Project Owner / Service Delivery Operations Lead – Managed Operations
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- English
- Windows
- Leadership
- Work from home
Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations
Ardem Incorporated —Lucknow, Uttar Pradesh
- Full-time
- Remote
- English
- Windows
- Finance
- Work from home
Lead Assistant Manager – Record Retrieval Opeartions
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
- Business Administration
- Leadership
Senior Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- PMP
- Project management
3779826-Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Accounting
- Agile
Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- PMP
- Project management
Lead Assistant Manager |Insurance|Back Office
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
3847507-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
3883834-Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Team management
3848629-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Area Manager-Back-End/ Data Entry -Complex Transaction Processing
EXL Service —Noida, Uttar Pradesh
- Full-time
- Management
- Bachelor's degree
- Data entry

Related jobs to explore

Based on your search for assistant manager bpo

Operations Manager BPO Industry - (US Technical Sales and Support)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
Handle client escalations and maintain strong client relationships. Manage workforce planning, shift management, attendance, and resource allocation.
Up to ₹20,00,000 a year
Quick apply
Senior Manager
EXL Service —Noida, Uttar Pradesh
Identify and introduce tools, frameworks, or automation solutions that improve transition visibility and execution. Graduate / Post Graduate in any stream.

I want to receive the latest job alerts for assistant manager bpo in up

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assistant manager bpo jobs near up

Records Manager jobs in Noida, Uttar Pradesh

Delivery Manager jobs in Delhi, Delhi

Credit Manager jobs in Kochi, Kerala

Delivery Manager jobs in Kerala

Delivery Executive jobs in Hyderabad, Telangana

Delivery jobs in Madurai, Tamil Nadu

Delivery Manager jobs in Vadodara, Gujarat

Delivery Manager jobs in Noida, Uttar Pradesh

Data Entry Clerk jobs in Cherlapally, Hyderabad, Telangana

Data Entry Clerk jobs in Pune, Maharashtra

Data Entry Clerk jobs in Faridabad, Haryana

Part Time Night Shift, Data Entry jobs in Surat, Gujarat

Data Entry Clerk jobs in Jaipur, Rajasthan

Data Entry, No Registration Fee jobs in Lucknow, Uttar Pradesh

Assistant Leader jobs in Chennai, Tamil Nadu

Teacher, Assistant jobs in Chandigarh, Chandigarh

Team Leader, Rcm, Ar jobs in Chennai, Tamil Nadu

Assistant Professor, Biochemistry jobs in Kolkata, West Bengal

Account Assistant jobs in Andheri, Mumbai, Maharashtra

Hospital Operation Manager jobs in Hyderabad, Telangana

Project Owner / Service Delivery Operations Lead – Managed Operations

Ardem Incorporated -
Lucknow, Uttar Pradesh

Apply Now

Job details

Full-time

Benefits

Provident Fund
Work from home

Qualifications

English
Windows
Assistant manager experience
Leadership
Communication skills

Full job description

REMOTE

Project Owner / Service Delivery Operations Lead – Managed Operations

ARDEM Data Services Private Limited
UNIT No B-1/ 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone: 915.130.3150
Email: [email protected]

Position: Project Owner / Service Delivery Operations Lead – Managed Operations

Function: Operations / Delivery

Reports To: Operations Leadership / Director or Head of Delivery

Work Location: Remote (Work From Home) – India

Role Type: Client-Facing Service Delivery and Production Operations Ownership

ABOUT ARDEM

ARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.

We are hiring a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.

THE OPPORTUNITY

This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.

The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.

CORE RESPONSIBILITIES

Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues, and ensuring analysts understand expectations.
Communicate directly with clients through delivery calls, status updates, escalation communication, action-item recaps, and proactive risk notifications.
Run weekly governance for assigned accounts: output, SLA/timeliness, quality, backlog/aging, open issues, client dependencies, staffing/coverage, risks, corrective actions, and next steps.
Maintain process control through current work instructions, process maps, exception rules, quality checklists, training notes, issue logs, change logs, and ownership of the latest approved process version.
Identify delivery, quality, staffing, access, documentation, client-dependency, scope, backlog, and trust risks early; escalate with facts, impact, timeline, recommendations, and required support.
Drive continuous improvement by identifying repeat issues, root causes, rework patterns, process waste, training gaps, and opportunities to improve accuracy, speed, visibility, and client experience.
Partner with Solutions & Transition during launch/stabilization and accept delivery ownership after internal handoff.

WHAT WE’RE LOOKING FOR

5–10+ years in BPO/BPM, managed services,

d services, back-office operations, data operations, logistics operations, contact center operations, or client operations.
Experience as Assistant Manager – Operations, Deputy Manager – Operations, Team Lead / Senior Team Lead, Process Lead, Service Delivery Lead, Client Operations Lead, or similar role.
Has managed real production work: queues, daily volumes, backlog, aging, SLA/TAT, quality, staffing, team output, and client escalations.
Strong English communication with direct client-facing experience. Must be able to lead calls, write clear updates, manage expectations, and communicate risk proactively.
Comfortable working in a high-ownership environment where waiting for instructions is not acceptable.

MUST-HAVE CAPABILITIES

Production command – always knows current volume, status, backlog, aging, staffing, blockers, and SLA risk.
Client trust-building communication – clear, proactive, factual, non-defensive, and action-oriented.
Ownership mindset – does not wait to be told, does not hide behind analysts or circumstances, and escalates early when risk is material.
Governance discipline – can run weekly reviews, manage action logs, send recaps, and close loops.
Risk and corrective action – can identify early warning signs, perform root cause thinking, assign owners/dates, and verify that fixes work.

WORK FROM HOME REQUIREMENTS

This is a 100% remote role. Candidates must have their own Windows-based system that meets the following specifications:

Operating System

Windows

Device Type

Windows Laptop or Desktop

Screen Size

Minimum 14 inches

Screen Resolution

Full HD (1920 × 1080)

Processor

Intel Core i5 (or higher)

RAM

Minimum 8 GB or more (Mandatory)

Software

AnyDesk (Installation Required)

WHY JOIN ARDEM

100% Remote Work (Work From Home)
Structured Learning & Development Program
Dedicated Mentorship from Industry Professionals
Group Health Insurance Coverage
Professional Skill Development
Exposure to International Business Processes
Career Growth Opportunities
Collaborative and Learning-Focused Work Culture
Employee Provident Fund (EPF) Benefits as per company policy after probation completion
Eligibility for the Company’s Profit-Sharing Program upon successful confirmation as a full-time employee, subject to company policy and performance criteria

Apply Now

Refine Your Search

assistant manager bpo jobs in up

Project Owner / Service Delivery Operations Lead – Managed Operations

Project Owner / Service Delivery Operations Lead – Finance & Accounting Operations

Lead Assistant Manager – Record Retrieval Opeartions

Senior Assistant Vice President

3779826-Lead Assistant Manager

Assistant Vice President

Lead Assistant Manager |Insurance|Back Office

3847507-Senior Executive

3883834-Manager

3848629-Senior Executive

Area Manager-Back-End/ Data Entry -Complex Transaction Processing

Related jobs to explore

I want to receive the latest job alerts for assistant manager bpo in up

Explore jobs in more locations

REMOTE

Project Owner / Service Delivery Operations Lead – Managed Operations

ABOUT ARDEM

THE OPPORTUNITY

CORE RESPONSIBILITIES

WHAT WE’RE LOOKING FOR

MUST-HAVE CAPABILITIES

WORK FROM HOME REQUIREMENTS

WHY JOIN ARDEM

Jobseeker tools

Employer Tools

Browse

Stay Connected