Telangana Customer care specialist Jobs – 115 Open Jobs Today

Service Team Lead I (QC)
Uber —Hyderabad, Telangana
- Full-time
- Remote
- Hospitality
- Google Suite
- Management
2d
Resolutions Team Leader-Customer Service Centre
IKEA —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Analysis skills
COE Specialist II
Uber —Hyderabad, Telangana
- Full-time
- Remote
- Bachelor's degree
- Computer skills
- Communication skills
15h
Accessibility Consultant
Deque Systems —Hyderabad, Telangana
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Subject Matter Expert - Billing and Collections
Enovis —Hyderabad, Telangana
- Full-time
- Nursing
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
Human Resource Executive
Career Vidyaa —Hyderabad, Telangana
- ₹20,000 - ₹30,000 a month
- Full-time
- English
- Master's degree
- Databases
- Paid time off
- Cell phone reimbursement
Quick apply
9d
Data Specialist
YipitData (Alternative) —Hyderabad, Telangana
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Product Support Specialist 1
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
- Paid holidays
- Paid sick time
Quick apply
Sr. Associate - Customer Care - Sales & Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
Team Leader, Intake
Cohere Health —Hyderabad, Telangana
- Customer service
- HIPAA
- Microsoft Office
Quick apply
10d
Talent Acquisition Specialist (US IT/Non-IT Recruiter)
NationsBenefits, LLC —Hyderabad, Telangana
- Recruiting
- Communication skills
- Negotiation
- Commuter assistance
Quick apply
2d
Subject Matter Expert - Clinical Specialist
Enovis —Hyderabad, Telangana
- Full-time
- Nursing
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
Service Now Hub Lead
Chubb —Telangana
- Full-time
- Hybrid work
- English
- Financial services
- AI
- Health insurance
- Paid time off
13d
Sales Executive (NPWT Systems Support)
HEALOMEX BIOSCIENCES PVT LTD —Hyderabad, Telangana
- ₹40,000 - ₹60,000 a month
- Full-time
- Nursing
- B.Sc
- Microsoft Office
- Commuter assistance
- Health insurance
Quick apply
Data QA Associate
YipitData (Alternative) —Hyderabad, Telangana
- Remote
- Microsoft Excel
- Computer Science
- ERP systems
- Flexible schedule
RCM Operations Support Specialist
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Communication skills
- Paid holidays
- Paid sick time
Quick apply
11d
Workday Operations Specialist
Sanofi —Hyderabad, Telangana
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Health insurance
9d
AR Analyst
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- ERP systems
Intake Specialist Voice
Cohere Health —Nacharam, Hyderabad, Telangana
- Customer service
- HIPAA
- English
Quick apply
10d

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Service Team Lead I (QC)

Uber -
Hyderabad, Telangana

Apply Now

Job details

Full-time
2 days ago

Qualifications

Hospitality
Google Suite
Management
Customer service
Writing skills
Project management
Computer networking
Communication skills
Editing

Full job description

Cleaned Document
About the role and team

The Community Operations organization at Uber is where real people solve real problems in real time. As a Service Team Lead, you aren't just managing a team; you are empowering the people who make movement possible. You'll be focused on investing in the success of your specialists by providing the resources, feedback, and coaching that build the next leaders of Uber. This role is a high-stakes balance of technical oversight and human leadership-mentoring your team through the "messy" reality of global operations while driving the performance metrics that keep our business reliable.

Success in this role requires a "go-get-it" attitude and the grit to lead through constant change and high ambiguity. You'll need to navigate the tension between operational efficiency and team wellbeing, making hard calls under pressure to ensure our customers are well taken care of. Whether you are leading technical quality specialists or content creators, you must be a leader who thrives on building high-performing teams, stays calm when the stakes are high, and moves with both urgency and care.

[Recruiter: Select the paragraph below that matches the specific track]

(Service Quality, Risk, and Compliance Track): You will lead the team responsible for monitoring and auditing the quality of support across different modalities. Your team identifies root causes of friction and recommends the corrective measures that improve the customer experience across Uber's global support network.
(Content Track): You will lead the group responsible for building and maintaining our Knowledge Base, Help Center, and internal communications. Your team equips our agents with the high-quality, up-to-date content necessary to solve complex user problems during product launches and policy changes.

What you'll do

Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team and a leadership bench for Uber.
Manage team performance and drive results against critical KPIs, ensuring every team member is aligned with Uber's mission and values.
Partner with the Recruiting team to identify and hire diverse talent that possesses both the technical skill and the mindset to thrive in a fast-paced environment.
Act as a subject matter expert in your functional area, resolving high-priority escalations and maintaining strong relationships with internal stakeholders.
Drive accountability on policies and guidelines, ensuring the team operates with integrity while supporting project work and process improvements.

[Recruiter: Select additional bullets based on the specific track]

(QC Track): Oversee audits or investigations and make recommendations to relevant clients; manage data and root cause analysis to recommend preventive measures; present trends and defects to business leaders in calibration meetings.
(Content Track): Manage and prioritize content requests; oversee content production and specialist work assignments for product launches; surface and communicate conflicts between policies to stakeholders.

Basic Qualifications

Work experience in retail, hospitality, or customer service (in-person or contact center environment).
For Internal Candidates: At least 1 year of informal leadership or Subject Matter Expert (SME) experience.
For External Candidates: At least 1 year of direct people management experience.
Basic project management skills.
Proficiency in Google Suite.
Communication, punctual, problem-solving, coaching & development, empathy, operational excellence, stakeholder management.

Preferred Qualifications

Demonstrated ability to stay resilient and adaptable when navigating shifting priorities or "messy" operational challenges.
Strong communication and empathy skills with a proven track record of coaching and developing teams to exceed targets.
Experience in stakeholder management, specifically the ability to influence without authority and earn trust fast in a global organization.
(QC Track): A mindset of curiosity and systems thinking-looking for the root cause of failures rather than just treating symptoms.
(Content Track): Exceptional writing and editing skills with a focus on translating complex policy into simple, actionable agent content.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer care specialist jobs in telangana

Service Team Lead I (QC)

Resolutions Team Leader-Customer Service Centre

COE Specialist II

Accessibility Consultant

Associate - Customer Care - Blended 5A

Subject Matter Expert - Billing and Collections

Human Resource Executive

Data Specialist

Product Support Specialist 1

Sr. Associate - Customer Care - Sales & Support 5B

Team Leader, Intake

Talent Acquisition Specialist (US IT/Non-IT Recruiter)

Subject Matter Expert - Clinical Specialist

Service Now Hub Lead

Sales Executive (NPWT Systems Support)

Data QA Associate

RCM Operations Support Specialist

Workday Operations Specialist

AR Analyst

Intake Specialist Voice

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