Hyderabad Telangana Product based company it recruiter Jobs – 148 Open Jobs Today

Product Support Analyst
Infor —Hyderabad, Telangana
- Azure
- Oracle
- Software troubleshooting
QA Engineer, Associate
Infor —Hyderabad, Telangana
- Full-time
- Hybrid work
- ERP systems
- APIs
- AI
QA Engineer
Infor —Hyderabad, Telangana
- Computer Science
- Java
- Databases
Senior IT Operations Engineer
Careers at Tide —Hyderabad, Telangana
- Rotational shift
- Remote
- Microsoft Access
- IT
- Communication skills
- Health insurance
- Paid time off
Quick apply
M365 Enterprise Administrator
Align Technology —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Writing skills
Quick apply
IT Sales Hiring Lead
UMRUZ TECH SOLUTIONS —Hyderabad, Telangana
- ₹19,00,000 - ₹20,00,000 a year
- Full-time
- Business development
- Recruiting
- In-person
- Health insurance
- Life insurance
Quick apply
Quality Assurance Analyst
Infor —Hyderabad, Telangana
- Computer Science
- AWS
- Analysis skills
Quality Assurance Analyst, Associate
Infor —Hyderabad, Telangana
- Full-time
- Computer Science
- Java
- Master's degree
ML Engineer / Data Scientist
Infor —Hyderabad, Telangana
- Full-time
- Computer Science
- Research
- Master's degree
Cloud System Administrator
Infor —Hyderabad, Telangana
- Full-time
- Computer Science
- AWS
- Bachelor's degree
LN Product Support Analyst, Senior (Technical)
Infor —Hyderabad, Telangana
- Night shift
- Software troubleshooting
- Customer service
- ERP systems
Shared Service Analyst
Careers at Tide —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Oracle
- Finance
- Health insurance
- Paid time off
Quick apply
Principal Product Designer
Epicor —Hyderabad, Telangana
- Full-time
- Manufacturing
- AI
- Health insurance
USI | Audit | Regional Audit and Assurance Delivery, PSC Analyst
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Content Developer - Learning Management System
Coherent Corp. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Education
- Bachelor's degree
Quality Assurance Analyst, Senior
Infor —Hyderabad, Telangana
- Computer Science
- AWS
- Analysis skills
Software Engineer
Infor —Hyderabad, Telangana
- Full-time
- Computer Science
- Research
- Java
Web UI & UX
Wingherry Technologies —Hyderabad, Telangana
- Email
- Java
- SQL
- Bachelor's degree
Dev Project Manager
Infor —Hyderabad, Telangana
- PMP
- ERP systems
- AWS
Writer, Associate
Infor —Hyderabad, Telangana
- Full-time
- Project management
- Organisational skills
- AI

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Product Support Analyst

Infor -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Jira
Cloud infrastructure
Azure
Oracle
Software troubleshooting
Kubernetes
Relational databases
Enterprise Software
Salesforce
ERP systems
Microsoft SQL Server
Java
Databases
SQL
AWS
ITIL
ServiceNow
Workforce management
SaaS

Full job description

General information

Country

India

State

Telangana

City

Hyderabad

Job ID

48776

Department

Customer Support

Description & Requirements

Product Support Analyst plays a critical role in delivering world-class technical support for Infor's Workforce Management (WFM) application to enterprise clients. This role requires an individual who thrives in a fast-paced environment, excels in multi-tasking, and can prioritize effectively to meet both individual and team objectives.

As a Product Support Analyst, you will investigate and resolve complex software issues reported by customers, collaborating closely with R&D and Services teams to deliver timely and impactful solutions. This position offers an exciting opportunity to apply and develop your strong technical and problem-solving skills through extensive product training and hands-on coaching. Your contributions will ensure consistent and excellent service to Infor’s global client base, making a tangible impact on their business operations.

If you are passionate about customer success, thrive on solving challenging problems, and aspire to grow your career within a dynamic Product Support team, this role is for you.

Key Responsibilities:

Provide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability.
Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.
Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.
Document knowledge in the form of incident notes, technical articles, and operational procedures.
Prioritize and manage multiple open issues while delivering consistent updates to stakeholders.
Participate in customer calls and screen-sharing sessions to support complex issues.
Contribute to continuous improvement initiatives within the support organization.

Basic Qualifications:

Experience in application or technical support, preferably in a SaaS or ERP environment.
Problem solving experience; being able to dissect technical problems and translate findings to non-technical users.
Experience with SQL and relational databases (e.g., MS SQL Server, Oracle).
Experience with enterprise software in areas like HR Talent, Workforce Management, etc is a plus.
Experience thriving in a global team environment with minimal supervision.

Preferred Qualifications:

Experience with Infor Solutions: Proficiency in supporting Infor products (e.g., CloudSuite, M3, LN, Syteline, Workforce Management) is highly advantageous and demonstrates familiarity with enterprise solutions.
Familiarity with ITIL Processes and Support Tools: Hands-on experience with ITIL-compliant processes and ticketing systems, such as ServiceNow, Salesforce, or Jira.
Technical Expertise: Practical experience with Java for troubleshooting and resolving technical issues.
Cloud Infrastructure Knowledge: Exposure to cloud-based infrastructure and tools such as AWS, Azure, and Kubernetes, with an understanding of deploying and managing applications in cloud environments.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.

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Refine Your Search

product based company it recruiter jobs in hyderabad telangana

Product Support Analyst

QA Engineer, Associate

QA Engineer

Senior IT Operations Engineer

M365 Enterprise Administrator

IT Sales Hiring Lead

Quality Assurance Analyst

Quality Assurance Analyst, Associate

ML Engineer / Data Scientist

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LN Product Support Analyst, Senior (Technical)

Shared Service Analyst

Principal Product Designer

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Quality Assurance Analyst, Senior

Software Engineer

Web UI & UX

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