Bangalore City Bengaluru Karnataka Technical program manager Jobs – 990 Open Jobs Today

Track Manager - Program & Project Management
HCLTech —Bengaluru, Karnataka
- Leadership
- Communication skills
Track Lead - Program & Project Management
HCLTech —Bengaluru, Karnataka
- Microsoft Powerpoint
- PMP
- Project management
Technical Program Manager (OMS)
hirezy.ai —Bangalore City, Bengaluru, Karnataka
- ₹6,33,198.62 - ₹22,75,328.11 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- APIs
Quick apply
Technical Program Manager
Fractal31 —Bangalore City, Bengaluru, Karnataka
- ₹35,00,000 - ₹45,00,000 a year
- Full-time
- PMP
- Agile
- Budgeting
Quick apply
Technical Program Manager
Whitefield Careers Private Limited —Bangalore City, Bengaluru, Karnataka
- ₹12,00,000 - ₹18,00,000 a year
- Full-time
- Analysis skills
- Project management
- Organisational skills
Quick apply
Senior Manager Technical Project or Program Management - Scrum Master
Optum —Bengaluru, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Conflict management
- Health insurance
Sr Staff Technical Program Manager
Coupang —Bengaluru, Karnataka
- Hybrid work
- Bachelor's degree
- APIs
- Agile
- Work from home
Quick apply
Technical Program Manager
Intel —Bengaluru, Karnataka
- Full-time
- Doctoral degree
- Software troubleshooting
- B.Sc
7d
Technical Program Manager - Product Operations
Apple —Bengaluru, Karnataka
- Master's degree
- Project management
- Bachelor's degree
5d
Senior Technical Program Manager
Microsoft —Bengaluru, Karnataka
- Full-time
- Data analysis skills
- Windows
- Bachelor's degree
Technical Program Manager
Poppulo —Bengaluru, Karnataka
- Azure
- Computer Science
- AWS
Quick apply
8d
Technical Program Manager
PayU —Bengaluru, Karnataka
- Computer Science
- PMP
- Master's degree
Technical Project Manager
Fx31 Labs —Bangalore City, Bengaluru, Karnataka
- ₹15,53,874.01 - ₹38,58,859.09 a year
- Full-time
- PMP
- Project management
- Agile
- Flexible schedule
Quick apply
Program Manager
ALSTOM —Bengaluru, Karnataka
- PMP
- Engineering
- Master's degree
Technical Program Manager
Virtusa —Bengaluru, Karnataka
- Azure
- Java
- AWS
23h
Technical Program Manager
eBay Inc. —Bengaluru, Karnataka
- Full-time
- Computer Science
- B.Sc
- Administrative experience
Technical Program Manager
ArmorCode Inc. —Bengaluru, Karnataka
- Remote
- PMP
- Master's degree
- Analysis skills
- Health insurance
- Flexible schedule
7d
Group Manager, Program Management
Lam Research —Bengaluru, Karnataka
- PMP
- Microsoft Office
- Finance
Operations Program Manager - Product Operations
Apple —Bengaluru, Karnataka
- Up to 50% travel
- Master's degree
- Bachelor's degree
Technical Program Manager 3
Lam Research —Bengaluru, Karnataka
- Analysis skills
- Project management
- Electrical experience

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Track Manager - Program & Project Management

HCLTech -
Bengaluru, Karnataka

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Job details

Qualifications

Leadership
Communication skills

Full job description

Bengaluru, Karnataka
Job Summary

We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences.

Key Responsibilities

Key Responsibilities: Customer Experience (CX): • Onboard client\'s teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. • Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. • Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. • Analyze, quantify, and clearly articulate the value derived from program actions. • Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. • Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. • Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCL’s position as a leader in Digital Workplace Services. • Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content.

Skill Requirements

Service Improvement and Continuous Service Improvement (CSI): • Review and recommend service level hygiene and improvement. • Proactively assess operational practices across people, processes, and tools. • Drive Continual Service Improvement Programs across various client and digital workplace services domains. • Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. • Establish and implement industry best practices within our service delivery. • Identify the need for proactive SWAT Programs. • Make recommendations for tool adoption and maturity and drive implementation. • Drive improvements to support end-user and customer leadership experience. • Drive customer satisfaction.

Other Requirements

Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: • Conduct GAP/Maturity assessments and share results with action plans. • Conduct predictive analysis for performance, productivity, and process improvement suggestions. • Performance benchmarking with recommendations. • Establish best practice guidelines and frameworks. • Identify and enable learning and development opportunities. • Establish 360 connect and feedback channels with internal and external customers/stakeholders. • Establish business guidelines and validate new deals and renewals.

Job Description : Change Enablement (BCM): \\\\r\\\\n• Understand the challenges users face adapting to new digital technologies and ways of working.\\\\r\\\\n• Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customer’s organization to collect and analyze user behavior data.\\\\r\\\\n• Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities.\\\\r\\\\n• Implement change strategies and plans for multiple engagements that can cross-functional boundaries.\\\\r\\\\n• Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts.\\\\r\\\\nPractice Development: \\\\r\\\\n• Publish best practices, case studies, white papers, and success stories.\\\\r\\\\n• Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization.

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technical program manager jobs in bangalore city bengaluru karnataka

Track Manager - Program & Project Management

Track Lead - Program & Project Management

Technical Program Manager (OMS)

Technical Program Manager

Technical Program Manager

Senior Manager Technical Project or Program Management - Scrum Master

Sr Staff Technical Program Manager

Technical Program Manager

Technical Program Manager - Product Operations

Senior Technical Program Manager

Technical Program Manager

Technical Program Manager

Technical Project Manager

Program Manager

Technical Program Manager

Technical Program Manager

Technical Program Manager

Group Manager, Program Management

Operations Program Manager - Product Operations

Technical Program Manager 3

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