India Client relations specialist Jobs – 760 Open Jobs Today

Senior Specialist, Customer Relations (B2C)
Rosotravel —Remote
- Weekend availability
- Remote
- CRM software
- Customer service
- English
- Paid time off
- Work from home
Quick apply
Employee Relations Specialist
Jabil Circuit —Ranjangaon, Maharashtra
- Full-time
- Windows
- Bachelor's degree
- Computer networking
Client Relations Specialist
Cengrs Geotechnica Pvt Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹25,000 a month
- Full-time
- Marketing
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- Microsoft Office
Quick apply
7d
Pr Specialist (2-8 Years)
Sunshine Manpower Solution And Services —Delhi
- ₹6,00,000 - ₹7,00,000 a year
- Research
- Microsoft Office
- Presentation skills
VP - Client Risk Review Team
Standard Chartered —Bengaluru, Karnataka
- Finance
- Master's degree
- Analysis skills
- Health insurance
- Paid sick time
Specialist Manager, Technical Project and Program Management
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Azure
- Management
7d
Student visa cum immigration counsellor
Rio International —Vesu, Surat, Gujarat
- ₹35,000.00 - ₹45,404.54 a month
- Full-time
- Spanish
- Microsoft Outlook
- English
Quick apply
Client Financial Mgmt Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Master's degree
- GAAP
Business Relations Manager
Emriom Fze —Bhopal, Madhya Pradesh
- Full-time
- Microsoft Powerpoint
- CRM software
- Hospitality
Quick apply
9d
Event Specialist
Premier Group —Nagpur, Maharashtra
- ₹12,000 - ₹35,000 a month
- Full-time
- Hospitality
- Customer service
- English
- Paid time off
- Food provided
Quick apply
Sr CDA (Data Acquisition Specialist-Non-CRF)
Syneos - Clinical and Corporate - Prod —Remote
- Full-time
- Remote
- Microsoft Word
- Oracle
- B.Sc
6d
Internal Communications Specialist
Paychex —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
Media Investment - Sr Analyst
Annalect, Omnicom Media Group India Private Limited. —Coimbatore, Tamil Nadu
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Vice President, Investor Relations Product Specialist
Ares Management —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
ESG Ratings Analyst
Institutional Shareholder Services —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Business Solutions GCC
WSP —Bengaluru, Karnataka
- Hybrid work
- Agile
- Leadership
- Communication skills
Specialist - Regulatory Affairs - Strategy 4A
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Sr. Specialist - HRO - Employee Lifecycle Management 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
People Services Manager-India
Arcadis —Bengaluru, Karnataka
- Oracle
- Customer service
- English
Services Specialist-FPnA+Reporting -Operations-Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook

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Senior Specialist, Customer Relations (B2C)

Rosotravel -
Remote

Quick apply

Job details

Full-time

Benefits

Paid time off
Work from home

Qualifications

CRM software
Customer service
English
E-Commerce
Project management
Quality control
Mentoring
Direct sales
Communication skills
Analytics

Full job description

Rosotravel – We create outstanding memories!

Can you maintain a 97% customer satisfaction rate across 100+ cities worldwide?

Honestly, it’s tough because you can’t predict everything in travel. A local driver gets stuck in traffic, sudden roadworks block the meeting point and guests can't find their guide – it happens. We don't need someone who panics or waits for permission to act. We need someone who just stays calm, makes a quick decision, and fixes the issue on the spot.

About us:

Since 2017, we have been creating outstanding memories for travelers worldwide. Our footprint spans Europe, the Americas, Asia, Australia, and Africa, with a strong network of local partners. Having welcomed over 400,000 clients, we know that success lies in the details. We operate 100% remotely, valuing expertise over presence.

Role Overview:

As our Senior Specialist, Customer Relations, you won't just be following a manual – you’ll be helping us write it. You will take real ownership of the entire guest journey across 100+ cities worldwide, ensuring everything runs beautifully from the moment a tour is booked until the traveler goes home with great memories.

Your Responsibilities:

Crisis Management: Independently handling the emergency support line and making autonomous, high-stakes decisions to safeguard customer experience.
CSAT Metrics: Actively monitoring customer satisfaction metrics and executing swift post-sales interventions to proactively prevent negative feedback.
Negotiations & Mediation: Directly resolving complex customer disputes and negotiating alternative solutions or compromises to ensure service delivery.
Vendor Relationship Management: Overseeing relations with key vendors and negotiating operational improvements, better availability, or exclusivity terms.
SOPs & Playbooks: Independently drafting, updating, and implementing standard operating procedures (SOPs) and tactical playbooks for Customer Service and claims.
Training & Onboarding: Co-designing onboarding frameworks and professional career pathways while training Junior staff on core operational standards and soft skills.
Analytics & Reporting & Optimization: Analyzing performance trends (CSAT and other CX metrics, claims, sales), delivering comprehensive data reports, and implementing actions to improve efficiency and service quality.
Project Management: Designing and managing internal projects from concept to execution, ensuring cross-functional alignment on product and pricing changes, coordinating shift workflows, distributing tasks to Junior team members, and maintaining strict quality control across all deliverables.

Required Skills and Experience:

At least 5 years of experience in B2C customer service operations – back-office and process-driven roles.
Experience working within companies and with clients across Europe and/or North America.
Experience working with external partners or vendors: Ability to coordinate with third-party suppliers, manage operational relationships, and negotiate practical solutions to ensure smooth service delivery.
Exceptional independence and priority management: Proven ability to manage your own workload, make quick, high-stakes decisions autonomously, and take full ownership of tasks.
Experience working with customer service KPIs and performance metrics (e.g. CSAT, claims, sales): Ability to monitor results, identify trends, and proactively implement improvements based on data.
Analytical thinking & problem-solving: Experience to move from identifying process bottlenecks or data trends to implementing end-to-end solutions/improvements.
Fluency in English (C1 level) in both spoken and written communication (essential for international client and partner relations).
Digital Toolbelt: Practical knowledge of Google Workspace and project management tools (e.g., ClickUp).
Excellent communication and mentoring skills: Ability to share knowledge, train others, or create onboarding materials.
Resilience and composure: Ability to work efficiently under time pressure and handle crisis situations smoothly.

Nice to have:

Experience in e-commerce (across both services and retail), with direct exposure to B2C customer operations.
Experience in the travel and tourism industry, with a solid understanding of customer needs, booking processes, and day-to-day operations within the sector.
Hands-on experience with CRM systems (e.g., Zoho).

Availability and tools:

Fast and stable internet connection and reliable equipment for remote work.
Availability to work shifts between 8:00 AM– 4:00 PM and 10:00 AM–6:00 PM CET/CEST, including two weekends per month and public holidays.
Own mobile phone with a SIM card; costs will be reimbursed with the first monthly salary payment.

We offer:

Remote work,
Yearly performance-based bonus,
Paid time off (20 vacation days per calendar year),
Professional development in a rapidly growing company.

Recruitment process:

Meeting with HR
Live Recruitment Assignment
Meeting with the Manager

Benefits:

Work from home

Application Question(s):

What are your salary expectations (INR/month)?
Do you have experience working within companies and with clients across Europe and/or North America? State the workplace!

Experience:

travel: 1 year (Preferred)
Customer service (B2C): 5 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

client relations specialist jobs in india

Senior Specialist, Customer Relations (B2C)

Employee Relations Specialist

Client Relations Specialist

Pr Specialist (2-8 Years)

VP - Client Risk Review Team

Specialist Manager, Technical Project and Program Management

Student visa cum immigration counsellor

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Business Relations Manager

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Sr CDA (Data Acquisition Specialist-Non-CRF)

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Specialist - Regulatory Affairs - Strategy 4A

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Services Specialist-FPnA+Reporting -Operations-Hyderabad

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