Kochi Kerala Full time Jobs – 7719 Open Jobs Today

Specialist – Quality Assurance(Telecall & Email)
BVS Global —Kochi, Kerala
- ₹50,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Quick apply
Warehouse
Global carreir counseltants llb —Kochi, Kerala
- ₹2,00,000 - ₹3,00,000 a month
- Full-time
- Heavy lifting
- Heavy equipment operation
- Forklift
- Health insurance
- Food provided
Quick apply
Receptionist
Icon arts & entertainment —Kochi, Kerala
- ₹25,000 - ₹28,000 a month
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Health insurance
- Paid time off
Quick apply
Operations Executive
tripuntold —Kochi, Kerala
- ₹15,000 a month
- Full-time
- Customer service
- English
- Communication skills
- Work from home
Quick apply
Admission Counselor
SMET EDU PVT LTD —Kochi, Kerala
- Up to ₹30,000 a month
- Full-time
- Nursing
- B.Sc
- English
- Paid time off
- Cell phone reimbursement
Quick apply
Creative Head (Required from Kerala)
Vieroots Wellness Solutions Pvt Ltd —Kochi, Kerala
- ₹80,000 - ₹1,00,000 a month
- Presentation skills
- Team management
- In-person
Quick apply
Receptionist/Administrator(Fresher)
YOU'RE HIRED —Kochi, Kerala
- ₹25,000 - ₹28,000 a month
- Full-time
- English
- Microsoft Office
- Administrative experience
- Paid time off
- Cell phone reimbursement
Quick apply
Store In-charge
FEROKE BOARDS LTD —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Inventory management
- Microsoft Office
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick apply
1d
Warehouse assistant manager
Sherin's Recruitments —Kaloor, Kochi, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- In-person
- Flexible schedule
Quick apply
10d
Visa Documentation Assistant
Europe Study Centre —Kochi, Kerala
- Up to ₹30,000 a month
- Full-time
- Customer service
- English
- Organisational skills
- Paid time off
- Cell phone reimbursement
Quick apply
Assistant Executive Engineer (AEE)
GO EC AUTOTECH PVT LTD —Kochi, Kerala
- ₹35,000 - ₹45,000 a month
- Full-time
- Project management
- Team management
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
14d
Personal secretary
Icon arts & entertainment —Kochi, Kerala
- ₹25,000 - ₹30,000 a month
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Health insurance
- Paid time off
Quick apply
Retail Showroom Manager(Fashion Store)
Garment Nation —Kochi, Kerala
- ₹30,000 - ₹35,000 a month
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Paid time off
- Flexible schedule
Quick apply
System Administrator
ABAD FISHERIES PVT LTD —Kochi, Kerala
- ₹28,000 - ₹33,000 a month
- Full-time
- Software troubleshooting
- Windows
- In-person
- Health insurance
Quick apply
Senior HR And Admin Manager
HelmApps Limited —Kakkanad West, Kochi, Kerala
- Up to ₹60,000 a month
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Office Administrator
Media Associates —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
Quick apply
Associate
EXL Service —Kochi, Kerala
- Full-time
- Bachelor's degree
- Accounting
- Accounting
warehouse excutive
SR Recruiters —Kochi, Kerala
- ₹15,000 - ₹20,000 a month
- Urgently hiring
- Data entry
- In-person
- Diploma
Quick apply
Student Counselor
Edroots International —Kochi, Kerala
- ₹22,000 - ₹35,000 a month
- Full-time
- Sales
- English
- Bachelor's degree
- Health insurance
Quick apply
4d
Office admin
Palal toyota —Vyttila, Kochi, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Paid sick time
Quick apply

I want to receive the latest job alerts for full time in kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

full time jobs near kochi kerala

Systems Administrator jobs in Kochi, Kerala

Admission Counselor jobs in Kochi, Kerala

Receptionist jobs in Kochi, Kerala

Office Administrator jobs in Vyttila, Kochi, Kerala

Quality Assurance Analyst jobs in Kochi, Kerala

Counselor jobs in Kochi, Kerala

Secretary jobs in Kochi, Kerala

Showroom Manager jobs in Kochi, Kerala

Operations Administrator jobs in Kochi, Kerala

Creative Head jobs in Kochi, Kerala

Warehouse Worker jobs in Whitefield, Bengaluru, Karnataka

Warehouse Worker jobs in Puzhal, Chennai, Tamil Nadu

Warehouse Executive, Logistics,stores jobs in Madurai, Tamil Nadu

Warehouse Worker jobs in Tiruvallur, Chennai, Tamil Nadu

Warehouse Worker jobs in Antop Hill, Mumbai, Maharashtra

Indivoy Regional Warehouse jobs in Kerala

Social Worker , Msw, Bsw, Ngo, Shahdol jobs in Madhya Pradesh

Computer Science Business Systems jobs in Tamil Nadu

School Administrator jobs in Kerala

Systems Administrator jobs in R. T. Nagar, Bengaluru, Karnataka

Specialist – Quality Assurance(Telecall & Email)

BVS Global -
Kochi, Kerala

Quick apply

Job details

Full-time
₹50,000 - ₹60,000 a month

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Six Sigma Certification
Microsoft Excel
Customer service
English
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills

Full job description

Job Summary:

The incumbent is responsible for monitoring, evaluating and improving the quality of customer interactions across voice and

email channels. The role ensures adherence to company standards, client requirements, compliance guidelines, and

communication best practices while delivering an exceptional customer experience. The incumbent will work closely with

the Operations and Training teams to identify performance gaps, support capability-building initiatives and drive continuous

improvement through quality audits, coaching and feedback.

Responsibilities:

Call Quality Monitor

▪ Monitor and evaluate inbound and outbound customer calls using approved quality scorecards and evaluation

criteria.

▪ Ensure adherence to SOPs, approved scripts, compliance requirements and client guidelines.

▪ Identify recurring quality issues, process deviations, and performance gaps and recommend corrective actions.

▪ Conduct quality calibration sessions with the Operations and Training teams to ensure consistency and fairness in

quality evaluations.

E-mail Quality Monitoring

▪ Review emails to ensure accuracy, professionalism, grammar, tone, formatting, and completeness.

▪ Verify compliance with company communication standards, brand guidelines, and client-specific requirements.

▪ Ensure appropriate use of approved email templates and standard responses.

▪ Identify opportunities to enhance written communication and improve the overall customer experience.

▪ Monitor consistency and quality across all written customer communications.

Quality Audits

▪ Conduct regular quality audits based on the approved sampling methodology and audit schedule.

▪ Evaluate customer interactions using standardized quality scorecards and predefined quality parameters.

▪ Maintain accurate audit records, documentation, and supporting evidence.

▪ Publish audit findings and quality reports within agreed timelines.

▪ Ensure all quality assessments are objective, consistent, unbiased, and evidence-based.

Feedback & Coaching

▪ Provide timely, constructive, and actionable feedback to employees based on audit findings.

▪ Conduct one-on-one quality review sessions to discuss performance and improvement opportunities.

▪ Collaborate with Team Leaders and the Training team to develop performance improvement plans.

▪ Recommend coaching sessions, refresher training, and knowledge enhancement initiatives where required.

▪ Identify, recognize, and share best practices to promote service excellence across teams.

Reporting & Analysis

▪ Prepare and publish daily, weekly, and monthly quality reports, dashboards, and management summaries.

▪ Analyse quality trends, recurring issues, customer concerns, and root causes.

▪ Present quality insights, observations, and recommendations during operational review meetings.

▪ Track individual and team quality performance against defined Key Performance Indicators (KPIs).

▪ Recommend preventive and corrective actions to improve operational efficiency and service quality.

Continuous Improvement

▪ Identify opportunities for process improvement based on quality observations and operational trends.

▪ Participate in quality improvement initiatives, process reviews, and operational excellence projects.

▪ Support the implementation and monitoring of Corrective and Preventive Action (CAPA) plans.

▪ Work closely with the Operations and Training teams to enhance process compliance and employee capability.

▪ Contribute to the development, review, and continuous improvement of quality scorecards, SOPs and quality

standards

Qualifications:

▪ Bachelor's degree in any discipline (preferred).

Requirements:

▪ 2–5 years of experience in Quality Assurance, Quality Monitoring, or Customer Service in a BPO, shared services or

service operations environment.

▪ Experience in monitoring voice calls, emails, and written communication against defined quality standards.

▪ Strong understanding of quality frameworks, scorecards, KPIs and customer service standards.

▪ Excellent command of written and spoken English.

▪ Proficiency in Microsoft Excel, Word and PowerPoint for reporting and data analysis.

▪ Experience working with quality monitoring tools, CRM systems, or ticketing platforms is an advantage.

▪ Knowledge of root cause analysis (RCA), quality calibration sessions, and process audits is preferred.

▪ Familiarity with customer experience (CX) metrics such as CSAT, FCR, AHT and QA scores is an added advantage.

▪ Certification in Quality Management, Six Sigma or ISO standards is desirable but not mandatory.

Location: Kalamassery, Cochin

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

full time jobs in kochi kerala

Specialist – Quality Assurance(Telecall & Email)

Warehouse

Receptionist

Operations Executive

Admission Counselor

Creative Head (Required from Kerala)

Receptionist/Administrator(Fresher)

Store In-charge

Warehouse assistant manager

Visa Documentation Assistant

Assistant Executive Engineer (AEE)

Personal secretary

Retail Showroom Manager(Fashion Store)

System Administrator

Senior HR And Admin Manager

Office Administrator

Associate

warehouse excutive

Student Counselor

Office admin

I want to receive the latest job alerts for full time in kochi kerala

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected