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Program Director 3

Genpact India Pvt. Ltd. -
Bengaluru, Karnataka

Quick apply

Job details

Full-time
5 days ago

Qualifications

SAFe
Economics
PMP
Salesforce
English
Finance
Master's degree
Project management
Bachelor's degree
MA
Agile
Financial services
Business Administration
AI
BA
Communication skills

Full job description

Program Director

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Delivery lead - SFDC

This role is accountable for successful program execution, predictable outcomes, and value realization across large, complex transformation initiatives.

Responsibilities

Define and own the overall delivery strategy, operating model, governance structure, and execution cadence
Lead end-to-end delivery across multiple workstreams, squads, and vendors for large-scale enterprise programs
Ensure strong alignment between business outcomes, technology delivery, timelines, and financial targets
Manage executive stakeholders through clear communication, governance forums, and regular reporting
Drive risk, dependency, issue, and escalation management across the program lifecycle
Oversee cross-squad and cross-functional coordination to ensure integrated delivery across Salesforce, data, AI, and integration components
Ensure adherence to Agile, hybrid, or scaled delivery methodologies as appropriate to the program context
Track delivery metrics, milestones, and benefits realization to ensure measurable business impact
Coach and mentor delivery managers, scrum masters, and workstream leads to build strong delivery maturity
Act as the primary point of accountability for delivery quality, timeline, and stakeholder satisfaction

Preferred Qualifications

Salesforce program delivery experience, with Financial Services Cloud (FSC) preferred
Experience delivering AI, data, or digital transformation programs at scale
PMP, SAFe, Scrum, or Agile delivery certifications
Strong leadership, ownership mindset, and decision-making capability
Strategic thinking with the ability to connect delivery execution to business outcomes
Excellent communication, influence, and executive presence
Ability to operate effectively in ambiguous, high-pressure environments

Qualifications we seek in you!

Required / Skills & Experience

Proven experience leading large-scale Salesforce program delivery for enterprise clients
Strong stakeholder management skills, including engagement with senior and executive leadership
Deep experience with Agile, hybrid, and large-program delivery models
Demonstrated ability to manage complex dependencies, multi-vendor environments, and offshore/onshore delivery

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Project Management Professional - Project Management Institute (PMI)Project Management Institute (PMI)

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Delivery Management

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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