Kamothe Navi Mumbai Maharashtra Supervisor Jobs – 1 Open Jobs Today

Team Leader (BPO)
Hirebot —Airoli, Navi Mumbai, Maharashtra
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Management
- Customer service
- English
- Health insurance
- Paid time off
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4h

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Front Desk Receptionist
Sunrise Multispeciality Hospital —Kamothe, Navi Mumbai, Maharashtra
Provide information regarding hospital services, departments, and procedures. Maintain confidentiality of patient and hospital information.
₹8,000 - ₹11,000 a month
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10d
Receptionist
ATITHI LEGENDS —Kamothe, Navi Mumbai, Maharashtra
Please submit your resume along with a brief note indicating your shift preference (*Daylight*, *Night Shift*, or *Flexible*) to our hiring team.
₹12,000 - ₹18,000 a month
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Team Leader (BPO)

Hirebot
Airoli, Navi Mumbai, Maharashtra

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Job details

Full-time
₹4,00,000 - ₹7,00,000 a year
4 hours ago

Benefits

Provident Fund
Health insurance
Paid time off
Life insurance
Paid sick time

Qualifications

Management
Customer service
English
Master's degree
Bachelor's degree
Team management
Hindi

Full job description

Job Title: Team Leader – International BPO (Voice / Non-Voice) Department: Operations Reports To: Assistant Manager / Operations Manager Shift: 24/7 Rotational Shifts (US/UK/AUS time zones) Job Summary We are looking for an experienced Team Leader (TL) to oversee and drive the daily performance of an International BPO team. You will be responsible for tracking operational key performance indicators (KPIs), delivering SLA commitments, coaching customer service agents, managing team attrition, and serving as the direct point of contact for client escalations. Key Responsibilities Operations & SLA Management: Monitor live queues, manage agent rosters, track daily shrinkage and adherence, and ensure the team meets core metrics: AHT, FCR, CSAT/NPS, SLA %, and Error Rates. Performance & Coaching: Conduct weekly 1-on-1 feedback sessions, side-by-side call/chat audits, monthly appraisals, and performance improvement plans (PIPs) for underperforming agents. Escalation Handling: Act as the first line of escalation for critical customer queries or client-level complaints, taking ownership of real-time resolution. People & Team Management: Maintain low team attrition and absenteeism rates, foster team engagement, onboard new hires, and conduct daily operational huddles. Client & Management Reporting: Prepare process dashboards, performance reports, and actionable root-cause analysis (RCA) to present during client and internal review meetings.

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Ability to commute/relocate:

Airoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Team management: 1 year (Preferred)

Work Location: In person

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Team Leader (BPO)

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