Hyderabad Telangana Technical support associate Jobs – 711 Open Jobs Today

Technical Support Associate
W Beyond —Hyderabad, Telangana
- ₹1,00,000 - ₹4,00,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Quick apply
Technical Associate - Service Desk 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- English
- Bachelor's degree
Quick apply
GTLO - Reporting Analyst - Associate
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Intela Support - Associate Services Specialist I - Hyderabad
Deloitte —Hyderabad, Telangana
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
7d
Administrator - Network LAN/WAN
HCLTech —Hyderabad, Telangana
- Communication skills
1d
Associate Lead – ELV (Execution)
PAARKConsultant —Malkajgiri, Hyderabad, Telangana
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Bachelor's degree
- Team management
- In-person
- Health insurance
- Paid time off
Quick apply
6d
Technical Associate - Application Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Microsoft Access
- Oracle
- Computer Science
Quick apply
7d
Associate, Release and Deployment Support , Site Reliability Engineering
DBS Bank —Hyderabad, Telangana
- Full-time
- Microsoft Access
- Oracle
- DevOps
11d
Associate Software / Quality Engineer
Amgen —Hyderabad, Telangana
- Computer science
- Azure
- Software troubleshooting
Associate-Salesforce Local Admin- Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Excel
- Salesforce
- Microsoft Office
Product Management Support Associate
IntouchCX —Hyderabad, Telangana
- Email
- Windows
- SQL
- Bachelor's degree
Associate Support Engineer - Salesforce
Mattel —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- Salesforce
Technical Specialist-Cloud & Infra Engg
BirlaSoft —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Associate- Web digital platforms-Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Computer science
- Microsoft Excel
- English
Associate Software Engineer
Amgen —Hyderabad, Telangana
- Azure
- Computer Science
- Software troubleshooting
6d
Associate Data Scientist
TriNet —Hyderabad, Telangana
- Computer science
- Master's degree
- Bachelor's degree
- Health insurance
CXQO Associate, CXQO
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Weekend availability
- English
- Microsoft Office
- AWS
- Flexible schedule
Associate Manager - Data Science
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
14d

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Technical Support Associate

W Beyond
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹1,00,000 - ₹4,00,000 a year

Qualifications

Knowledge management
Operating systems
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
B.Sc
B.Com
Windows
Technical support
Microsoft Office
Analysis skills
Science
Bachelor's degree
Computer hardware
Mentoring
Customer support
Business requirements
Diploma
Communication skills
Help desk

Full job description

Job Summary

We are seeking a customer-focused Technology Support Associate to provide first-level technical support for end users through voice and non-voice channels, including phone, email, chat, self-service tickets, and voicemail. The role involves troubleshooting hardware and software issues, documenting incidents, ensuring timely resolution or escalation, and delivering an exceptional customer experience while meeting defined service levels and quality standards.

Key Responsibilities

Provide timely and effective resolution for customer queries received through phone, email, chat, self-service tickets, and voicemail.
Analyze, troubleshoot, and resolve incidents and service requests related to computer hardware, software, operating systems, and network connectivity.
Accurately document all incidents, requests, and resolutions in the CRM/ticketing system.
Escalate unresolved issues to appropriate support teams while ensuring proper follow-up.
Stay updated on ongoing outages, planned maintenance, environment changes, and service communications.
Meet and maintain key performance indicators (KPIs) such as:
Customer Satisfaction (CSAT)
Contact Quality
First Call Resolution (FCR)
Schedule Adherence
Participate in individual and team coaching sessions and adhere to contact quality standards.
Identify knowledge gaps and contribute to knowledge management by creating or updating knowledge base articles.
Deliver a positive customer experience by understanding customer issues and maintaining a professional, solution-oriented approach.
Demonstrate self-motivation and commitment to delivering excellent customer service.
Work flexible shifts in a 24x7 support environment.
Maintain regular attendance and minimize unplanned absences to support business continuity.
Adhere to the organization's Code of Ethics, Vision, Mission, and Core Values.
Effectively support users across multiple regions, including Americas, EMEA, and APAC.
Mentor and support new team members as required.

Team Overview

The Technology Support team serves as the first point of contact for member firms experiencing technology-related issues involving hardware, software, applications, and IT services. Support is delivered through phone, chat, web forms, and email. The team operates in a collaborative environment that encourages continuous learning, innovation, quality service, and professional growth.

QualificationsEducation

B.Sc.
B.Com.
BCA
B.Tech (Computer Science or Electronics background)
Diploma or other non-engineering graduate qualifications

Experience

0–2 years of experience in Technical Support, IT Help Desk, Service Desk, or Customer Support.

Required Skills

Excellent written, verbal, and listening communication skills.
Strong analytical and problem-solving abilities.
Ability to quickly understand and communicate complex technical concepts.
Good customer service and interpersonal skills.
Working knowledge of Microsoft Office (2010/2013), including Outlook.
Basic understanding of computer hardware and software.
Knowledge of Windows 10 and macOS operating systems.
Basic understanding of networking and internet technologies.
Ability to work in a fast-paced, customer-focused, 24x7 support environment.
Willingness to learn new technologies and adapt to changing business requirements.

Preferred Competencies

Customer-centric approach with strong ownership and accountability.
Ability to multitask and prioritize effectively.
Team player with mentoring and collaboration skills.
Adaptability to work with global teams across different time zones and cultures.
Strong attention to detail and commitment to quality.

Pay: ₹100,000.00 - ₹400,000.00 per year

Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad District)

Quick apply

Refine Your Search

technical support associate jobs in hyderabad telangana

Technical Support Associate

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