Miyapur Hyderabad Telangana Sr administrator (support & operations) Jobs – 128 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Hyderabad, Telangana
- Microsoft Excel
- Microsoft Access
- Azure
Sr Technical Lead (Support & Operations)
HCLTech —Hyderabad, Telangana
1d
Senior Administrator - Windows Azure IaaS, Terraform
HCLTech —Hyderabad, Telangana
- Azure
- Windows
- Communication skills
Analyst Windows Administrator and Engineer
Mattel —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
1d
Sr. Systems Administrator
Zeta Global —Hyderabad, Telangana
- Microsoft Word
- Microsoft Outlook
- Windows
Quick apply
Engineer (Support & Operations)
HCLTech —Hyderabad, Telangana
- Rotational shift
- SQL
- Linux
- Python
7d
Executive Manager - System Admin (Teamcenter)
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Access
- Azure
- Computer Science
Senior Manager - Finance & Accounts
The Shri Ram Academy —Hyderabad, Telangana
- ₹12,00,000 - ₹16,00,000 a year
- Full-time
- Finance
- In-person
- Health insurance
- Food provided
Quick apply
7d
Senior Salesforce Functional Consultant - Sales & Service Cloud
DATABEAT —Hyderabad, Telangana
- Computer Science
- Salesforce
- Bachelor's degree
Quick apply
11d
PKF Littlejohn - Compliance Administrator (Intermediate)
Talent Formula —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Workday Administrator
Pinnacle Reliability India, PLC —Hyderabad, Telangana
- Full-time
- Project management
- Bachelor's degree
- Business Administration
- Paid holidays
- Health insurance
Quick apply
Office Administrator
TVS Carjoz —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Administrator - Telepresence,Microsoft Intune
HCLTech —Hyderabad, Telangana
- Azure
- Software troubleshooting
- Windows
Senior Administrator - English, Arabic, Microsoft Windows
HCLTech —Hyderabad, Telangana
- Night shift
- Software troubleshooting
- English
- Windows
13d
Senior IAM Support Engineer
Ipeople Infosysteams LLC —Hyderabad, Telangana
- ₹40,00,000 - ₹45,00,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply
Sr Subject Matter Expert (Support&Ops)
HCLTech —Hyderabad, Telangana
- Oracle
- AWS
14d
Senior Director-Client services
Virtusa —Hyderabad, Telangana
- No travel
- Leadership
- Banking
Business Analyst (Salesforce)
Accellor —Hyderabad, Telangana
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Microsoft Office
- Health insurance
- Paid time off
Quick apply
Sr Administrator-Recon-GRS
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Finance
- Health insurance
2h
Senior Administrator - Iaas AWS, Terraform
HCLTech —Hyderabad, Telangana
- AWS
- Analysis skills
- Communication skills

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Sr Administrator (Support & Operations)

HCLTech -
Hyderabad, Telangana

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Job details

Qualifications

Microsoft Excel
Microsoft Access
Azure
SQL

Full job description

Hyderabad, Telangana
Job Summary
Conducts quality (soft skill & Language) review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.
Audits representatives' inbound and outbound phone calls and/or correspondence, observing tangibles and intangibles of customer experience.
Testing tickets and process compliant to policies and procedures
Participate in process reviews to inform the resolution of defects.
Coordinates with department Team Leaders and Managers to ensure appropriate number of audits is performed for each phone representative and to ensure representatives' availability during audit periods.
Take responsibility for providing and maintaining internal process metrics and tracking key deliverables
Evaluates and records the quality and performance during each call.
Summarizes findings and recommendations and forwards to supervisor to use in performance assessments and promotional decisions.
Provides feedback on uniform application of guidelines and procedures.
Provides critical data used to generate weekly or monthly reports on the performance of phone, chat or email representatives. Identifies adverse performance trends and patterns.
Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.
Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Participates in meetings and presentations or other designated special projects as assigned by department management. Maintains a comprehensive working knowledge of polices, procedure, and benefits across all product lines.
Develops job aides and other tools to assist representatives in improving overall quality of interactions.
Other duties as assigned by Management.
Key Responsibilities
Should possess skills to turn data into information, information into insight and insight into business decisions.
Should have knowledge to identify business trends utilizing real data to optimize statistical efficiency and quality.
Should be able to conduct full lifecycle analysis to include requirements, activities, and design.
Should have knowledge to develop analysis and reporting capabilities.
Experience in creating database on MS Excel, MS Access, SQL
Should have knowledge on MS Azure Cloud Data factory, Blob, or any other tool for storing large quantities of data.
Should know how to administer containers in MS Azure.
Should be able to deploy and schedule pipeline.
Experience in storing data, creating reports, analyzing reports, creating custom reporting pivots, charts and sharing findings with various departments, project stakeholders and management.
Identify, Analyze and Interpret trends or patterns in complex data sets.
Work with management to prioritize business and information needs.
Design Executive Reports for CXOs, EVPs and/or any other Executives
Design, create, alter, validate, and maintain Data Solutions, to meet business needs.
Compile analysis reports that are delivered to client and then follow-up on all results.
Determine and document project requirements for business processes and abide by those requirements for future projects’ reporting.
Interpreting data, analyzing results using statistical techniques and providing ongoing reports
Acquiring data from primary or secondary data sources and maintaining databases. Database may be any tool like MS Excel, MS Access, or Business Objects, etc.
Knowledge on MS Power Automate
Should be able to create automated workflows between apps and services to synchronize files, get notifications, collect data and more.
Should possess knowledge on building apps using MS Power Apps

Good to know how to write code to extend business app creation and customization using MS Power Apps

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Refine Your Search

sr administrator (support & operations) jobs in miyapur hyderabad telangana

Sr Administrator (Support & Operations)

Sr Technical Lead (Support & Operations)

Senior Administrator - Windows Azure IaaS, Terraform

Analyst Windows Administrator and Engineer

Sr. Systems Administrator

Engineer (Support & Operations)

Executive Manager - System Admin (Teamcenter)

Senior Manager - Finance & Accounts

Senior Salesforce Functional Consultant - Sales & Service Cloud

PKF Littlejohn - Compliance Administrator (Intermediate)

Senior Workday Administrator

Office Administrator

Senior Administrator - Telepresence,Microsoft Intune

Senior Administrator - English, Arabic, Microsoft Windows

Senior IAM Support Engineer

Sr Subject Matter Expert (Support&Ops)

Senior Director-Client services

Business Analyst (Salesforce)

Sr Administrator-Recon-GRS

Senior Administrator - Iaas AWS, Terraform

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