Chennai Tamil Nadu Senior mortgage Jobs – 26 Open Jobs Today

Senior Team Lead - Customer Care
HCLTech —Chennai, Tamil Nadu
- Customer service
- English
- Bachelor's degree
3d
Business Analyst with Mortgage SME
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Databases
- AWS
14d
Sr. C# Developer with Mortgage Domain Experience
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Databases
- AWS
Sr Service Delivery Manager (DPO)
HCLTech —Chennai, Tamil Nadu
- Customer service
- English
- Master's degree
2d
Senior Underwriter
Gomoder —Chennai, Tamil Nadu
- Night shift
- Bachelor's degree
TL-US Residential Mortgage Underwriting
Cognizant —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- Bachelor's degree
- Quality control
9d
Senior Officer, Area Sales Manager, Consumer Banking Group
DBS Bank —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Communication skills
- Banking
Delivery Operations Senior Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Communication skills
- Banking
Senior Associate_Business Services (AU)
Befree Business Resourcing —Chennai, Tamil Nadu
- Full-time
- English
- Tax experience
Business Advisory Senior Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- Agile
- Banking
Banking Advisory Senior Analyst
Accenture —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Agile
- Banking
Business Advisory Specialist
Accenture —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- Agile
- Business Administration
Senior Business Executive
Dhana Capital and Finance Ltd —Chennai, Tamil Nadu
- From ₹20,000 a month
- Full-time
- Sales
- Driving
- Travel
Quick apply
Senior Java Developer with Mortgage Domain Experience
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Azure
- Java
- Databases
Client Success Manager_Enterprise Business Unit
Befree Business Resourcing —Chennai, Tamil Nadu
- Full-time
- Salesforce
- Team management
- Leadership
Reporting Analysis - Data Analyst
Citi —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
Senior .Net Developer
Aliqan Technologies —Chennai, Tamil Nadu
- Up to ₹15,00,000 a year
- Full-time
- Azure
- DevOps
- AWS
Quick apply
Senior Technical Lead
HCLTech —Chennai, Tamil Nadu
- Analysis skills
2d
Database Developer
Citi —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Master's degree
- SQL
Senior Associate, Full-Stack Engineer
The Bank of New York Mellon Corporation —Chennai, Tamil Nadu
- Full-time
- Computer Science
- DevOps
- Java
- Paid time off

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Senior Team Lead - Customer Care

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

3 days ago

Qualifications

Customer service
Call center experience
Process improvement
English
Performance management
Bachelor's degree
Financial services
Leadership
Communication skills
Banking

Full job description

Chennai, Tamil Nadu
Job Summary

The role will lead and coach customer service teams, drive performance against operational KPIs, strengthen quality and compliance discipline, and support consistent delivery of customer outcomes. The incumbent is expected to act as a strong operational bridge between frontline leadership and Operations Management while promoting accountability, process adherence and continuous improvement

Key Responsibilities

Team Leadership and Governance

Lead, guide and support frontline customer service teams to achieve business objectives and deliver consistent customer experience.
Drive daily operating rhythm including huddles, performance reviews, coaching follow-ups and action tracking.
Support advisors in managing attendance, adherence, productivity, quality and team engagement.
Act as an escalation point for advisors on operational challenges, customer impact and people-related matters.

Performance Management

Monitor key performance metrics including service level, productivity, quality, customer experience, schedule adherence, shrinkage and escalation trends.
Review performance patterns and work with advisors to implement corrective and preventive action plans.
Provide structured feedback to advisors to improve performance consistency and operational discipline.
Support Operations Managers with performance insights, action plans and progress updates for governance reviews.

Quality, Compliance and Process Adherence

Ensure adherence to approved processes, quality standards, compliance requirements and client expectations.
Partner with Quality and Training teams to identify coaching needs, knowledge gaps and process improvement opportunities.
Support error reduction, complaint prevention and customer outcome improvement initiatives.
Promote responsible customer handling, accurate documentation and process consistency across assigned teams.

Customer Escalation and Issue Resolution

Handle sensitive or complex customer escalations with ownership, urgency and professionalism.
Coordinate with internal support teams to resolve operational issues impacting service delivery or customer experience.
Ensure escalations are documented, tracked and reviewed for root cause and prevention actions.

Continuous Improvement and Reporting

Analyze team and process-level data to identify improvement opportunities and operational risks.
Support process improvement, digital adoption and best practice sharing across teams.
Prepare clear performance updates, root cause summaries and action trackers for operational reviews.
Skill Requirements

Education Bachelor's degree in any discipline.

Experience Minimum 7 years of experience in a voice process / customer service environment, including 2+ experience as Team Lead. Banking contact centre experience will be an added advantage.

Leadership Skills Strong people leadership, coaching, stakeholder coordination, problem-solving and performance management skills.

Operational Skills Good understanding of contact centre KPIs, quality frameworks, escalation handling, reporting and action planning.

Language Skills Strong English communication skills, including speaking, reading and writing.

Other Requirements
Experience in banking, financial services, mortgages, customer servicing, collections voice processes.
Ability to coach advisors on quality, customer experience, process adherence and documentation standards.
Comfortable working in a fast-paced international voice process with shifting priorities and governance expectations.
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Refine Your Search

senior mortgage jobs in chennai tamil nadu

Senior Team Lead - Customer Care

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