Ts Process associate customer care Jobs – 158 Open Jobs Today

Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
13d
Associate - Customer Care - Collections 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Human resources
Quick apply
Trust & Safety Associate
Accenture —Hyderabad, Telangana
- Full-time
- Customer service
- Communication skills
14d
Customer Service New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Customer service
- Communication skills
3d
Associate - S&P - Procurement Ops 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply
7d
Customer Relationship Executive
Kirtilal Kalidas Jewelers Pvt Ltd —Hyderabad, Telangana
- ₹3,50,000 - ₹5,00,000 a month
- Full-time
- In-person
- Health insurance
- Paid sick time
Quick apply
Associate - Customer Care - Sales & Support 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Associate Admission Executive
Quantean —Warangal, Telangana
- ₹4,00,000 - ₹5,00,000 a year
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Paid sick time
Quick apply
23h
Sr. Associate - Customer Care - Sales & Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
3d
Analyst II - Operations Support
Zelis —Telangana
- Full-time
- Hybrid work
- English
- Analysis skills
- Bachelor's degree
BILLING
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Software Development Engineer - Information Security
S&P Global —Hyderabad, Telangana
- Email
- Computer Science
- Java
- Master's degree
- Health insurance
- Paid time off
Client Service Representative
Zelis —Telangana
- Full-time
- Hybrid work
- Computer Science
- B.Sc
- Project management
13d
Subject Matter Expert - Billing and Collections
Enovis —Hyderabad, Telangana
- Full-time
- Nursing
- Analysis skills
- Bachelor's degree
- Health insurance
- Life insurance
13d
Customer Success Associate Manager
PiWheel —Mandamarri, Telangana
- Microsoft Powerpoint
- Microsoft Excel
- English
Trust & Safety New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Customer service
- Communication skills
2d
AR FOLLOW UP
R1 RCM, Inc. —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Concept Development Analyst
Zelis —Telangana
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
9d
Business Reporting Analyst-1
Zelis —Telangana
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Data analysis skills
13d
Customer Financial Services Specialist - Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Presentation skills
13d

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Associate - Customer Care - Blended 5A

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time
13 days ago

Qualifications

ISTQB Certification
English
Quality assurance
Bachelor's degree
Data management
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

process associate customer care jobs in ts

Associate - Customer Care - Blended 5A

Associate - Customer Care - Collections 5A

Trust & Safety Associate

Customer Service New Associate

Associate - S&P - Procurement Ops 5A

Customer Relationship Executive

Associate - Customer Care - Sales & Support 5A

Associate Admission Executive

Sr. Associate - Customer Care - Sales & Support 5B

Analyst II - Operations Support

BILLING

Associate Software Development Engineer - Information Security

Client Service Representative

Subject Matter Expert - Billing and Collections

Customer Success Associate Manager

Trust & Safety New Associate

AR FOLLOW UP

Concept Development Analyst

Business Reporting Analyst-1

Customer Financial Services Specialist - Associate

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