Palarivattom Kochi Kerala Call center manager Jobs – 8 Open Jobs Today

Customer Service Executive
Stemz Global —Kochi, Kerala
- ₹20,000 - ₹25,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
12d
Patient Care Coordinator
NABH Accredited Hospital- 300 bedded —Angamali, Kerala
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
Telesales/Customer Service Executive
Stemz Healthcare —Kochi, Kerala
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
TechOps-Service Mgmt-ITSM-Manager
EY —Kochi, Kerala
- Azure
- Management
- Computer Science
- Health insurance
Business Development Manager- Infra & Networking
TD Synnex —Kochi, Kerala
- Full-time
- Up to 50% travel
- English
- Master's degree
12d
Career Counselor
Edubridge Learning Pvt. ltd —Kochi, Kerala
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Business development
- Bachelor's degree
- In-person
Quick apply
Admission Manager (Fresher)
CADPOINT ENGINEERING SOFTWARE TRAINING CENTER —Kochi, Kerala
- ₹5,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- Recruiting
Quick apply
4d
TechOps-SAP-FICO-Manager
EY —Kochi, Kerala
- Rotational shift
- Bachelor's degree
- Leadership
- Communication skills

I want to receive the latest job alerts for call center manager in palarivattom kochi kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near palarivattom kochi kerala

Career Counselor jobs in Kochi, Kerala

Business Development Manager jobs in Kochi, Kerala

Service Manager jobs in Kochi, Kerala

Customer Service Representative jobs in Kochi, Kerala

Social Media Manager jobs in Mumbai, Maharashtra

Area Manager jobs in Chennai, Tamil Nadu

Accounting Manager jobs in Hyderabad, Telangana

Accounting Manager jobs in Delhi

Accounting Manager jobs in Delhi, Delhi

Accounting Manager jobs in Thane District, Maharashtra

Career Counselor jobs in New Alipore, Kolkata, West Bengal

Counselor, School Siliguri jobs in West Bengal

Career Counselor jobs in Nirman Vihar, Delhi, Delhi

Career Counselor jobs in Hyderabad, Telangana

Career Counselor jobs in Tamil Nadu

School Counselor jobs in Panchkula, Haryana

Patient Care Coordinator jobs in Patna, Bihar

Patient Care Coordinator jobs in Bengaluru, Karnataka

Patient Coordinator jobs in Bengaluru, Karnataka

Patient Care Night Shift Job jobs in Chennai, Tamil Nadu

Customer Service Executive

Stemz Global
Kochi, Kerala

Quick apply

Job details

Full-time
₹20,000 - ₹25,000 a month
12 days ago

Qualifications

Customer service
Call center experience
Upselling
Malayalam
English
Microsoft Office
Conversion optimisation
Communication skills

Full job description

Job Description

Customer Service Executive

Department: Corporate Customer Service
Reports To: Corporate Customer Service Team Lead / Manager
Location: Kochi , India
Employment Type: Full-Time

Job Summary

The Customer Service Executive will manage customer interactions across calls (inbound and outbound), emails, chat, and other service channels, resolve queries and complaints, and drive revenue through upselling and cross-selling of check-up packages. The ideal candidate will be a strong communicator who can balance excellent service delivery with sales targets, while adhering to defined guidelines, call tagging processes, and quality standards set by the Corporate Customer Service team.

Key Responsibilities

Customer Service (Omnichannel)

Handle inbound customer calls, addressing queries, complaints, and service requests professionally and efficiently.
Make outbound calls for follow-ups, feedback collection, and customer assistance.
Manage customer interactions over chat, ensuring prompt and accurate resolution.
Manage customer emails and ensure timely, accurate responses.
Respond to and manage customer interactions across other assigned service channels as required.
Coordinate with internal teams for issue resolution, ensuring end-to-end customer support and closure across all touchpoints.
Follow standard operating procedures, guidelines, and call/interaction tagging & documentation protocols as defined by the corporate customer service team.

Sales & Conversions

Meet defined sales targets by upselling and cross-selling health check-up packages during customer interactions.
Convert customer inquiries into confirmed bookings.
Follow up with prospective and existing customers as per the defined sales/service process.
Identify and act on upselling/cross-selling opportunities wherever applicable, while maintaining a positive customer experience.

Data & Reporting

Maintain accurate lead and customer records; update CRM/system regularly.
Ensure all calls are appropriately tagged and documented as per process requirements.
Report performance metrics and escalations to the reporting manager as required.

Mandatory Skills & Qualifications

Fluent communication in English and Malayalam (mandatory).
Good verbal and written communication skills.
Prior experience in customer service/call center operations preferred.
Strong interpersonal skills with a customer-centric approach.
Good knowledge of MS Office and CRM applications.
Ability to multitask and work effectively in a target-oriented, multi-channel (calls, email, chat) environment.
Sales orientation with the ability to identify and convert upselling/cross-selling opportunities.

Key Performance Indicators

Call handling quality and adherence to guidelines/tagging protocols
Customer query/complaint resolution turnaround time
CRM/lead record accuracy and update timeliness
Upselling/cross-selling conversion rate
Booking conversion rate
Customer satisfaction scores

Quick apply

Refine Your Search

call center manager jobs in palarivattom kochi kerala

Customer Service Executive

Patient Care Coordinator

Telesales/Customer Service Executive

TechOps-Service Mgmt-ITSM-Manager

Business Development Manager- Infra & Networking

Career Counselor

Admission Manager (Fresher)

TechOps-SAP-FICO-Manager

I want to receive the latest job alerts for call center manager in palarivattom kochi kerala

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected