Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
- Azure
- AWS
- Leadership
8d
Deputy Director - Global Procurement
PepsiCo —Hyderabad, Telangana
- Remote
- Computer skills
- Leadership
4d
Director Operations
MostEdge —Hyderabad, Telangana
- Full-time
- POS
- In-person
- Health insurance
- Paid time off
Quick apply
Deputy Director - GCC Commercial Transformation
PepsiCo —Hyderabad, Telangana
- Remote
- English
- Project management
- Agile
Executive Assistant to Managing Director
Central Books (CBS HUB Private Limited) —Hyderabad, Telangana
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Computer skills
- Cell phone reimbursement
Quick apply
General Manager India (GM)
Limagrain —Hyderabad, Telangana
- Management
- Master's degree
- Recruiting
Director - India Transitions & Program Management
SEI Investments —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Health insurance
- Paid time off
4d
India Studio Operations and AI Delivery Managing Director
Crowe Capability Center - India —Hyderabad, Telangana
- Full-time
- Azure
- System design
- Bachelor's degree
Quick apply
Manager of IT Engineering – Global Workforce Management Leader (Director )
TJX Companies —Hyderabad, Telangana
- Full-time
- Remote
- Azure
- Management
- Computer Science
Associate Director of Events
NOVOTEL —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Business Administration
- Budgeting
Quick apply
Executive Assistant to Managing Director
Cyber Mindsets —Hyderabad, Telangana
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Presentation skills
- Health insurance
- Paid time off
Quick apply
Business Unit Head/GM/Director – Hiring & Staffing Services Business Unit
Tech Era IT Consulting —Hyderabad, Telangana
- Email
- Management
- Master's degree
- Bachelor's degree
Sr. Director, Service Desk Leader
Unisys —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- Agile
3d
Senior Services Support Associate, Executive Coordinator, Hyderabad
Deloitte —Hyderabad, Telangana
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Director Global Development Solutions
Regeneron —Hyderabad, Telangana
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Paid time off
9d
Senior Administrative Coordinator
Regeneron —Hyderabad, Telangana
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Health insurance
- Paid time off
9d
Director — School Partnerships & Growth
Vedanshi Cinematix Private Limited —Hyderabad, Telangana
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Leadership
- Flexible schedule
Quick apply
Associate Director - RCM Operations
Optum —Hyderabad, Telangana
- Full-time
- Master's degree
- Bachelor's degree
- AI
- Health insurance
Executive Director Business Operations
Trimont Services India Pvt Ltd —Hyderabad, Telangana
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
PR Head APAC Region
AquaTech Foundation Ltd Inc —Hyderabad, Telangana
- ₹7,00,829.39 - ₹19,93,540.60 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply

I want to receive the latest job alerts for director of operations in hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of operations jobs near hyderabad telangana

Executive Assistant jobs in Hyderabad, Telangana

Service Desk Team Leader jobs in Hyderabad, Telangana

Head Of Operations jobs in Hyderabad, Telangana

Director Of Events jobs in Hyderabad, Telangana

Regional Head jobs in Hyderabad, Telangana

Director Of Operations jobs in Hyderabad, Telangana

Director Of Program Management jobs in Hyderabad, Telangana

General Manager jobs in Delhi, Delhi

IT Engineer jobs in Hyderabad, Telangana

Executive Assistant jobs in Tambaram, Chennai, Tamil Nadu

Executive Assistant jobs in Dwarka, Delhi, Delhi

E Commerce Executive jobs in Mumbai, Maharashtra

Lab Assistant jobs in Engineering College , Chennai, Tamil Nadu

Mathematics, Assistant Professor jobs in Delhi, Delhi

Assistant Professor jobs in Hyderabad, Telangana

Executive Assistant jobs in Thane District, Maharashtra

Executive Assistant jobs in Kirti Nagar, Delhi, Delhi

Help Desk jobs in Bengaluru, Karnataka

Service Desk Team Leader jobs in Chennai, Tamil Nadu

Bar Service jobs in Kochi, Kerala

Director, Head of Service Operations

Cubic Corporation -
Hyderabad, Telangana

Apply Now

Job details

Full-time
8 days ago

Qualifications

Data centre experience
Azure
Incident management
PCI
AWS
Splunk
Solarwinds
ServiceNow
ISO 27001
Problem management
Leadership

Full job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Role Overview

We are seeking a highly experienced and operationally rigorous Head of Service Operations to lead our global 24x7 service delivery function supporting mission-critical transit systems for over 40 major transit agencies worldwide. This is a product IT operations leadership role responsible for the reliability, performance, and continuous improvement of customer-facing platforms. The role operates in a zero-tolerance, high-availability environment where outages directly impact paying customers and public infrastructure.

The role is based in India and reports to the VP, Technology & Service Operations.

Scope & Scale

~40 global transit agency customers
Team size: ~100 FTE scaling to ~200
24x7 global operations (Americas, EMEA, APAC)
Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
4–5 Shift Managers managing rotations

Core Responsibilities

Global Service Operations Leadership: Lead the delivery of global 24x7 service operations across all customer environments, ensuring consistent, high-quality support for mission-critical transit platforms. Drive alignment across Service Desk, NOC, SOC, and Tier 2 teams, establishing clear accountability, operational discipline, and a strong global operating cadence.
Product IT Operations Excellence: Embed a product-centric operations mindset, where uptime, responsiveness, and customer impact are paramount. Ensure teams operate with urgency and ownership appropriate for live, revenue-generating systems supporting public transit services.
Major Incident & Reliability Management: Lead the management of P1 and P2 incidents with rapid response, clear escalation, and coordinated resolution. Drive effective post-incident reviews focused on root cause elimination and continuous improvement of service reliability.
SRE & Preventative Operations: Advance reliability practices by integrating SRE principles into service operations, including proactive monitoring, predictive alerting, and structured preventative maintenance to reduce incident frequency and improve system stability.
ITSM Governance: Ensure consistent execution of ITIL-aligned processes across Incident, Problem, and Change Management using ServiceNow, balancing operational rigor with the agility required in high-availability environments.
Performance & SLA Delivery: Drive delivery against customer KPIs and internal SLAs, ensuring transparency, accountability, and proactive management of performance risks across global operations.
Tooling Evolution: Enhance operational tooling and observability capabilities across ServiceNow, SolarWinds, Dynatrace, and Splunk, enabling improved visibility, faster detection, and more effective incident response.
Hybrid Infrastructure Operations: Oversee service operations across a hybrid environment spanning legacy data centers, Azure, and AWS, ensuring consistent performance and reliability across all platforms and regions.
Compliance Alignment: Support adherence to PCI DSS, ISO 27001, and SOC requirements, ensuring operational processes are aligned with security and regulatory standards.
Operational Transformation: Drive the evolution of the service operations function toward a world-class, globally consistent model, improving operational maturity, standardization, and overall service performance.

Key Performance Indicators (KPIs)

SLA Compliance (Response & Resolution): Measures adherence to agreed response and resolution times for incidents and service requests.
Service Availability & Uptime: Tracks the percentage of time customer-facing systems are fully operational and available.
Mean Time to Detect (MTTD) / Mean Time to Resolve (MTTR): Measures how quickly issues are identified and restored to normal service.
P1/P2 Incident Frequency & Recurrence: Tracks the volume of critical incidents and the effectiveness of preventing repeat occurrences.
Problem Management Effectiveness: Measures the ability to identify root causes and implement permanent fixes to eliminate recurring issues.
Change Success Rate: Tracks the percentage of changes implemented without causing incidents or service disruption.
Preventative Maintenance Effectiveness: Measures how well proactive maintenance activities reduce incidents and improve system stability.
Customer Satisfaction (CSAT): Reflects customer perception of service quality, responsiveness, and overall reliability.
Compliance & Audit Adherence: Measures alignment with regulatory and security standards such as PCI DSS, ISO 27001, and SOC.

Candidate Profile

ITSM & Service Management: Strong ITIL-based service operations expertise
SRE & Reliability Engineering: Experience driving proactive reliability practices
24x7 Global Operations Leadership: Proven leadership of follow-the-sun operations
Major Incident Management: Expertise in high-severity incident command
Problem Management: Strong root cause analysis and resolution focus
Performance & SLA Management: Track record delivering against KPIs and SLAs
Observability & Monitoring: Deep understanding of monitoring and alerting frameworks
Hybrid Infrastructure Operations: Experience across cloud and data center environments
Compliance & Security Alignment: Familiarity with regulated, audit-driven environments
Operational Transformation: Demonstrated ability to scale and mature operations
Team Leadership & Development: Builds and leads high-performing global teams
Customer-Centric Service Delivery: Strong focus on customer impact and outcomes

‎

Worker Type:

Employee

‎

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

Apply Now

Refine Your Search

director of operations jobs in hyderabad telangana

Director, Head of Service Operations

Deputy Director - Global Procurement

Director Operations

Deputy Director - GCC Commercial Transformation

Executive Assistant to Managing Director

General Manager India (GM)

Director - India Transitions & Program Management

India Studio Operations and AI Delivery Managing Director

Manager of IT Engineering – Global Workforce Management Leader (Director )

Associate Director of Events

Executive Assistant to Managing Director

Business Unit Head/GM/Director – Hiring & Staffing Services Business Unit

Sr. Director, Service Desk Leader

Senior Services Support Associate, Executive Coordinator, Hyderabad

Senior Director Global Development Solutions

Senior Administrative Coordinator

Director — School Partnerships & Growth

Associate Director - RCM Operations

Executive Director Business Operations

PR Head APAC Region

I want to receive the latest job alerts for director of operations in hyderabad telangana

Explore jobs in more locations

Business Unit:

Company Details:

Job Details:

Worker Type:

Jobseeker tools

Employer Tools

Browse

Stay Connected