Park Town Chennai Tamil Nadu Call center representative Jobs – 4 Open Jobs Today

Customer Support Representative
Surepath Systems India Pvt Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- English
- Bachelor's degree
- Conflict management
Quick apply
11d
Call Quality Analyst
Best money gold —Chennai, Tamil Nadu
- ₹35,000 - ₹55,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Customer Support Representative
Tekhunt Solutions Private Limited —Thiruverkadu, Chennai, Tamil Nadu
- ₹15,000 - ₹21,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Health insurance
Quick apply

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Data Entry Operator/Computer Operator
IFive Technology Pvt Ltd —Chengalpattu, Chennai, Tamil Nadu
A Data Entry Operator is responsible for entering, updating, and maintaining accurate information in computer systems and databases.
₹1,06,126.21 - ₹5,28,122.32 a year
Quick apply
Tele Calling Executive (Tamil)
Tesla Safetech —Chennai, Tamil Nadu
Built strong client relationships and ensured customer satisfaction. Explained fire protection solutions, safety compliance requirements, and product benefits…
₹15,000 - ₹20,000 a month
Quick apply

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Customer Support Representative

Surepath Systems India Pvt Ltd
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹15,000 - ₹25,000 a month
11 days ago

Qualifications

Call center experience
English
Tamil
Bachelor's degree
Conflict management
Computer skills
Customer support
Typing
Diploma
Communication skills
Negotiation

Full job description

Job Description – Customer Support Executive (Telecaller)

Position: Customer Support Executive (Telecaller)
Department: Customer Support
Location: Chennai
Employment Type: Full-Time
Company: Surepath Systems India Pvt. Ltd. (Zipkee)

About the Role

We are looking for a customer-focused Customer Support Executive (Telecaller) to provide exceptional support to Zipkee customers. The ideal candidate will handle customer inquiries, resolve issues promptly, and ensure a positive customer experience through effective communication.

Key Responsibilities

Handle inbound and outbound customer calls professionally and courteously.
Assist customers with order placement, order tracking, cancellations, refunds, and payment-related queries.
Resolve customer complaints and escalate complex issues to the appropriate internal teams when required.
Provide accurate information about restaurants, offers, delivery timelines, and company policies.
Follow up with customers to ensure issues are resolved and customer satisfaction is achieved.
Coordinate with Delivery Partners, Restaurant Partners, and Operations teams to resolve order-related concerns.
Maintain detailed records of customer interactions in the CRM or support system.
Meet daily call handling, response time, and customer satisfaction targets.
Identify recurring customer issues and share feedback with management for process improvements.

Required Skills

Excellent verbal communication skills in Tamil (mandatory).
Basic English communication skills (preferred).
Strong listening, problem-solving, and interpersonal skills.
Ability to remain calm and professional while handling customer concerns.
Basic computer knowledge and typing skills.
Ability to work in rotational shifts if required.

Qualifications

Minimum Diploma or any Bachelor's Degree.
0–2 years of experience in Customer Support, BPO, Call Center, or Telecalling.
Freshers with strong communication skills are welcome to apply.

Preferred Candidate Profile

Customer-centric attitude.
Good conflict resolution and negotiation skills.
Ability to multitask in a fast-paced environment.
Positive attitude and willingness to learn.

Key Performance Indicators (KPIs)

Number of customer calls handled.
Average response and resolution time.
First Call Resolution (FCR).
Customer Satisfaction (CSAT) score.
Quality and accuracy of customer interactions.
Attendance and adherence to work schedules.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

Quick apply

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