Bangalore Urban District Karnataka Delivery analyst Jobs – 2194 Open Jobs Today

Customer Support & Call Centre Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Associate Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Zendesk & Customer Support Operations Analyst
Zebulon Consulting —Bangalore City, Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Back Office Operations Analyst – Band 1
The Cigna Group —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Analysis skills
Client Operations Process & Delivery Analyst- AI ,Analytics, Implementation
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
5d
Support Operations Analyst
Riverbed Technology, Inc. —Bengaluru, Karnataka
- Microsoft Excel
- Customer service
- Salesforce
Associate Project Delivery Leader
Pegasystems —Bengaluru, Karnataka
- PMP
- Agile
- AI
Client Support & Call Centre Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Data Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Software development
Quick apply
Incident, Problem and Change Management (IPC) Analyst
CGI —Bengaluru, Karnataka
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Data Analyst - Operations
Kroll —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Salesforce
- Finance
Well Equipment Analyst
Quest Global —Bengaluru, Karnataka
- Part-time
- Azure
- Databases
- Bachelor's degree
Quick apply
Squad Lead / Delivery Lead
Luxoft —Bengaluru, Karnataka
- English
- Project management
- Agile
12d
Process Enginner (Banking)
The Alacer Group —Bengaluru, Karnataka
- ₹18,00,000 - ₹25,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
5d
PMO Analyst /Delivery Associate
Quest Global —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- SharePoint
Quick apply
SRE
Genpact —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Business Analyst
Companystore.io —Domlur, Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Bachelor's degree
- APIs
- Agile
Quick apply
Senior Customer Support Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Senior Customer Operations Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Quick apply
Financial Compliance Analyst
Travelopia —Bengaluru, Karnataka
- ₹27,50,000 - ₹35,00,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- AI
- Health insurance
- Paid time off
Quick apply

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Customer Support & Call Centre Operations Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹10,00,000 - ₹12,00,000 a year

Qualifications

Wiki systems
Power BI
Microsoft Excel
Call center experience
Information Systems
Microsoft Office
Tableau
SQL
Analysis skills
Quality assurance
Bachelor's degree
Zendesk
Macros
Customer support
Root cause analysis
Workforce management
Communication skills
Analytics

Full job description

Job Summary

We are looking for an experienced Customer Support & Call Centre Operations Analyst to manage customer support operations, Zendesk queue management, Workforce Management (WFM), quality monitoring, reporting, workflow automation, and system integrations within a multi-channel contact centre environment. The ideal candidate should have strong experience in customer support operations and contact centre processes, with the ability to improve operational efficiency through data-driven insights and process optimization.

This role is responsible for optimizing customer support workflows, managing Zendesk operations, monitoring performance, supporting workforce planning, maintaining quality standards, and ensuring seamless integration between support and business systems.

Key ResponsibilitiesCustomer Support Operations & Zendesk Management

Manage day-to-day customer support operations and ensure efficient service delivery.
Manage Zendesk ticket queues, routing, prioritization, and SLA adherence.
Configure and maintain workflows, automations, macros, triggers, and business rules.
Monitor queue health, ticket volumes, backlog, response times, and resolution performance.
Administer user access, platform configurations, and support processes.
Drive workflow automation and continuous process improvement initiatives.
Manage and support integrations between Zendesk, CRM, telephony, WFM, and other business systems.

Workforce Management (WFM)

Support forecasting, capacity planning, scheduling, and real-time workforce monitoring.
Monitor staffing levels and ensure adequate coverage based on business demand.
Track adherence, occupancy, productivity, shrinkage, and service levels.
Provide workforce insights and recommendations to improve operational efficiency.

Quality Assurance & Performance Monitoring

Partner with Quality teams to monitor customer interactions and support quality.
Track key performance indicators and identify areas for improvement.
Review customer support processes and recommend corrective and preventive actions.
Support quality improvement initiatives and ensure compliance with defined service standards.

Reporting & MIS

Develop and maintain operational dashboards, scorecards, and performance reports.
Generate daily, weekly, monthly, and ad hoc reports for management.
Analyze ticket volumes, queue performance, SLA compliance, productivity, and customer experience metrics.
Conduct root cause analysis and provide actionable insights to improve performance.
Ensure accuracy and integrity of operational data and reports.

Knowledge & Wiki Management

Maintain and update internal Wikis, knowledge bases, FAQs, and support documentation.
Ensure support teams have access to accurate and up-to-date troubleshooting and process information.
Identify knowledge gaps and coordinate with relevant teams to improve documentation.

Requirements

Bachelor's degree in Business, Commerce, Engineering, Statistics, Information Systems, or a related discipline.
3–5 years of experience in Customer Support Operations, Call Centre Operations, WFM, MIS, Quality, or Zendesk Administration.
Hands-on experience with Zendesk queue management and support operations.
Strong understanding of workflow automation, macros, triggers, and SLA management.
Experience with Workforce Management and contact centre performance metrics.
Experience in reporting, MIS, dashboards, and operational analytics.
Understanding of quality assurance processes within customer support or contact centre environments.
Experience managing integrations between Zendesk, CRM, telephony, WFM, and other business systems.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple priorities in a fast-paced customer support environment.

Technical Skills & Tools

Zendesk Administration
Zendesk Explore
Zendesk Queue Management
Workflow Automation, Macros & Triggers
SLA Management
Workforce Management (WFM)
Quality Assurance (QA)
Advanced Microsoft Excel
Power BI or Tableau
SQL
CRM Systems
Telephony & Contact Centre Platforms
System Integrations
Wiki & Knowledge Base Management
Microsoft Office Suite

What We Offer

Competitive salary of ₹10 LPA – ₹12 LPA
Opportunity to work in a fast-paced customer support and contact centre environment.
Exposure to Zendesk, WFM, analytics, automation, and enterprise support technologies.
Career growth and continuous learning opportunities.
Collaborative, performance-driven, and technology-focused workplace.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 3–5 Years

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery analyst jobs in bangalore urban district karnataka

Customer Support & Call Centre Operations Analyst

Associate Analyst

Zendesk & Customer Support Operations Analyst

Back Office Operations Analyst – Band 1

Client Operations Process & Delivery Analyst- AI ,Analytics, Implementation

Support Operations Analyst

Associate Project Delivery Leader

Client Support & Call Centre Operations Analyst

Data Analyst

Incident, Problem and Change Management (IPC) Analyst

Data Analyst - Operations

Well Equipment Analyst

Squad Lead / Delivery Lead

Process Enginner (Banking)

PMO Analyst /Delivery Associate

SRE

Business Analyst

Senior Customer Support Operations Analyst

Senior Customer Operations Analyst

Financial Compliance Analyst

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