Chennai Tamil Nadu Quality assurance analyst Jobs – 103 Open Jobs Today

Quality Analyst
FULL Creative —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Excel
- 12th Pass
- AI
- Work from home
Sr. Associate/Lead: Data Analyst – Schools of Excellence
Bhumi —Chennai, Tamil Nadu
- ₹4,50,000 - ₹6,00,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
1d
Quality Analyst
Kelevo Software Private Limited —Chennai, Tamil Nadu
- ₹2,40,000 - ₹3,00,000 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
1d
Quality Analyst
ARIS SOLUTIONS —Chennai, Tamil Nadu
- ₹10,000 - ₹30,000 a month
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Quick apply
2h
Consulting Analyst
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- No travel
Quality Analyst (QA)
Kelevo Software Private Limited —Chennai, Tamil Nadu
- ₹3,00,000 - ₹3,60,000 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
1d
Software Quality Analyst
Bluescope Information Technology —Chennai, Tamil Nadu
- Computer Science
- Bachelor's degree
- APIs
- Health insurance
- Flexible schedule
Business Analyst
Havas Group —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Marketing
- SQL
Project Delivery Excellence Manager
UST —Chennai, Tamil Nadu
- Analysis skills
- Presentation skills
- Agile
Quick apply
Business Analyst - Chennai,TN
Photon —Chennai, Tamil Nadu
- Analysis skills
- Project management
- Bachelor's degree
Business Analyst
OneMagnify —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Analyst
Apropos Technologies —Chennai, Tamil Nadu
- Email
- Master's degree
- Bachelor's degree
- Quality control
Lead I - Software Testing
UST —Chennai, Tamil Nadu
- SQL
- Analysis skills
- APIs
Quick apply
13d
Functional Analyst (ISG)
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Travel
- AI
- No travel
- Health insurance
8d
Business Analyst Full Time
ANB Systems —Chennai, Tamil Nadu
- Full-time
- Computer Science
- SQL
- Communication skills
QA Analyst ( Manual )
Tagalys —Chennai, Tamil Nadu
- Communication skills
- SDLC
- Health insurance
- Paid time off
Quick apply
Quality Assurance, Monitoring & Testing Sr. Analyst, Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Microsoft Office
- Master's degree
5d
QUALITY ASSURANCE ANALYST L2
Wipro Limited —Chennai, Tamil Nadu
Quality Assurance Engineer III
Pearson —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Java
- Bachelor's degree
Junior ERP Functional Consultant
Sanmina Corporation —Chennai, Tamil Nadu
- Azure
- Oracle
- Software troubleshooting

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Quality Analyst

FULL Creative -
Chennai, Tamil Nadu

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Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Excel
Call center experience
12th Pass
Quality assurance
Sentiment analytics
AI
Communication skills

Full job description

Roles and responsibilities

Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows.
Validate AI-generated QA scores and ensure alignment with defined quality frameworks.
Conduct targeted call and interaction scrubbing based on AI-identified risk signals.
Ensure adherence to SOPs, compliance requirements, and customer experience standards.

Leverage AI-based insights to prioritise interactions requiring QA intervention.
Focus QA effort on high-risk interactions instead of random sampling.
Escalate critical quality concerns and behavioural risks.

Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps.
Work with structured datasets (Google Sheets/MS Excel) to generate actionable insights.
Support creation and maintenance of dashboards within QMS.
Provide feedback on feature enhancements related to AI models & functions in QMS.

Use QMS dashboards to monitor contact centre quality health, agent performance trends, experience metrics. (customer sentiment, interaction outcomes)
Take proactive action based on insights. (scrubbing, escalation, coaching recommendations)

Participate in QA calibration sessions to ensure scoring consistency.
Recommend improvements to scorecards, parameters, and evaluation frameworks.
Contribute to evolving QA processes toward AI-first quality assurance models.

Must have

1–4 years of experience in QA / Contact Center Quality Assurance.
Strong understanding of contact centre operations. (voice, chat, email)
Experience in QA monitoring, evaluation frameworks, and calibration processes.
Ability to identify behavioural patterns and quality risks.

Proficiency in Google Sheets/MS Excel (Formulas - ARRAYFORMULA, QUERY, etc.) for data structuring and transformation.
Experience with BI tools such as Looker Studio or similar is preferred.
Ability to interpret and analyze large datasets.
Understanding of performance metrics such as ratios (e.g. disconnect rate, short call rate) trends and anomalies.

Basic understanding of AI-assisted QA concepts such as automated call evaluation, sentiment analysis, pattern detection.
Ability to work with AI-generated outputs and validate their accuracy.
Openness to adapting to AI-driven workflows and automation.

Ability to provide clear, actionable feedback to agents, leads & operations.
Experience working with cross-functional teams. (QA, Operations, Product, Engineering)
Experience working with global teams located in different regions. (US, UK, Canada & India)
Strong verbal and written communication skills.
Language Proficiency - Must be C1 or above. (CEFR)
Exposure to data analysis & reports.

Workspace requirements

A private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

Apply Now

Refine Your Search

quality assurance analyst jobs in chennai tamil nadu

Quality Analyst

Sr. Associate/Lead: Data Analyst – Schools of Excellence

Quality Analyst

Quality Analyst

Consulting Analyst

Quality Analyst (QA)

Software Quality Analyst

Business Analyst

Project Delivery Excellence Manager

Business Analyst - Chennai,TN

Business Analyst

Quality Analyst

Lead I - Software Testing

Functional Analyst (ISG)

Business Analyst Full Time

QA Analyst ( Manual )

Quality Assurance, Monitoring & Testing Sr. Analyst, Assistant Vice President

QUALITY ASSURANCE ANALYST L2

Quality Assurance Engineer III

Junior ERP Functional Consultant

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