Palam Village Delhi Delhi Operations analyst Jobs – 1962 Open Jobs Today

Service Desk Analyst (Contract)
JAMY INTERACTIVE INC —Gurugram, Haryana
- ₹24,35,740.90 - ₹32,38,009.96 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- 12th Pass
- Work from home
Quick apply
BUSINESS ANALYST L3
Wipro Limited —Gurugram, Haryana
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Harjan Elevate Private Limited —Uttam Nagar, Delhi, Delhi
- Up to ₹1,80,000 a year
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Barclays —Gurugram, Haryana
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Data Operations Analyst, India Ops
Commure —Gurugram, Haryana
- Full-time
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Business Analyst - Solutions Engineering
Vyn —Delhi, Delhi
- Full-time
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- Computer Science
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- Bachelor's degree
Quick apply
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American Express —Gurugram, Haryana
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- Full-time
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- Bachelor's degree
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Accenture —Gurugram, Haryana
- Full-time
- Microsoft Office
- Finance
- Administrative experience
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Talanos Cyber Security —Delhi, Delhi
- ₹2,73,954.58 - ₹12,47,600.97 a year
- Full-time
- Analysis skills
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- Paid time off
- Work from home
Quick apply
Data Analyst - Founder's Office
FDM DIGITAL SOLUTIONS —Gurugram, Haryana
- Master's degree
- SQL
- Analysis skills
Quick apply
Delivery Operations Analyst
Accenture —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- ERP systems

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Service Desk Analyst (Contract)

JAMY INTERACTIVE INC
Gurugram, Haryana

Quick apply

Job details

Full-time
₹24,35,740.90 - ₹32,38,009.96 a year

Benefits

Work from home

Qualifications

English
Microsoft Office
12th Pass
ServiceNow
10th Pass

Full job description

Responsibilities:

Supporting the Service Delivery Manager, taking responsibility for the day-to-day operations of managing incidents and service request tickets raised by external customers as well as tickets raised by internal employees and systems from creation, through assignment to closure
Perform diagnostics of tickets and their status by client and other criteria
Assign tickets to support resources based on client, ticket type, ticket priority, assigned support resources
Provide customer-focused 1st line support as part of a team aiming to resolve as issues at first point of contact.
Provide ticket analysis, reporting and follow up based on Service Level Agreements (ticket response and resolution times)
Preparing Customer Reports in line with agreed formats;
Collation of internal KPI metrics in line with agreed formats
Support the Service Delivery Manager and/or PMO in the execution of his/her tasks;
In general, you will support the project teams with ad hoc tasks that will enable a smooth support delivery.

Qualifications

Prior Service Desk Experience – You understand and have previously performed the basic Service Desk Administrative/Analyst tasks such as: Logging a ticket; ticket assignment; changing ticket status, priority, description; ticket reporting; ticket reporting;
Command authority naturally - You don’t need borrowed power to enlist the help of others – you just know how to do it - you are optimistic and are viewed in a favourable light and are valued by the organisations you work for;
Possess quick shifting abilities, knowing what to note and what to ignore - The latter is more important since there’s almost always too much data, and rarely too little; ignoring the right things is better than trying to master extraneous data;
Set, observe, and re-evaluate priorities frequently - You focus and prioritise by ranking what is on your plate constantly and by handling fewer actions, emails, attending fewer meetings, and generally limiting their data input;
Ask good questions and listen to stakeholders - Great analysts/administrators don’t just go through the motions; they care about communication and the opinions of the parties involved and they are sufficiently self-aware to know how their communication is received by those stakeholders;
Do not use information as a weapon or a means of control - You communicate clearly, completely, and concisely, all the while giving others real information without fear of what they’ll do with it.
You understand that you will need to and are excited with the opportunity that you will need to learn so that you can tick the following boxes in the future (your development pat):
Possess expertise in service desk management – You will end up not just having generic service desk management skills; you will also have a deep familiarity with the multiple fields that operates in, the tools we operate and the approaches we deploy that gives you a natural authority and solid strategic insight;
Exercise independent and fair consensus-building skills when conflict arises - But you embrace only as much conflict as is absolutely necessary, working solutions that will benefit the company as a whole;
Cultivate and rely on extensive informal networks inside and outside to solve problems that arise - You identify any critical issues that threaten client support and handle them resolutely (vs. ignoring them);

Pay: ₹2,435,740.90 - ₹3,238,009.96 per year

Benefits:

Work from home

Application Question(s):

What is your current salary and your expected salary ?

Experience:

ServiceNow: 1 year (Preferred)
Kimble: 1 year (Preferred)
Service Desk: 10 years (Preferred)

Work Location: Hybrid remote in Gurugram, Haryana

Quick apply

Refine Your Search

operations analyst jobs in palam village delhi delhi

Service Desk Analyst (Contract)

BUSINESS ANALYST L3

Analyst

Operations Analyst

Business Process Analyst

Data Entry Operator/Computer Operator

Business Analyst - Fintech

Business Analyst (PPO)

FCS Operation Analyst Screening

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Data Operations Analyst, India Ops

Business Analyst - Solutions Engineering

Analyst-Data Analytics

Senior Analyst

India Analyst

Data Analyst

Delivery Operations Senior Analyst

Cyber Security Analyst

Data Analyst - Founder's Office

Delivery Operations Analyst

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