Ghansoli Navi Mumbai Maharashtra Customer care specialist Jobs – 78 Open Jobs Today

Customer Care Supervisor
Believe —Mumbai, Maharashtra
- Full-time
- Customer service
- B.Sc
- English
Quick apply
22h
Senior Customer Service specialist
Dow —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
Customer Support specialist-International voice
Novus automation Pvt Ltd —Mumbai, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Spanish
- Sales
- Customer service
- Health insurance
- Flexible schedule
Quick apply
Customer Success Specialist, India
Inolex, Inc. —Mumbai, Maharashtra
- Customer service
- English
- Microsoft Office
Head ERLR India
Kenvue —Mumbai, Maharashtra
- Hybrid work
- Master's degree
- Manufacturing
- MBA
Customer Service Specialist
Dow —Navi Mumbai, Maharashtra
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
- Health insurance
- Paid time off
International Senior Sales Specialist- Personal Care
Elchemy —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Quick apply
Verification Specialist (Non Voice Process) - Mumbai
First Advantage —Mumbai, Maharashtra
- Full-time
- English
- Microsoft Office
- Analysis skills
Specialist, Accounts Payable
Advanz Pharma —Andheri, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Project Manager - Busbar Trunking
Schneider Electric —Mumbai, Maharashtra
- Online application
- English
- Project management
- Communication skills
Senior Manager – Fund Accounting Oversight Specialist – Private Assets
M&G plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
13d
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- Master's degree
- Business Administration
Senior Manager - Fund Accounting Oversight Specialist - Public Assets
M&G plc —Mumbai, Maharashtra
- Full-time
- Finance
- Master's degree
- Analysis skills
13d
Strategic Account Manager - Critical Care (Nagpur)
Fresenius Medical Care —Mumbai, Maharashtra
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Specialist / Sr. Specialist, Business Process Architect
Colgate-Palmolive —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Accounting
Strategic Account Manager - Critical Care (Ahmedabad)
Fresenius Medical Care —Mumbai, Maharashtra
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Senior Manager - Business Solutions - Middle Office Onboarding
M&G plc —Mumbai, Maharashtra
- Full-time
- PMP
- Microsoft Office
- Master's degree
Murex Testing Specialist
scymes services pvt limited —Mumbai District, Maharashtra
- ₹20,00,000 - ₹40,00,000 a year
- Full-time
- Computer Science
- DevOps
- SQL
Quick apply
Assistant Vice President, Quality Assurance
M&G plc —Mumbai, Maharashtra
- Full-time
- B.Sc
- Bachelor's degree
- Business Administration
Sr. Technology Associate/Specialist
Colgate-Palmolive —Mumbai, Maharashtra
- Software troubleshooting
- English
- Bachelor's degree

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Customer Care Supervisor

Believe -
Mumbai, Maharashtra

Quick apply

Job details

Full-time
22 hours ago

Qualifications

Customer service
B.Sc
English
Microsoft Office
Quality assurance
Bachelor's degree
Zendesk
Communication skills
Time management

Full job description

Company Description

Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.

Operating in 50+ countries, with more than 2,000 employees, Believe offers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.

Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.

With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.

Believe is a simplified joint-stock company under French law. Learn more at www.believe.com

Ready to #setthetone with Believe?

Job Description

As a Lead Supervisor, Artist Support, you will manage a team of Artist Support Specialists, and be responsible for their daily performance. In addition to working directly with TuneCore clients, you will take on escalated and high-impact client support tickets, provide regular team coaching via the team’s quality assurance programs, and deliver performance reviews.

You will work collaboratively on continuous improvement projects alongside your Lead Agent peers, and be responsible for training new team members on your squad. You will also have the opportunity to participate in cross functional projects that improve TuneCore’s product offerings and optimize our client experience.

Lead Agents must be solution oriented, have strong communication skills, and approach problem-solving with a positive mindset.
Service client emails and phone calls to provide TuneCore platform support
Resolve escalated issues and questions clients have about TuneCore’s products and services
Assist in hiring new team members
Training / onboarding new members of your squad
Deliver bi-annual performance reviews to each member of your team; have regular coaching and 1-1 conversations
Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
Provide reporting on client and product issues
Work with the team on special projects as needed
Report technical and communication issues in order to better service TuneCore artists
Perform other duties as assigned by management

Qualifications

At least four years of experience working in an office and/or customer service
BA/BS preferred
Strong communications skills: written, verbal, and interpersonal
Working knowledge of Mac and the Microsoft Office Suite
Time management and workload prioritization skills are a must-have
Ability to work well independently, and as part of a team
An understanding of the digital music industry
Fluency in English
Experience with Zendesk is a plus
Experience managing small teams is a plus

Additional Information

Benefits @Believe:

#Flexibility - Just punch in leaves, not intime and out time

#Office perks - a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing - Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy – engaged in secondary activity just disclose it to us

#Compensation – Tailor made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.

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customer care specialist jobs in ghansoli navi mumbai maharashtra

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