Hebbal Bengaluru Karnataka Functional analyst Jobs – 2409 Open Jobs Today

L2 Technical Support Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
Functional Analyst - SAP MM
Airbus India Private Limited —Bengaluru, Karnataka
- Email
- Bachelor's degree
- Agile
- Communication skills
13d
Analyst | D365 F&O - Functional SCM | Bengaluru | Emerging ERP Solutions
Deloitte —Bengaluru, Karnataka
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Lead BA Techno functional analyst - Broadcast
Société Générale —Bengaluru, Karnataka
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data analyst
flosek —Kengeri, Bengaluru, Karnataka
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- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
1d
SOC L1 Analyst
Verint Systems Inc. —Bengaluru, Karnataka
- Weekend availability
- Computer Science
- Bachelor's degree
- Leadership
- Flexible schedule
PMO Analyst
Cushman & Wakefield —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Communication skills
Quick apply
1d
HR Service Delivery Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
2d
Returnship - SME-Configuration HC
Cognizant —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Health insurance
- Work from home
9d
SPE-Claims HC
Cognizant —Bengaluru, Karnataka
- Full-time
- Remote
- Nursing
- B.Sc
- Analysis skills
- Health insurance
- Work from home
Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
IAM Analyst L1/L2 - Tieto tech Consulting (m/f/d)
Tietoevry —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Access
- Azure
- Computer Science
Data Analyst
ServiceChannel —Bengaluru, Karnataka
- Remote
- Machine learning
- Communication skills
- Analytics
- Health insurance
- Life insurance
1d
Business Analyst
Companystore.io —Domlur, Bengaluru, Karnataka
- ₹3,00,000 - ₹4,00,000 a year
- Bachelor's degree
- APIs
- Agile
Quick apply
Lead Implementation Analyst
PYXIDIA TECHLAB LLP —Bangalore City, Bengaluru, Karnataka
- Up to ₹40,00,000 a year
- Full-time
- Bachelor's degree
- EMR systems
- In-person
Quick apply
Analyst | Anaplan | Bengaluru | Finance Transformation | Business Finance
Deloitte —Bengaluru, Karnataka
- Analysis skills
- Bachelor's degree
- Agile
11d
FP&A Analyst
Lam Research —Bengaluru, Karnataka
- Remote
- ERP systems
- Finance
- Master's degree
7d
IS Functional Analyst
ABB Business Services Sp. z o.o. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Salesforce
- English
- Project management
Quick apply
1d
Analyst | FT: Strategy & Ops | Bengaluru | Finance Transformation | Finance Strategy
Deloitte —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Office
- Finance
Project Manager I - Business Analyst
UST —Bengaluru, Karnataka
- Azure
- Computer Science
- PMP
Quick apply
13d

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L2 Technical Support Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Qualifications

Jira
BCS
Microsoft Excel
Computer Science
Slack
Technical support
Microsoft Office
Bachelor's degree
Zendesk
Confluence
REST
Computer Information Systems
SharePoint
APIs
Customer support
Application support
SaaS
Requirements gathering
Communication skills
Information Technology

Full job description

Job Summary

We are looking for an experienced L2 Technical Support Analyst to provide advanced technical and application support for enterprise SaaS products. The ideal candidate should have 2+ years of experience in Technical Support, Application Support, Product Support, SaaS Support, or Implementation Support, along with strong troubleshooting abilities, excellent communication skills, and hands-on experience managing support tickets in a fast-paced environment.

This role involves investigating and resolving complex technical issues, performing root cause analysis, collaborating with cross-functional teams, documenting solutions, and ensuring timely resolution while maintaining high customer satisfaction and SLA compliance.

Key Responsibilities

Receive, triage, and manage technical support tickets through Zendesk for enterprise products, including APIs, EasyPay, FSM, Data Direct, and related platform services.
Monitor assigned support queues, prioritize inbound requests, and provide timely updates to customers and internal stakeholders.
Troubleshoot customer-reported issues using product documentation, API documentation, system logs, support history, and internal knowledge resources.
Perform initial investigation and root cause analysis to determine whether issues are customer-side, configuration-related, product-related, integration-related, or require escalation.
Communicate directly with customers via email and virtual meetings to clarify issues, provide status updates, explain next steps, and guide them toward resolution.
Advise customers and internal teams on product updates, known issues, configuration changes, process improvements, and recommended troubleshooting steps.
Collaborate with Support, Professional Services, Customer Success, Product, Engineering, and Management teams to resolve complex or recurring issues.
Escalate product defects, recurring issues, and system failures to Engineering or Product teams with complete documentation, supporting evidence, business impact, and reproduction steps.
Build, maintain, and improve internal knowledge articles, troubleshooting guides, support playbooks, and process documentation.
Identify trends and recurring issues across APIs, EasyPay, FSM, Data Direct, and other supported products to recommend process improvements.
Document issue details, customer communications, root cause analysis, resolution steps, and escalation history within Zendesk, Jira, Confluence, and related systems.
Meet SLA response and resolution targets while managing multiple support cases simultaneously.
Recommend preventive actions, automation opportunities, documentation improvements, and operational enhancements to reduce repeat incidents.

Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, or a related field.
Minimum 2+ years of experience in Customer-Facing Technical Support, L2 Technical Support, SaaS Support, Application Support, Implementation Support, or Product Support.
Strong functional understanding of SaaS products, API documentation, technical troubleshooting workflows, customer support operations, and escalation management.
Experience using Zendesk or similar ticketing platforms to manage support tickets, SLAs, and customer communications.
Ability to troubleshoot API CRUD operations, payment workflows, FSM activities, reporting, data delivery, user access, configurations, file processing, and system behavior.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Experience conducting customer meetings, gathering requirements, explaining technical findings, and driving issues toward resolution.
Strong documentation skills with experience creating knowledge base articles, troubleshooting guides, escalation summaries, and technical documentation.
Analytical mindset with the ability to identify recurring issues, trends, and process improvement opportunities.
Ability to prioritize and manage multiple support cases in a fast-paced environment.
Strong collaboration skills with cross-functional teams including Support, Professional Services, Product, Engineering, Customer Success, and Management.

Preferred Technical Skills

Zendesk
Jira
Confluence
Slack
Microsoft Teams
Microsoft Office Suite
SharePoint
Microsoft Excel
Support Monitoring Tools
Product Documentation & Internal Knowledge Bases
APIs and REST-based Integrations

What We Offer

Competitive salary of ₹8 LPA – ₹10 LPA.
Opportunity to work with enterprise SaaS applications and global customers.
Exposure to modern support technologies and API-driven platforms.
Professional learning and career growth opportunities.
Collaborative, technology-focused, and supportive work environment.

Job Type: Full-time
Location: Bengaluru, Karnataka
Experience: 2+ Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

functional analyst jobs in hebbal bengaluru karnataka

L2 Technical Support Analyst

Functional Analyst - SAP MM

Analyst | D365 F&O - Functional SCM | Bengaluru | Emerging ERP Solutions

Lead BA Techno functional analyst - Broadcast

data analyst

SOC L1 Analyst

PMO Analyst

HR Service Delivery Analyst

Returnship - SME-Configuration HC

SPE-Claims HC

Customer Service Analyst

IAM Analyst L1/L2 - Tieto tech Consulting (m/f/d)

Data Analyst

Business Analyst

Lead Implementation Analyst

Analyst | Anaplan | Bengaluru | Finance Transformation | Business Finance

FP&A Analyst

IS Functional Analyst

Analyst | FT: Strategy & Ops | Bengaluru | Finance Transformation | Finance Strategy

Project Manager I - Business Analyst

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