Remote Business automation architect Jobs – 177 Open Jobs Today

Zendesk Architect
Techfacto —Remote
- ₹30,00,000 - ₹40,00,000 a year
- Full-time
- Remote
- Computer Science
- Customer service
- Salesforce
- Work from home
Quick apply
Technical HubSpot VA & Operations Specialist (Remote - India)
Alternative Funds —Remote
- ₹763.04 - ₹1,239.95 an hour
- Part-time
- Remote
- English
- Data entry
- HTML
- Work from home
- Flexible schedule
Quick apply
1d
Principal Enterprise AI Architect – Strategic Advisory & Governance
Prahartech —Remote
- ₹40,00,000 - ₹70,00,000 a year
- Full-time
- Remote
- Azure
- Master's degree
- AWS
Quick apply
Solution Architect
BusinessUp Software Solutions Private Limited —Remote
- ₹1,00,000 - ₹2,00,000 a month
- Full-time
- Remote
- SQL
- APIs
- Communication skills
Quick apply
12d
AI Architect
PairSoft —Remote
- Email
- Remote
- Azure
- Oracle
- Management
- Work from home
10h
Platform Infrastructure Architect - Core Services
Hyland Software —Remote
- Remote
- Azure
- AWS
- Bachelor's degree
RPA Architect (Automation Anywhere)
MNJ Software —Remote
- Full-time
- Remote
- Software troubleshooting
- English
- Java
- Work from home
Staff Machine Learning Engineer (Employer of Record)
Credit Acceptance —Remote
- ₹63,55,839 - ₹93,21,897 a year
- Full-time
- Remote
- Computer science
- Doctoral degree
- Computer Science
Business Intelligence Architect 2
Granicus India —Remote
- Full-time
- Remote
- Microsoft Excel
- Salesforce
- Master's degree
Solutions Architect
Firemon —Remote
- Full-time
- Remote
- Azure
- Java
- Databases
AI Automation & Workflow Architect
Beroe Holdings —Remote
- Remote
- APIs
- AI
- Python
Database Architect
Trantor Software Pvt. Ltd —Remote
- ₹45,00,000 - ₹50,00,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- English
Quick apply
AI Solutions Architect & Backend Engineer
Moral Coding —Remote
- ₹2,00,000 - ₹12,00,000 a year
- Remote
- Computer science
- Databases
- SQL
- Flexible schedule
Quick apply
AI Engineer (Gemini Enterprise)
Techolution —Remote
- Full-time
- Remote
- Machine learning
- APIs
- AI
- Health insurance
Director - Brand
Sprinto —Remote
- Remote
- AI
- Leadership
- Marketing
Quick apply
10d
AI Agent Trainer
GroTechMinds Software Private Limited —Remote
- From ₹700 an hour
- Part-time
- Remote
- Azure
- Master's degree
- Databases
Quick apply
11d
Principal Architect
Veltris —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
Platform Infrastructure Architect - Core Apps
Hyland Software —Remote
- Remote
- Oracle
- Windows
- Bachelor's degree
14d
CRM System Architect
TRooTech Business Solutions —Remote
- Full-time
- Remote
- Analysis skills
- APIs
- Communication skills
- Health insurance
- Paid time off
Quick apply
GTM Engineer / RevOps Architect
Kloud Gin —Remote
- Full-time
- Remote
- Computer Science
- Sales
- Salesforce
- Health insurance

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Zendesk Architect

Techfacto
Remote

Quick apply

Job details

Permanent | Full-time
₹30,00,000 - ₹40,00,000 a year

Benefits

Work from home

Qualifications

Jira
SSO
Node.js
Computer Science
Data migration
Customer service
Salesforce
IT service management
Slack
Information Systems
Master's degree
Analysis skills
Presentation skills
Bachelor's degree
Zendesk
JavaScript
REST
Scripting
Scrum
Macros
Ruby
APIs
ServiceNow
Agile
Customer support
Middleware
HubSpot
Business requirements
AI
Communication skills
Python

Full job description

Requirements About the Role

We are looking for an experienced Zendesk Architect to lead the design, implementation, and optimization of enterprise-grade Zendesk solutions. The ideal candidate will bring deep technical expertise across the Zendesk Suite (Support, Guide, Chat, Talk, Sell, and Sunshine), strong solutioning skills, and the ability to translate complex business requirements into scalable, maintainable architectures. This role requires close collaboration with delivery teams, client stakeholders, and engineering teams to ensure best-in-class customer support platform implementations.

Key Responsibilities
Solution Architecture & Design

Own end-to-end architecture for Zendesk implementations, including Support, Guide, Chat, Talk, Explore, and Sunshine Conversations.
Design scalable, secure, and maintainable solutions aligned with client business processes and long-term roadmap needs.
Define data models, ticket workflows, SLAs, business rules, triggers, automations, and macros.
Architect integrations between Zendesk and third-party systems (Salesforce, Jira, Slack, ERP systems, custom applications) via native connectors, APIs, or middleware.
Lead technical discovery sessions to translate business requirements into functional and technical specifications.

Implementation & Configuration

Configure and customize Zendesk instances including custom fields, forms, views, macros, triggers, automations, and multi-brand setups.
Develop custom apps and integrations using Zendesk Apps Framework (ZAF), Sunshine APIs, and REST APIs.
Implement Zendesk Guide (knowledge base) architecture including content structuring, permissions, and multi-language support.
Set up and optimize Zendesk Talk (voice) and Chat/Messaging workflows.
Oversee data migration strategies from legacy systems into Zendesk (tickets, users, organizations, historical data).

Technical Leadership

Provide technical leadership and mentorship to developers, consultants, and administrators on the delivery team.
Conduct code reviews for custom Zendesk apps, integrations, and scripts (JavaScript, Node.js, Ruby).
Establish best practices, coding standards, and governance frameworks for Zendesk implementations.
Troubleshoot complex technical issues, performance bottlenecks, and integration failures.

Stakeholder & Project Engagement

Act as the primary technical point of contact for client stakeholders during pre-sales, discovery, and delivery phases.
Support pre-sales efforts including solution demos, effort estimation, and technical proposal writing.
Collaborate with Project/Delivery Managers to define timelines, risks, and resourcing for Zendesk engagements.
Conduct architecture reviews and health checks for existing Zendesk instances, recommending optimization strategies.

Governance & Continuous Improvement

Define and enforce data security, compliance, and access control standards within Zendesk (roles, permissions, SSO/SAML).
Monitor platform performance and recommend proactive improvements aligned with Zendesk release updates.
Stay current with Zendesk product roadmap, new features, and industry best practices in customer service technology.

Required Skills & Experience

8+ years of overall CRM/customer support platform experience, with at least 4–5 years dedicated to Zendesk architecture and implementation.
Proven experience architecting and delivering multiple end-to-end Zendesk implementations for mid-to-large enterprises.
Strong hands-on expertise with Zendesk Support, Guide, Chat, Talk, Explore, and Sunshine Conversations.
Hands-on expertise with Zendesk Apps Framework (ZAF), REST APIs, and Webhooks.
Scripting/programming proficiency in JavaScript, Node.js, Ruby, or Python.
Experience with integration tools/middleware (MuleSoft, Workato, Zapier, or custom middleware).
Solid understanding of ITSM/customer support processes (ticket lifecycle, SLAs, escalation matrices, omnichannel support).
Experience with data migration methodologies and tools for CRM/support platforms.
Familiarity with SSO/SAML, OAuth, and enterprise security/compliance standards.
Experience integrating Zendesk with CRM platforms (Salesforce, HubSpot) and collaboration tools (Slack, Jira, MS Teams).
Strong analytical and problem-solving skills for designing solutions across complex, multi-brand, multi-region support operations.
Excellent communication and stakeholder management skills, including presenting to senior client stakeholders.
Zendesk certifications preferred: Support Administrator, Advanced Administrator, Sell Administrator (if applicable).

Good to Have

Experience with AI-powered customer service tools (Zendesk AI, Answer Bot, Ultimate.ai, or similar).
Exposure to other customer support/CRM platforms (Salesforce Service Cloud, Freshdesk, ServiceNow) for cross-platform migration projects.
Experience working in an Agile/Scrum delivery environment.
Prior experience in a consulting or systems integrator environment, managing multiple concurrent client engagements.
Bachelor's/Master's degree in Computer Science, Information Systems, or a related field.

Soft Skills

Strong ownership mindset with the ability to work independently on ambiguous problems.
Excellent documentation skills, including solution design documents, architecture diagrams, and technical specifications.
Ability to balance technical depth with business pragmatism.
Mentoring and team-building orientation for junior consultants/developers.
Comfortable working with global, cross-functional, and cross-time-zone teams.

Pay: ₹3,000,000.00 - ₹4,000,000.00 per year

Benefits:

Work from home

Work Location: Remote

Quick apply

Refine Your Search

business automation architect jobs in remote

Zendesk Architect

Technical HubSpot VA & Operations Specialist (Remote - India)

Principal Enterprise AI Architect – Strategic Advisory & Governance

Solution Architect

AI Architect

Platform Infrastructure Architect - Core Services

RPA Architect (Automation Anywhere)

Staff Machine Learning Engineer (Employer of Record)

Business Intelligence Architect 2

Solutions Architect

AI Automation & Workflow Architect

Database Architect

AI Solutions Architect & Backend Engineer

AI Engineer (Gemini Enterprise)

Director - Brand

AI Agent Trainer

Principal Architect

Platform Infrastructure Architect - Core Apps

CRM System Architect

GTM Engineer / RevOps Architect

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