Remote Customer support coordinator Jobs – 32 Open Jobs Today

Operations Coordinator
TRUTECH INFORMATION TECHNOLOGIES LLC —Remote
- ₹25,000 - ₹35,000 a month
- Full-time
- Remote
- Customer service
- English
- Administrative experience
Quick apply
9d
Academic Coordinator
Yaclass Tech Pvt Ltd —Remote
- Up to ₹3,75,000 a year
- Full-time
- Remote
- CRM software
- English
- Master's degree
- Work from home
- Paid sick time
Quick apply
Academic Coordinator – Operations & Support (Remote)
iTutormind Digital Education LLP —Remote
- ₹12,000 - ₹17,000 a month
- Full-time
- Remote
- English
- Master's degree
- Bachelor's degree
- Cell phone reimbursement
- Work from home
Quick apply
4d
Operations Coordinator (Marketing Ops)
Brass animals —Remote
- Up to ₹57,204.72 a month
- Part-time
- Remote
- Salesforce
- Accounting
- AI
Quick apply
Senior Operations Coordinator
Gravity Shift Transports Agency UAE —Remote
- ₹16,080.95 - ₹30,000.00 a month
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- SQL
- Work from home
Quick apply
E-Commerce Coordinator
K-Go LLC —Remote
- Up to ₹50,000 a month
- Full-time
- Remote
- Marketing
- Project management
- Bachelor's degree
- Work from home
Quick apply
4d
Associate Resource Coordinator
RWS Group —Remote
- Full-time
- Remote
- English
- Administrative experience
- Project management
Customer Success Operations Coordinator (Non-IT, Remote)
Cloverleaf Care —Remote
- Urgently hiring
- Remote
- Customer service
- English
- Bachelor's degree
- Work from home
Quick apply
Data Processing Coordinator
WOI —Remote
- Remote
- Microsoft Excel
- Microsoft Office
- Agile
- Health insurance
- Paid time off
Quick apply
6d
Sales Coordinator Manager
Swastiks Masala and food products private limited —Remote
- ₹14,337.57 - ₹57,054.60 a month
- Full-time
- Remote
- Sales
- Salesforce
- Business development
Quick apply
Business Coordinator/Sales Support
MNJ Software —Remote
- Full-time
- Remote
- Sales
- English
- Master's degree
- Work from home
Operations & Sales Coordinator
Techademy skills —Remote
- From ₹15,000 a month
- Part-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Recruiting
- Work from home
- Flexible schedule
Quick apply
Sales Coordinator for IT company
TRUTECH INFORMATION TECHNOLOGIES LLC —Remote
- ₹25,000 - ₹35,000 a month
- Full-time
- Remote
- Sales
- Customer service
- English
- Work from home
Quick apply
9d
Franchise Coordinator
vivimart —Remote
- ₹12,000 - ₹25,000 a month
- Email
- Remote
- Customer service
- English
- Master's degree
- Work from home
- Flexible schedule
Quick apply
2d
Sales Intern
Cholamandalam Investment and Finance Co. —Remote
- ₹9,000 a month
- Full-time
- Remote
- Sales
- Customer service
- Bachelor's degree
Quick apply
2d
Closing Coordinator Support
Homeward —Remote
- Weekend availability
- Remote
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Technical Project Coordinator(AI/ML)
ParallelDots —Remote
- ₹3,00,000 - ₹5,50,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Agile
Quick apply
6d
Reliability Operations Specialist
Servers.com by Nexcess —Remote
- ₹85,000 - ₹1,00,000 a year
- Full-time
- Remote
- Management
- Analysis skills
- Organisational skills
Quick apply
3d
Marketing Coordinator Internship
SKYNT Technologies OPC Pvt. Ltd —Remote
- ₹5,000 - ₹8,000 a month
- Part-time
- Remote
- Marketing
- Analytics
- Flexible schedule
Quick apply
10h
Business Development Coordinator
Orifields International Private Limited —Remote
- Part-time
- Remote
- English
- Business development
- Travel
- Cell phone reimbursement
- Work from home
Quick apply

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Operations Coordinator

TRUTECH INFORMATION TECHNOLOGIES LLC
Remote

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹35,000 a month
9 days ago

Qualifications

Customer service
English
Administrative experience
Team management
Customer support
Communication skills
Help desk
Office experience

Full job description

THIS IS A FULL-TIME WORK-FROM-HOME POSITION

We are an IT Services & Solutions Provider based in Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.
We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects.
We are looking for a disciplined and proactive IT Operations Coordinator to manage daily service operations and ensure structured, reliable delivery to our clients.
Work timing: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. (Only UAE declared public holidays are off)

ONLY APPLY IF YOU CAN MEET THE ABOVE TIMINGS.

Responsibilities

Act as the single point of contact for clients for all projects and support-related matters.
Monitor and update the ticketing system daily with accurate and timely information.
Assign support tickets to engineers, monitor progress, and ensure SLA adherence.
Manage appointments, schedules, site visits, and workload distribution of the technical team.
Collect and verify ticket updates, ensuring time entries and resolutions are properly logged.
Process all jobs with accuracy and timeliness, maintaining complete records.
Track and monitor all ongoing jobs and support tickets; follow up closely until resolution.
Conduct post-service follow-ups and collect customer feedback and surveys to measure satisfaction and loyalty.
Keep clients informed on progress, delays, or escalations in a professional manner.
Respond promptly to client complaints, suggestions, and after-sales support requests.
Coordinate purchase requests, deliveries, and project completion updates.
Work closely with the sales and finance departments for billing, timesheet approvals, and timely invoicing.
Provide excellent customer service and continuously identify ways to improve the client experience.
Maintain service dashboards, daily/weekly/monthly reports, and performance metrics.
Track SLA achievements and monitor the performance of each support engineer.
Maintain service documentation, trackers, and checklists with up-to-date information.
Monitor team attendance, utilization, and key performance indicators (KPIs).
Answer phone calls, respond to emails, and prepare official correspondence and reports.
Support management in preparing SLA, satisfaction, and engineer productivity reports.
Perform assigned admin duties with accuracy and confidentiality.
Support management in continuous process improvement and service quality initiatives.

Skills Required:

Dynamic & Self Motivated.
Minimum 3 years of experience in a similar role.
Strong command of English.
Excellent phone and email communication skills with professional etiquette.
Strong problem-solving ability and capable of working both independently and collaboratively.
Proven track record of reliability, performance, and accountability.
Excellent organizational and multitasking skills with close attention to detail.
Ability to manage time, plan daily activities, and meet deadlines effectively.
Strong customer service orientation and client-handling confidence.
Familiarity with ticketing systems.
Ability to work under pressure and maintain composure in challenging situations.
Professional demeanor, well-presented, and client-facing attitude.
Quick learner, adaptable, and able to grasp new tools or processes rapidly.
Excellent interpersonal and coordination skills across departments.
Demonstrated ability to handle administrative and documentation tasks accurately.
Committed to maintaining a positive and solution-driven attitude.

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

We follow UAE work timings: IST 10:00 AM to 8:00 PM (UAE 08:30 AM to 06:30 PM) Monday to Saturday. Sunday Holiday. Only UAE-declared holidays are allowed. Can you meet the above timings?

Experience:

Operations Coordinator: 3 years (Preferred)
Handling and managing a team: 3 years (Preferred)
Handling emails & enquiries: 3 years (Preferred)
Monitoring & updating job and schedules: 3 years (Preferred)
Customer service/support: 3 years (Preferred)
Helpdesk ticketing system: 1 year (Preferred)

Language:

English (Read/Write/Speak) (Required)

Work Location: Remote

Quick apply

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