Ponnani Kerala Housekeeping manager Jobs – 1 Open Jobs Today

Front Office Executive (Receptionist)
Westfort Group of Institutions —Guruvayur, Kerala
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Customer service
- English
- Computer skills
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Front Office Executive (Receptionist)

Westfort Group of Institutions
Guruvayur, Kerala

Quick apply

Job details

Full-time
₹15,000 - ₹20,000 a month

Qualifications

Customer service
English
Hospitality Management
Computer skills
Phone etiquette
Communication skills
Hotel experience
Hotel management

Full job description

Candidate Requirements

Educational Qualification: Degree in any discipline; Hotel Management/Hospitality qualification will be an added advantage.
Experience: Minimum 1–2 years of relevant experience in a hotel, preferably in Front Office/Reception.
Good communication and interpersonal skills.
Good customer-service and problem-solving skills.
Basic knowledge of computers and hotel management software.
Good telephone etiquette and professional communication.
Well-groomed, presentable, polite, and guest-focused.
Ability to work in shifts, including weekends and holidays.
Good command of English; knowledge of additional languages will be an advantage.
Candidates residing nearby the hotel location will be preferred.
Candidates should be willing to join at short notice, if required
Job Responsibilities
Welcome and greet guests warmly and provide professional assistance throughout their stay.
Handle guest check-in and check-out procedures accurately and efficiently.
Manage room reservations, cancellations, modifications, and walk-in bookings.
Verify guest details, identification, room availability, and payment information.
Allocate rooms according to reservations and guest requirements.
Provide information about hotel facilities, services, room types, tariffs, and nearby attractions.
Handle guest queries, requests, and complaints in a polite and professional manner.
Coordinate with Housekeeping, Food & Beverage, Maintenance, Security, and other departments for smooth guest service.
Handle telephone calls, emails, and guest inquiries promptly.
Assist with billing, payments, invoices, and other front-office transactions.
Maintain accurate guest records, registers, reports, and shift handover details.
Coordinate with Housekeeping regarding room status and room readiness.
Assist guests with transportation, wake-up calls, luggage, and other basic guest services.
Maintain guest confidentiality and follow hotel policies and safety procedures.
Handle difficult situations professionally and escalate major complaints to the Front Office Manager.
Promote hotel facilities, room upgrades, and other hotel services when appropriate.
Maintain cleanliness and professional presentation of the reception/front-office area.
Maintain professional grooming, communication, and customer-service standards.
Perform other duties assigned by the Front Office Manager or Hotel Management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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Front Office Executive (Receptionist)

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