Gujarat Training manager – hospitality & customer experience Jobs – 37 Open Jobs Today

Customer Experience & Training Manager
Airmaniax India Pvt Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
Training Manager – Hospitality & Customer Experience
Airmaniax India Pvt Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
Learning & Development Manager – Hospitality & Customer Experience
Airmaniax India Pvt Ltd —Ahmedabad, Gujarat
- ₹6,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
Executive Assistant to CEO
WovV Technologies —Sayajiganj, Vadodara, Gujarat
- ₹15,000 - ₹25,000 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Paid time off
Quick apply
10d
Project Manager
Sodexo India Services India Pvt. Ltd. —Surat, Gujarat
- ₹7,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Health insurance
Quick apply
4d
Front Office Manager - Courtyard by Marriott Vitthalapur
Marriott International, Inc —Ahmedabad District, Gujarat
- Full-time
- No experience needed
- 12th Pass
- Front desk
12d
Restaurant Manager( Bharuch )
Sugar 'N Spice —Bharuch, Gujarat
- ₹30,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Food provided
Quick apply
14d
Duty Manager
Marriott International, Inc —Ahmedabad, Gujarat
- Full-time
- No experience needed
- Administrative experience
- 12th Pass
Floor Manager
Magma Hospitality Sevice —Navrangpura, Ahmedabad, Gujarat
- ₹30,000 - ₹35,000 a month
- Full-time
- In-person
Quick apply
Assistant Front Desk Manager
Marriott International, Inc —Ahmedabad, Gujarat
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Opration Manager
Aadinath Bulk Pvt Ltd —Ahmedabad, Gujarat
- ₹35,000 - ₹50,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Business Administration
- Health insurance
Quick apply
Restaurant Manager
Laxmi Film City Resort & Club —Ajwa Road, Vadodara, Gujarat
- ₹30,000 - ₹40,000 a month
- Full-time
- Hospitality
- Inventory management
- POS
- Cell phone reimbursement
- Flexible schedule
Quick apply
Senior Guest Relations Executive - Patient Experience
Celebre Aesthetics —Gota, Ahmedabad, Gujarat
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
Food and Beverage Manager - Courtyard by Marriott Vitthalapur
Marriott International, Inc —Ahmedabad District, Gujarat
- Full-time
- 12th Pass
- Restaurant
- Communication skills
12d
Information Technology Assistant Manager
Radisson Hotel Group —Ahmedabad, Gujarat
- Full-time
- Software troubleshooting
- Computer networking
- Leadership
Quick apply
Restaurant General Manager
Sapphire Foods India —Vadodara, Gujarat
- Hospitality
- Customer service
- Bachelor's degree
Food & Beverage Manager/Asst. F&B Manager
Marriott International, Inc —Ahmedabad, Gujarat
- Full-time
- Hospitality
- 12th Pass
- Restaurant
Sales Development Representative
Reelo technologies pvt ltd —Ahmedabad, Gujarat
- ₹35,000 - ₹40,000 a month
- Full-time
- Hospitality
- Sales
- English
- Health insurance
Quick apply
Customer Service Representative
Game Zone —Mota Varachha, Surat, Gujarat
- ₹15,000 - ₹18,000 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Sales Manager
Phoenix Business Advisory —Ahmedabad, Gujarat
- ₹25,219.42 - ₹60,098.76 a month
- Full-time
- Hospitality
- Sales
- English
- Paid time off
- Cell phone reimbursement
Quick apply

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Customer Experience & Training Manager

Airmaniax India Pvt Ltd
Ahmedabad, Gujarat

Quick apply

Job details

Full-time
₹6,00,000 - ₹10,00,000 a year

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Upselling
Complaint handling
Master's degree
Presentation skills
Bachelor's degree
Hospitality Management
Conflict management
Human resources
Front desk
Business Administration
Training & development
Phone etiquette
Communication skills
Hotel experience

Full job description

Department: Operations
Location: Ahmedabad / Multiple Locations
Reporting To: Head – Business Operations

About AirManiax India Pvt. Ltd.

AirManiax India Pvt. Ltd. is a leading indoor family entertainment and adventure park committed to delivering world-class recreational experiences for families, children, schools, and corporate groups. Through innovative attractions, interactive play zones, and exceptional guest service, we strive to create memorable experiences in a safe and engaging environment.

Position Summary

AirManiax is looking for an experienced and passionate Training Manager – Hospitality & Customer Experience to lead the Learning & Development function across multiple centres. The role is responsible for designing, developing, and delivering training programs that enhance hospitality standards, customer service excellence, operational efficiency, and employee capability.

The ideal candidate will work closely with Operations and Centre Managers to identify training needs, develop SOP-based learning modules, coach frontline teams, and drive a consistent customer experience across all locations.

Key ResponsibilitiesHospitality & Customer Experience Training

Design and deliver engaging training programs on hospitality, customer service, communication, grooming, guest handling, and service etiquette.
Conduct induction, refresher, and on-the-job training sessions for frontline and operational teams.
Develop customer service standards and ensure consistent implementation across all centres.
Coach employees to deliver exceptional guest experiences at every customer touchpoint.

Training Content Development

Develop structured training modules, facilitator guides, presentations, role plays, assessments, SOP manuals, and training checklists.
Create learning content covering:
Hospitality Excellence
Customer Service & Guest Delight
Complaint Handling & Conflict Resolution
Communication Skills
Grooming & Professional Etiquette
Front Desk & Telephone Etiquette
Upselling & Cross-selling
Teamwork & Workplace Behaviour
Safety & Service Standards
Customer Experience Journey

Capability Building

Visit centres regularly to identify skill gaps and operational training requirements.
Observe employee performance and provide coaching and actionable feedback.
Work with Centre Managers to improve service quality and operational efficiency.
Conduct Train-the-Trainer (TTT) programs and develop internal trainers.

Customer Experience Improvement

Map and evaluate the customer journey to identify improvement opportunities.
Analyse customer feedback, complaints, reviews, and operational observations.
Recommend initiatives that improve guest satisfaction, loyalty, and retention.
Collaborate with HR and Operations to implement customer experience improvement projects.

Training Evaluation & Reporting

Conduct pre- and post-training assessments.
Track training attendance, completion, feedback, and learning effectiveness.
Prepare monthly training reports and capability development dashboards.
Measure training impact using customer feedback, service audits, complaint trends, and operational KPIs.

SOP & Process Excellence

Develop and continuously improve SOPs, operational guidelines, and service standards.
Ensure adherence to defined hospitality practices across all centres.
Conduct periodic service audits and recommend process improvements.

Desired Skills & Competencies

Strong knowledge of hospitality operations and customer service excellence.
Excellent facilitation, coaching, mentoring, and presentation skills.
Experience in designing and delivering impactful learning programs.
Strong interpersonal and stakeholder management abilities.
Excellent analytical, planning, and problem-solving skills.
Ability to work with cross-functional teams across multiple locations.
Proficiency in Microsoft PowerPoint, Excel, and training tools.
Willingness to travel frequently across centres.

Qualifications

Bachelor's or Master's degree in Hospitality Management, Hotel Management, Business Administration, Human Resources, Learning & Development, or a related field.

Experience

5–10 years of relevant experience in Learning & Development, Hospitality Training, Customer Experience, Hotel Operations, Premium Retail, QSR, Entertainment, Theme Parks, Gaming, Multiplex, or other service industries.
Experience managing training across multiple locations is highly preferred.

Key Performance Indicators (KPIs)

Improvement in customer satisfaction and guest experience.
Standardization of hospitality and customer service practices.
Successful implementation of SOP-based learning programs.
Reduction in customer complaints and service gaps.
Improved employee capability and training effectiveness.
Consistent service delivery across all centres.
Development of a strong internal trainer network.

Why Join AirManiax?

Opportunity to build and lead the Learning & Development function in a fast-growing entertainment brand.
Exposure to multi-location operations and customer experience transformation.
Collaborative and innovative work environment.
Career growth opportunities in hospitality, operations, and organizational development.

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

training manager – hospitality & customer experience jobs in gujarat

Customer Experience & Training Manager

Training Manager – Hospitality & Customer Experience

Learning & Development Manager – Hospitality & Customer Experience

Executive Assistant to CEO

Project Manager

Front Office Manager - Courtyard by Marriott Vitthalapur

Restaurant Manager( Bharuch )

Duty Manager

Floor Manager

Assistant Front Desk Manager

Opration Manager

Restaurant Manager

Senior Guest Relations Executive - Patient Experience

Food and Beverage Manager - Courtyard by Marriott Vitthalapur

Information Technology Assistant Manager

Restaurant General Manager

Food & Beverage Manager/Asst. F&B Manager

Sales Development Representative

Customer Service Representative

Sales Manager

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