Chandigarh Human resources specialist Jobs – 1 Open Jobs Today

Analyst
Eclerx —Chandigarh
- Night shift
- Master's degree
- Bachelor's degree
- Human resources
- Health insurance

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Head HR
Finxera —Chandigarh
Laying foundations for further growth and institutionalization of the HR processes and management. As a Head HR, you will be the brand ambassador of the company…
Human Resource Executive
Go Brilliant Technologies Private Limited —Chandigarh
1–3 years of experience in HR recruitment and generalist activities. MBA/PGDM in HR will be an added advantage. Strong communication and interpersonal skills.
₹10,859.70 - ₹35,000.00 a month
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Analyst

Eclerx -
Chandigarh

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Job details

Benefits

Health insurance

Qualifications

Call centre
Inbound voice
Master's degree
Bachelor's degree
Human resources
Workforce management
MBA
Communication skills

Full job description

Job Title: Customer Support Executive – Inbound Voice (US HR Process – HRSD)

Location: Chandigarh

Shift: Night Shifts (Aligned to US Time Zones)

Process Type: Inbound Voice (Blend – Voice/Chat/Ticketing)

Domain: Human Resources – HR Shared Services (US Process)

Role Overview

We are hiring for our US HRSD (Human Resource Service Delivery) Program , a blended contact center process supporting employees across the United States.

This role primarily requires strong inbound voice handling skills , along with the ability to manage chat and ticketing queries. The selected candidates will support HR-related inquiries for US-based employees while ensuring high service quality, compliance, and data confidentiality.

Key Responsibilities

Handle inbound voice calls from US employees regarding HR-related queries.
Provide support through chat and ticketing systems as part of the blended model.
Address HR inquiries including:
- Payroll & compensation (US payroll understanding preferred)
- Benefits & insurance (medical, 401(k), etc.)
- Attendance management
- HR policies & compliance
- Onboarding & offboarding
- Employee data and system access requests
Log and track cases accurately in HRMS/CRM systems.
Adhere to US compliance standards and data privacy regulations .
Maintain high CSAT through empathy, professionalism, and effective resolution.
Meet and exceed KPIs including:
- Quality scores
- AHT
- First Call Resolution (FCR)
- SLA adherence
- Productivity targets

Eligibility Criteria

Graduate (any discipline); MBA/HR preferred.
0–4 years of experience in US BPO / Contact Center (HR domain preferred).
Excellent verbal communication skills with neutral accent (mandatory).
Strong written communication skills for chat/ticket handling.
Understanding of US workplace culture and professional etiquette.
Basic knowledge of US HR processes is an added advantage.
Comfortable working in night shifts (US time zones) .
Immediate joiners preferred (if applicable).

Required Skills

Strong customer-first mindset.
Ability to handle sensitive HR data confidentially.
Good listening and probing skills.
Problem-solving and critical thinking ability.
Ability to multitask across voice, chat, and ticketing systems.

Why Join This Role?

Exposure to US HR operations and global HR practices .
Opportunity to build expertise in HR Shared Services.
Career growth into:
- HR Operations Specialist
- Quality Analyst
- Workforce Management
- Team Leader
Performance-based incentives and structured learning programs.

Apply Now

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