Gurugram Haryana Merchant banking Jobs – 25 Open Jobs Today

Specialist Customer Care
Barclays —Gurugram, Haryana
- Customer service
- Administrative experience
- Conflict management
3d
Operation Associate/AML/KYC
One Stack Solution Pvt. Ltd. —Gurugram, Haryana
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Bachelor's degree
- Data entry
Quick apply
9h
Operations Executive - Customer success
Proxgy —Gurugram, Haryana
- ₹3,71,733.72 - ₹5,00,000.00 a year
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
Business Associate to MD
Longview research & Advisory Services pvt Ltd —Gurugram, Haryana
- ₹50,000 - ₹70,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
Quick apply
8h
Product Manager - PPI
PayU —Gurugram, Haryana
- Master's degree
- Bachelor's degree
- Product management
Associate Managing Consultant, Advisors & Consulting Services, Marketing
Mastercard —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- English
- Master's degree
2h
Associate Business Analyst
PayU —Gurugram, Haryana
- Master's degree
- SQL
- Bachelor's degree
Sales Representative
Jangras Corporation —Gurugram, Haryana
- ₹9,106.23 - ₹36,680.02 a month
- Part-time
- Hybrid work
- Sales
- Marketing
- English
- Commuter assistance
- Health insurance
Quick apply
4d
Senior Manager-Risk Management-Fraud Prevention & Detection
EXL Service —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Senior Executive-Back-End/Voice/Customer Service -Fraud Investigation
EXL Service —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Banking
P2 Associate Manager - Sales
PayU —Gurugram, Haryana
- Sales
- Business development
- Analysis skills
4d
Business Development Executive (BDE)
Hyrfast —Gurugram, Haryana
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Business development
- Travel
Quick apply
Team Lead - BBPS & Aggregator Reconciliation
IDBI Intech —Gurugram, Haryana
- Master's degree
- Project management
- Bachelor's degree
P4 Key Account Manager - Sales
PayU —Gurugram, Haryana
- Business development
- Analysis skills
- Agile
Assistant Manager Treasury
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Analysis skills
Quick apply
Data Scientist - Credit Risk 1
PayU —Gurugram, Haryana
- Computer Science
- SQL
- AWS
Financial Accountant
Nova Industrial Solutions Pvt Ltd —Paschim Vihar, Delhi, Delhi
- ₹15,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
P5 Senior Lead - Legal
PayU —Gurugram, Haryana
- English
- Master's degree
- Bachelor's degree
Business Development Associate
RechargeKit Fintech Private Limited —Moti Nagar, Delhi, Delhi
- ₹24,000 - ₹28,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Health insurance
Quick apply
P4 Lead - Legal
PayU —Gurugram, Haryana
- English
- Master's degree
- Bachelor's degree

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Specialist Customer Care

Barclays -
Gurugram, Haryana

Apply Now

Job details

Permanent
3 days ago

Qualifications

Customer service
Administrative experience
Conflict management
Communication skills
Banking

Full job description

Date live: 09/03/2026

Business Area: Barclays Payments Merchant Services

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000130097

Embark on a transformative journey as Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Key critical skills required for this role include:

The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
Proven experience in Customer service role in voice or back office process.
Conflict resolution skills and the ability to handle difficult or emotional conversations.
Experience in analyzing workflows, optimizing procedures and delivering high quality service.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida/ Gurugram.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

merchant banking jobs in gurugram haryana

Specialist Customer Care

Operation Associate/AML/KYC

Operations Executive - Customer success

Business Associate to MD

Product Manager - PPI

Associate Managing Consultant, Advisors & Consulting Services, Marketing

Associate Business Analyst

Sales Representative

Senior Manager-Risk Management-Fraud Prevention & Detection

Senior Executive-Back-End/Voice/Customer Service -Fraud Investigation

P2 Associate Manager - Sales

Business Development Executive (BDE)

Team Lead - BBPS & Aggregator Reconciliation

P4 Key Account Manager - Sales

Assistant Manager Treasury

Data Scientist - Credit Risk 1

Financial Accountant

P5 Senior Lead - Legal

Business Development Associate

P4 Lead - Legal

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