Up Senior support lead it operations Jobs – 207 Open Jobs Today

Manager - Business Operations Support (L2 & Cross-Functional)
Qode —Mainpuri District, Uttar Pradesh
- Full-time
- PMP
- Master's degree
- Project management
Quick apply
3d
Senior Manager, Infrastructure Operations
Distro —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
Quick apply
1d
Chief Operating Officer (COO)
Oorja Development Solutions India Pvt. Ltd. —Lucknow, Uttar Pradesh
- ₹1,00,000 - ₹1,75,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Travel
- Paid time off
- Flexible schedule
Quick apply
Operations Manager (BPO Experience) - Technical Support
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- Up to ₹20,00,000 a year
- Full-time
- Microsoft Excel
- Management
- Master's degree
- Health insurance
Quick apply
9d
Lead / Senior Techno-Functional Consultant – Adobe Experience Cloud
WebSenor —Noida, Uttar Pradesh
- Full-time
- Azure
- Salesforce
- AWS
Quick apply
Senior Analyst - Procurement Operations
Barclays —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
3h
Lead Admin Operations Executive
MAQ Software —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Master's degree
- Administrative experience
Quick apply
Senior Project Manager RTSM - Operations
Signant Health —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- PMP
Senior IT Specialist
DSV —Noida, Uttar Pradesh
- Up to ₹10,00,000 a year
- Full-time
- Azure
- Oracle
- Computer Science
- Paid sick time
Team Lead-IT Risk
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Databases
- Analysis skills
- Leadership
- Work from home
8d
S3 - IT Director- Leave Solutions
Alight —Noida, Uttar Pradesh
- AWS
- Human resources
- APIs
- Health insurance
Operations Manager
TELUS Digital —Noida, Uttar Pradesh
- Customer service
- Analysis skills
- Bachelor's degree
Quick apply
7d
Senior IT & Security Operational Engineer
OneSpan —Noida, Uttar Pradesh
- Azure
- AWS
- Linux
Quick apply
Operation Executive: Lucknow
DHL —Lucknow, Uttar Pradesh
- Email
- Management
- Up to 50% travel
- Microsoft Office
- Health insurance
- Paid time off
Senior Lead Performance & Analytics
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Management
- Master's degree
- Financial services
- Work from home
Senior Lead
Nucleus Software —Noida, Uttar Pradesh
- Oracle
- System design
- Java
Senior Business Project Manager
SBS —Noida, Uttar Pradesh
- Project management
- APIs
- Communication skills
- Health insurance
- Paid time off
1d
4448 -Associate Director- Implementation Engineering
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Azure
- AWS
- AI
- Health insurance
Quick apply
15h
Senior Manager – Labour Compliance & Governance
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
6d
Senior manager - Sourcing
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
14d

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Manager - Business Operations Support (L2 & Cross-Functional)

Qode -
Mainpuri District, Uttar Pradesh

Quick apply

Job details

Full-time
3 days ago

Qualifications

Jira
Six Sigma Certification
Wiki systems
Operations management
PMP
Regulatory reporting
Master's degree
Project management
Bachelor's degree
Business Administration
Communication skills

Full job description

About the role

We are looking for an exceptionally organised and collaborative Manager – Business Operations Support to serve as the operational backbone that connects our technology, product, finance, compliance, and business teams. This is a cross-functional role embedded across the Operations and Compliance verticals, responsible for ensuring that internal processes are efficient, well-documented, and scalable as we grow under our RBI PA and PPI licences. You will also serve as the L2 escalation point for complex operational queries that cut across functions—acting as the go-to problem-solver for issues that don't sit neatly in any one team—and will own corporate-level reporting and RBI operational reporting in coordination with the Compliance function.

What you'll do

Cross-Functional Coordination

Act as the central coordinator across Technology, Product, Finance, Legal, Compliance, and Business teams—ensuring alignment on operational requirements for new product launches, system integrations, and regulatory changes.

Own the end-to-end tracking of cross-functional initiatives from requirement gathering through to go-live, flagging blockers and driving resolution.

Facilitate weekly and monthly cross-functional review meetings; maintain decision logs, action trackers, and RACI matrices.

Serve as the operational bridge between the Compliance team (CMP) and Operations team (OPS) for shared workstreams such as merchant risk reviews, audit support, and policy implementation.

L2 Escalation Management

Own the L2 escalation desk for complex operational issues that require cross-team investigation or judgment—covering payment anomalies, merchant disputes, reconciliation exceptions, and policy edge cases.

Define and maintain escalation SOPs, turnaround benchmarks, and routing logic for L2 cases across all operational sub-functions.

Maintain a log of L2 escalations, root causes, and resolutions; use patterns to drive systemic fixes with product and tech teams.

Corporate & RBI Operational Reporting

Own corporate-level operational reporting—compiling, quality-checking, and distributing periodic dashboards and MIS packs for senior management and the Board covering all operations sub-functions.

Coordinate with the Compliance and Finance teams to prepare and submit RBI-mandated operational reports on behalf of the operations function—ensuring accuracy, completeness, and on-time submission.

Maintain a reporting calendar covering all internal and regulatory reporting obligations; track status and flag risks to timely submission.

Build and maintain standardised reporting templates and data pipelines to reduce manual effort in recurring reports.

Process Design & Documentation

Own the creation and maintenance of operational playbooks, SOPs, process maps, and policy documents across all Operations sub-functions.

Lead periodic process audits to identify gaps, redundancies, and automation opportunities; implement improvements in collaboration with relevant teams.

Manage the internal knowledge base (wiki, SOP repository) and ensure it remains current, searchable, and accessible to all operations staff.

Operational Readiness & Project Management

Lead operational readiness assessments for new product, feature, or partner launches—identifying ops impacts, training needs, and SOP updates required before go-live.

Support the organisation's internal and external audit processes by preparing cross-functional operational documentation, data extracts, and evidence packs.

Track and report operational health metrics across functions; identify trends and surface actionable insights to senior leadership.

Vendor & Tool Management

Manage relationships with SaaS vendors providing operational tools (helpdesk, reconciliation, workflow automation, KYC platforms)—tracking contracts, SLAs, and renewal timelines.

Evaluate and onboard new operational tools in collaboration with the technology team; drive adoption and change management across teams.

What we're looking for

Bachelor's or Master's degree in Business Administration, Operations Management, or a related field.

5–8 years of experience in business operations, operations management, or a chief-of-staff type role in a fintech, payments, or financial services company.

Demonstrated ability to manage cross-functional projects and drive outcomes without direct authority.

Strong process design and documentation skills; experience building SOPs and operational playbooks.

Experience owning corporate or regulatory reporting in a payments or financial services environment.

Familiarity with the fintech/payments landscape—understanding of PA/PPI business models, RBI regulations at a working level, and key operational workflows.

Proficiency in project management tools (Jira, Asana, Notion, or similar), collaboration platforms, and Excel/Google Sheets.

Exceptional written and verbal communication skills for stakeholder management at all levels.

Nice to have

PMP, Six Sigma, or equivalent process/project management certification.

Prior experience in a shared-services or COO-office function in a regulated fintech or NBFC.

Exposure to compliance operations—understanding of audit evidence requirements, policy frameworks, and governance workflows.

Experience implementing workflow automation tools (e.g. Zapier, n8n, internal BPM platforms).

Prior experience coordinating RBI operational returns and regulatory data submissions.

Quick apply

Refine Your Search

senior support lead it operations jobs in up

Manager - Business Operations Support (L2 & Cross-Functional)

Senior Manager, Infrastructure Operations

Chief Operating Officer (COO)

Operations Manager (BPO Experience) - Technical Support

Lead / Senior Techno-Functional Consultant – Adobe Experience Cloud

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Lead Admin Operations Executive

Senior Project Manager RTSM - Operations

Senior IT Specialist

Team Lead-IT Risk

S3 - IT Director- Leave Solutions

Operations Manager

Senior IT & Security Operational Engineer

Operation Executive: Lucknow

Senior Lead Performance & Analytics

Senior Lead

Senior Business Project Manager

4448 -Associate Director- Implementation Engineering

Senior Manager – Labour Compliance & Governance

Senior manager - Sourcing

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