Kochi Kerala Bpo Jobs – 127 Open Jobs Today

Specialist – Quality Assurance(Telecall & Email)
BVS Global —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
Customer Support Executive
BVS Global —Kochi, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Customer service
- Master's degree
- Analysis skills
- Health insurance
Quick apply
1d
Customer Care Executive
ChavaraMatrimony.com —Kochi, Kerala
- ₹18,000 - ₹23,000 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
14d
Customer Support (International Voice - US Process)
PracticeSuite India Private Limited —Kochi, Kerala
- Up to ₹8,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Support Executive
Transight Systems Private Limited —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
- Health insurance
Quick apply
Customer Support Associate
Autumn rooms —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- In-person
Quick apply
Telecalling Sales and Customer Support
Court Click —Kochi, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- CRM software
- Sales
- English
Quick apply
11d
Customer Care Executive – Hindi
NSK Logistics —Kochi, Kerala
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
Quick apply
Customer Support Executive
Hound Mobility —Kochi, Kerala
- ₹12,000 - ₹20,000 a month
- Part-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Flexible schedule
Quick apply
9h
Customer Success Manager
SpiceApp —Kochi, Kerala
- ₹40,000 - ₹80,000 a month
- Full-time
- Hybrid work
- Hospitality
- Software troubleshooting
- English
Quick apply
Customer Support Associate - Voice
HireVibe Talent Solutions —Kochi, Kerala
- ₹2,75,000 - ₹3,50,000 a year
- Full-time
- Customer service
- English
- 12th Pass
- Commuter assistance
- Health insurance
Quick apply
8h
Assistant Manager - BPO
EXL Service —Kochi, Kerala
- ₹5,00,000 - ₹7,50,000 a year
- Overnight shift
- Microsoft Excel
- Management
- Finance
Quick apply
6h
Associate-Back Office-Customer Service
EXL Service —Kochi, Kerala
- Full-time
- Bachelor's degree
- Communication skills
Customer Care Officer
Stream Perfect Global Services —Kochi, Kerala
- Up to ₹50,000 a month
- Full-time
- English
- Microsoft Office
- Master's degree
- Commuter assistance
- Paid sick time
Quick apply
CLIENT & APPLICATION MANAGER (Customer Support Manager)
FDC Web Technologies Pvt Ltd —Kochi, Kerala
- ₹15,000 - ₹50,000 a month
- Full-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Health insurance
- Work from home
Quick apply
13d
Customer Support Executive
Primeiro Innovative Solutions Pvt Ltd —Kochi, Kerala
- ₹17,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
15h
Customer Support Analyst
PracticeSuite India Private Limited —Infopark-Kochi, Kochi, Kerala
- ₹2,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
Customer Support Executive (CSE)
TheX Techvent Private Ltd. —Kochi, Kerala
- From ₹15,000 a month
- Email
- English
- Finance
- Bachelor's degree
- Health insurance
Quick apply
Tele Caller / Outbound Voice Process
Scalex IT Solutions —Kochi, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
- Paid time off
- Paid sick time
Quick apply
12h
BPO/DOMESTIC CALL CENTRE (VOICE INBOUND & OUTBOUND...
Aabasoft —Kochi, Kerala
- Rotational shift
- Communication skills

I want to receive the latest job alerts for bpo in kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bpo jobs near kochi kerala

Customer Service Representative jobs in Kochi, Kerala

Quality Assurance Analyst jobs in Kochi, Kerala

Customer Success Manager jobs in Kochi, Kerala

Customer Care Manager jobs in Kochi, Kerala

Sales Executive jobs in Kochi, Kerala

Customer Service Representative jobs in Remote

Customer Service Representative jobs in Pipili, Orissa

Startup, Customer Support jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Indore, Madhya Pradesh

Customer Service jobs in Bhopal, Madhya Pradesh

Blinkit , Customer Support jobs in Noida, Uttar Pradesh

Customer Care Specialist jobs in Malad, Mumbai, Maharashtra

Customer Care Specialist jobs in Chandigarh, Chandigarh

Flipkart, Customer Service Work From Home jobs in Pune, Maharashtra

Customer Care Specialist jobs in Gujarat

Customer Success Manager jobs in Ahmedabad, Gujarat

Ramkrishna Care Hospital, Raipur jobs in Raipur, Chhattisgarh

Customer Care Specialist jobs in Dankuni, Kolkata, West Bengal

Customer Service Work From Home jobs in Airoli, Navi Mumbai, Maharashtra

Quality Assurance Analyst jobs in Karad, Maharashtra

Specialist – Quality Assurance(Telecall & Email)

BVS Global -
Kochi, Kerala

Quick apply

Job details

Full-time
₹50,000 - ₹60,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Six Sigma Certification
Microsoft Excel
Customer service
English
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills

Full job description

Job Summary:

The incumbent is responsible for monitoring, evaluating and improving the quality of customer interactions across voice and

email channels. The role ensures adherence to company standards, client requirements, compliance guidelines, and

communication best practices while delivering an exceptional customer experience. The incumbent will work closely with

the Operations and Training teams to identify performance gaps, support capability-building initiatives and drive continuous

improvement through quality audits, coaching and feedback.

Responsibilities:

Call Quality Monitor

▪ Monitor and evaluate inbound and outbound customer calls using approved quality scorecards and evaluation

criteria.

▪ Ensure adherence to SOPs, approved scripts, compliance requirements and client guidelines.

▪ Identify recurring quality issues, process deviations, and performance gaps and recommend corrective actions.

▪ Conduct quality calibration sessions with the Operations and Training teams to ensure consistency and fairness in

quality evaluations.

E-mail Quality Monitoring

▪ Review emails to ensure accuracy, professionalism, grammar, tone, formatting, and completeness.

▪ Verify compliance with company communication standards, brand guidelines, and client-specific requirements.

▪ Ensure appropriate use of approved email templates and standard responses.

▪ Identify opportunities to enhance written communication and improve the overall customer experience.

▪ Monitor consistency and quality across all written customer communications.

Quality Audits

▪ Conduct regular quality audits based on the approved sampling methodology and audit schedule.

▪ Evaluate customer interactions using standardized quality scorecards and predefined quality parameters.

▪ Maintain accurate audit records, documentation, and supporting evidence.

▪ Publish audit findings and quality reports within agreed timelines.

▪ Ensure all quality assessments are objective, consistent, unbiased, and evidence-based.

Feedback & Coaching

▪ Provide timely, constructive, and actionable feedback to employees based on audit findings.

▪ Conduct one-on-one quality review sessions to discuss performance and improvement opportunities.

▪ Collaborate with Team Leaders and the Training team to develop performance improvement plans.

▪ Recommend coaching sessions, refresher training, and knowledge enhancement initiatives where required.

▪ Identify, recognize, and share best practices to promote service excellence across teams.

Reporting & Analysis

▪ Prepare and publish daily, weekly, and monthly quality reports, dashboards, and management summaries.

▪ Analyse quality trends, recurring issues, customer concerns, and root causes.

▪ Present quality insights, observations, and recommendations during operational review meetings.

▪ Track individual and team quality performance against defined Key Performance Indicators (KPIs).

▪ Recommend preventive and corrective actions to improve operational efficiency and service quality.

Continuous Improvement

▪ Identify opportunities for process improvement based on quality observations and operational trends.

▪ Participate in quality improvement initiatives, process reviews, and operational excellence projects.

▪ Support the implementation and monitoring of Corrective and Preventive Action (CAPA) plans.

▪ Work closely with the Operations and Training teams to enhance process compliance and employee capability.

▪ Contribute to the development, review, and continuous improvement of quality scorecards, SOPs and quality

standards

Qualifications:

▪ Bachelor's degree in any discipline (preferred).

Requirements:

▪ 2–5 years of experience in Quality Assurance, Quality Monitoring, or Customer Service in a BPO, shared services or

service operations environment.

▪ Experience in monitoring voice calls, emails, and written communication against defined quality standards.

▪ Strong understanding of quality frameworks, scorecards, KPIs and customer service standards.

▪ Excellent command of written and spoken English.

▪ Proficiency in Microsoft Excel, Word and PowerPoint for reporting and data analysis.

▪ Experience working with quality monitoring tools, CRM systems, or ticketing platforms is an advantage.

▪ Knowledge of root cause analysis (RCA), quality calibration sessions, and process audits is preferred.

▪ Familiarity with customer experience (CX) metrics such as CSAT, FCR, AHT and QA scores is an added advantage.

▪ Certification in Quality Management, Six Sigma or ISO standards is desirable but not mandatory.

Location: Kalamassery, Cochin

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

bpo jobs in kochi kerala

Specialist – Quality Assurance(Telecall & Email)

Customer Support Executive

Customer Care Executive

Customer Support (International Voice - US Process)

Customer Support Executive

Customer Support Associate

Telecalling Sales and Customer Support

Customer Care Executive – Hindi

Customer Support Executive

Customer Success Manager

Customer Support Associate - Voice

Assistant Manager - BPO

Associate-Back Office-Customer Service

Customer Care Officer

CLIENT & APPLICATION MANAGER (Customer Support Manager)

Customer Support Executive

Customer Support Analyst

Customer Support Executive (CSE)

Tele Caller / Outbound Voice Process

BPO/DOMESTIC CALL CENTRE (VOICE INBOUND & OUTBOUND...

I want to receive the latest job alerts for bpo in kochi kerala

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected