Remote Director of customer success Jobs – 48 Open Jobs Today

Director - Seller Support
G N Solutions Pvt. Ltd. —Remote
- ₹50,00,000 - ₹1,00,00,000 a year
- Full-time
- Remote
- English
- Analysis skills
- AI
- Health insurance
- Paid time off
Quick apply
7d
Executive Director – Founder's Office
AtoZ virtual —Remote
- Full-time
- Remote
- Master's degree
- Business development
- Leadership
- Work from home
- Flexible schedule
Quick apply
Partner Director, India
OpenAI —Remote
- Full-time
- Remote
- English
- AWS
- Travel
Customer Success Engineer
CommandLink —Remote
- Full-time
- Remote
- Scripting
- Leadership
- Communication skills
Quick apply
Associate Director of Sales
innofied —Remote
- ₹15,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Sales
- Research
- Team management
- Health insurance
Position - Senior Director of Sales (APAC)
Questionlab —Remote
- Email
- Remote
- Master's degree
- Presentation skills
- Bachelor's degree
Sales Account Manager (Remote, U.S. | Full-Time Contract)
Veel Inc —Remote
- ₹90,000 - ₹1,20,000 a month
- Night shift
- Remote
- Salesforce
- Business development
- Communication skills
Quick apply
Sales Director- India
Kidde-Fenwal LLC —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director of Ad Operations
Spiceworks —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
- Salesforce
- Paid holidays
- Health insurance
Sales Head – India (AMISP & Smart Metering Solutions)
Cuculus GmbH —Remote
- Remote
- Sales
- Engineering
- Master's degree
Quick apply
Business Development Partner – International Client Acquisition
RGI OUTSOURCING FIRM —Remote
- Up to ₹1,20,000 a month
- Overnight shift
- Remote
- Sales
- English
- Business development
- Work from home
- Flexible schedule
Quick apply
3d
Sr. Director, Product Management (Core Products)
HighLevel —Remote
- Remote
- Product management
- APIs
- AI
Associate Director, Product Strategy & Operations (Revenue)
HighLevel —Remote
- Remote
- APIs
- AI
Sr. Director, Product Management (Revenue Products)
HighLevel —Remote
- Remote
- Analysis skills
- Presentation skills
- Product management
Chief Human Resource Officer
MNJ Software —Remote
- Full-time
- Remote
- Google Suite
- English
- Microsoft Office
- Work from home
Senior Manager, Delivery Partnerships
Sprinto —Remote
- Remote
- Sales
- Analysis skills
- AI
Quick apply
Director, Revenue Operations (RevOps)
ArmorCode Inc. —Remote
- Remote
- Salesforce
- Data analysis skills
- Project management
- Health insurance
- Flexible schedule
13d
Technical Implementation Lead
CommandLink —Remote
- Full-time
- Remote
- Scripting
- Leadership
- Communication skills
Quick apply
Vice President of Engineering
Ocrolus —Remote
- Remote
- System design
- AWS
- AI
Marketing Director
Portcast —Remote
- Full-time
- Remote
- Marketing
- Master's degree
- SQL
Quick apply
14d

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Director - Seller Support

G N Solutions Pvt. Ltd.
Remote

Quick apply

Job details

Permanent | Full-time
₹50,00,000 - ₹1,00,00,000 a year
7 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Paid time off
Work from home
Paid sick time

Qualifications

Live chat
English
Analysis skills
Quality assurance
AS400
Customer support
AI
Leadership
Help desk

Full job description

About the Organization:

G N Solutions Pvt. Ltd. is a trusted IT company providing state-of-the-art solutions, services and products to our clients spread across diverse domains and geographies. We are one of the privileged IBM Business Partners and have successfully delivered several solutions and services on the IBM i platform. Along with our expertise in legacy systems like AS400/IBM i, we have also ventured into mixed platforms. We provide full cycle solutions in mobile technology, data ware housing & BI. Our time tested and meticulous processes which imbibe the best industry practices help us deliver the most complex projects with confidence and superior quality. We have delighted our customers with our simple, articulate and quality services over time and will continue to do so.

For more details, please go through the company URL - www.globalnestsolutions.com

Requirement details:

Position: Director of Seller Support

Location: Remote

Employment Type: Full-Time

About the Role:

We are seeking an exceptional leader to oversee and transform our Seller Support department. This is not a traditional customer support management position. While the successful candidate will lead the day-to-day operation of our Seller Support team, their larger mission will be to modernize the department through AI, automation, data, documentation, and continuous process improvement.

This role is responsible for the Seller Support division. The Director of Seller Support will partner closely with the leaders of Listings and Closings to ensure a seamless customer experience while remaining accountable for the success of the Seller Support organization. The department currently consists of approximately 15 remote team members providing support seven days per week through phone, email, live chat, and ticket-based communication.

What You’ll Be Responsible For:

· Lead, coach, and develop a high-performing Seller Support team

· Manage staffing, scheduling, quality assurance, and performance for a seven-day-per-week operation

· Deliver an exceptional customer experience throughout the Seller Support stage of the customer journey

· Improve customer satisfaction while increasing operational efficiency

· Build and improve AI-assisted support workflows

· Identify opportunities to automate repetitive work and reduce unnecessary customer contacts

· Improve documentation, internal knowledge, customer education, and self-service resources

· Analyze customer interactions and identify trends that improve both operations and the customer experience

· Create reporting and dashboards that help leadership make better operational decisions

· Partner with the Listings and Closings departments to improve handoffs and eliminate friction between departments

· Build a culture of accountability, continuous improvement, coaching, and innovation

Qualifications:

· Minimum five years of leadership experience managing customer support, customer success, customer operations

or similar service organizations.

· Experience leading teams of at least 10 people.

· Excellent spoken and written English.

· Outstanding leadership, coaching, and organizational skills.

· Experience managing phone, email, live chat, and ticket-based support teams.

· Strong analytical and problem-solving abilities.

· Comfortable learning new technology and improving business processes.

· Proven ability to manage performance using metrics and KPIs.

Preferred Experience:

- Experience in technology-enabled service businesses such as PropTech, SaaS, e-commerce, FinTech, HealthTech, online marketplaces, or other high-volume digital customer support organizations is highly desirable.

- Experience with CRM platforms, help desk software, AI tools, knowledge base platforms, contact-center systems, workflow automation, or live chat platforms is beneficial, but specific software experience is not required.

AI & Innovation:

- We believe AI will fundamentally change customer support over the next several years.

- We’re looking for someone excited to lead that transformation by introducing practical AI solutions that improve both customer experience and operational efficiency.

- We’re looking for a leader who can successfully run today’s Seller Support organization while building the next generation of customer support through AI, automation, technology, and continuous improvement.

Pay: ₹5,000,000.00 - ₹10,000,000.00 per year

Benefits:

Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work from home

Work Location: Remote

Quick apply

Refine Your Search

director of customer success jobs in remote

Director - Seller Support

Executive Director – Founder's Office

Partner Director, India

Customer Success Engineer

Associate Director of Sales

Position - Senior Director of Sales (APAC)

Sales Account Manager (Remote, U.S. | Full-Time Contract)

Sales Director- India

Director of Ad Operations

Sales Head – India (AMISP & Smart Metering Solutions)

Business Development Partner – International Client Acquisition

Sr. Director, Product Management (Core Products)

Associate Director, Product Strategy & Operations (Revenue)

Sr. Director, Product Management (Revenue Products)

Chief Human Resource Officer

Senior Manager, Delivery Partnerships

Director, Revenue Operations (RevOps)

Technical Implementation Lead

Vice President of Engineering

Marketing Director

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