management
- Travel
- Flexible schedule
Customer Success Manager
Solar Square —Pune, Maharashtra
- Full-time

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Customer Success Manager

Heaptrace Technology
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Jira
CRM software
Project coordination
English
Microsoft Office
Master's degree
Continuous improvement
Scrum
Organisational skills
Relationship management
Software development
Agile
Business Administration
Account management
MBA
Communication skills
SDLC

Full job description

Customer Success Manager (IT Services & Consulting)

Location - Pune, India (Work from Office)

Experience - 4–6 Years

Qualification - MBA / PGDM (Marketing, Operations, IT, International Business) preferred

Employment Type - Full-Time

About HeapTrace Technology-

HeapTrace Technology is a rapidly growing IT Services and Consulting company specializing in Software Development, Cloud & DevOps, AI/ML, Quality Engineering, Data Engineering, and Digital Transformation. We work with clients across the United States, Europe, and other global markets, delivering high-quality technology solutions through dedicated teams and project-based engagements.

We are looking for a highly professional, client-focused, and communication-driven Client Success Manager who can act as the bridge between our clients and delivery teams while ensuring exceptional customer experience and long-term relationship management.

Role Overview-

The Client Success Manager will be responsible for managing client relationships, driving effective communication, coordinating with delivery teams, tracking action items, ensuring timely follow-ups, and maintaining high levels of client satisfaction.
The ideal candidate should possess exceptional English communication skills, strong email writing capabilities, excellent stakeholder management abilities, and a proactive ownership mindset.
This role requires regular interaction with international clients and internal cross-functional teams to ensure commitments are delivered effectively, and client expectations are consistently exceeded.

Key Responsibilities-

Client Relationship Management-

Serve as the primary point of contact for assigned client accounts.
Build strong and long-lasting relationships with clients.
Develop a deep understanding of client business objectives and expectations.
Conduct regular client touchpoints, status meetings, and relationship reviews.
Ensure high levels of client satisfaction and engagement. Client Communication & Email Management-
Draft and manage professional client communications, including emails, follow-ups, status updates, meeting summaries, and escalation responses.
Maintain a high standard of written and verbal communication.
Ensure timely and accurate responses to client inquiries.
Communicate project updates, risks, issues, and resolutions effectively. Project Coordination & Follow-Up-
Coordinate closely with Project Managers, Delivery Managers, Engineering Teams, QA Teams, and Leadership.
Track deliverables, commitments, and project milestones.
Ensure action items are assigned, monitored, and completed on time.
Follow up proactively with internal teams to drive accountability and execution.
Escalate risks and blockers appropriately when required.

Meeting Management & Governance-

Schedule and facilitate client meetings.
Prepare meeting agendas and discussion points.
Capture Minutes of Meeting (MOM) and distribute action items within 24 hours.
Track action item closure and maintain accountability across stakeholders.
Maintain organized documentation of client communications and decisions.

Customer Success & Retention-

Identify potential risks impacting client satisfaction.
Address concerns proactively before they become escalations.
Support account retention and long-term relationship growth.
Drive continuous improvement in customer experience.
Work closely with leadership on strategic accounts and key customer initiatives.

Reporting & Operational Excellence-

Prepare weekly and monthly client status reports.
Track customer health, project progress, and communication effectiveness.
Maintain CRM, project tracking systems, and account documentation.
Provide visibility into open risks, issues, and dependencies.

Required Skills-

Communication Excellence-

Exceptional written and verbal English communication.
Outstanding business email writing skills.
Ability to communicate confidently with international clients.
Strong presentation and meeting facilitation skills.

Client Management-

Strong relationship-building capabilities.
Stakeholder management and expectation management skills.
Ability to handle difficult conversations professionally.
Customer-first mindset with strong ownership.

Project Coordination-

Understanding of software development lifecycle (SDLC).
Familiarity with Agile and Scrum methodologies.
Ability to manage multiple clients and priorities simultaneously.
Strong attention to detail and organizational skills.

Tools & Systems-

Experience with one or more of the following:

Jira
Teamwork
ClickUp
Asana
Monday.com
Microsoft Office
Google Workspace
CRM Systems

Preferred Experience-

Experience in IT Services, Software Development, SaaS, Consulting, or Technology Companies.
Experience managing US, UK, European, or international clients.
Exposure to software development projects, cloud projects, QA engagements, or managed services.
Experience working in a client-facing coordination or account management role.

Key Performance Indicators (KPIs)-

Client Satisfaction Score (CSAT)
Client Retention Rate
On-Time Action Item Closure
Communication Quality & Responsiveness
Meeting Effectiveness & MOM Compliance
Escalation Resolution Effectiveness
Account Growth Support
Internal Coordination Efficiency

What Success Looks Like-

Within the first 6 months, the successful candidate will:
Independently manage assigned client accounts.
Build strong relationships with key stakeholders.
Ensure timely follow-up and closure of commitments.
Improve communication effectiveness across projects.
Reduce management overhead through proactive coordination.
Become a trusted advisor and communication bridge between clients and delivery teams.

Why Join HeapTrace-

Work directly with international clients.
Exposure to cutting-edge technology projects.
Fast-growing organization with significant career growth opportunities.
Collaborative and entrepreneurial work culture.
Opportunity to develop into future leadership roles in Client Success, Account Management, or Delivery Management.

Quick apply

Refine Your Search

customer success manager jobs in balewadi pune maharashtra

Customer Success Manager

Customer Success Manager - Pune

Strategic Account & Delivery Manager

Customer Success Manager India

Customer Service Manager

Founder success manager

Control-M Customer Success Specialist

Customer Success Manager

Customer Experience Operations Manager

Manager- Client Enablement (Implementation)

Customer Service Delivery Manager

Enterprise Customer Success Manager

Senior Project Manager

Senior Manager_Customer Value Architect

PMO/Delivery Management Reporting Lead

Customer Success Manager

Specialist Program Manager

Customer Project Manager

Senior Engagement Manager (Deployment Success Manager) - Workday Advisory Services

Customer Success Manager

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