Uppal Kalan Hyderabad Telangana Lead product support(customer facing) Jobs – 177 Open Jobs Today

Lead - Product Support(Customer facing)
Zenoti —Hyderabad, Telangana
- Management
- Software troubleshooting
- English
Quick apply
Quantaco - Customer Success Team Lead
Talent Formula —Hyderabad, Telangana
- Hospitality
- Customer service
- Continuous improvement
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Head of KYC Operations - APAC
Wise —Hyderabad, Telangana
- ₹39,50,000 - ₹55,00,000 a year
- Full-time
- Management
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Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design
Deloitte —Hyderabad, Telangana
- Sales
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- Salesforce
12d
GenAI Product Lead, EMAP
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- AI
- Health insurance
- Life insurance
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Associate Director, Global People Experience
Carrier —Hyderabad, Telangana
- Full-time
- Hybrid work
- Human resources
- Agile
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Senior Expert GES SBS Customer Quality
dsm-firmenich —Hyderabad, Telangana
- Online application
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- Spanish
- Microsoft Excel
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Regional Product Manager DTH - APAC
Epiroc —Hyderabad, Telangana
- Bachelor's degree
- Marketing
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Customer Experience Program Manager, Customer Recovery & Acceleration
Blackbaud —Hyderabad, Telangana
- Full-time
- Communication skills
Client Engagement & Delivery Manager
Aeries Technology —Hyderabad, Telangana
- Full-time
- Management
- Computer Science
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1d
Lead - Field Engagement Operations Support
Sanofi —Hyderabad, Telangana
- Microsoft Powerpoint
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Customer Relationship Manager
Landeed —Hyderabad, Telangana
- ₹25,000 - ₹45,000 a month
- Full-time
- English
- In-person
- Communication skills
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Quick apply
Team Lead, Inbound Operations
ASSPL - Telangana - D82 —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
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Sales and Client Success Coordinator
WebPT India Private Limited —Hyderabad, Telangana
- CRM software
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- B.Sc
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4d
Team Lead Surface Operations, Team Lead Surface Operations
ASSPL - Telangana - D82 —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- English
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Director, Head of Service Operations
Cubic Corporation —Hyderabad, Telangana
- Full-time
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Manager - Implementation & Customer Onboarding
AllCloud —Hyderabad, Telangana
- Full-time
- Engineering
- English
- Bachelor's degree
Quick apply
3d
Policy SME Lead(Data Annotation)
Wipro Limited —Hyderabad, Telangana
- Night shift
- English
- Bachelor's degree
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2d
Senior Manager, Customer Success
Seismic —Hyderabad, Telangana
- Full-time
RCA Lead
Wipro Limited —Hyderabad, Telangana
- Management
13h

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Lead - Product Support(Customer facing)

Zenoti -
Hyderabad, Telangana

Quick apply

Job details

Qualifications

Management
Incident management
Software troubleshooting
Enterprise Software
English
Windows
Databases
SQL
Analysis skills
B2B
APIs
Customer support
Application support
Leadership
Communication skills

Full job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Key pointers:
Designation: Lead
Looking for: Minimum 2 years of direct people management experience in global customer facing roles
Must have: B2B SaaS / Software Product company background
Working hours and mode: Work from office / 9PM shift

What's the opportunity?

We are looking for Customer Support Team Leads to lead a team of Product Support Consultants, ensuring exceptional customer experience and effective issue resolution on the Zenoti platform.
The role involves team management, coaching, performance monitoring, and driving operational excellence in a 24x7x365 support environment.
Candidates should be flexible with shifts, have strong leadership skills, and be passionate about building high-performing support teams while maintaining work-life balance.

Requirements

What will I be doing?

Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
Serve as primary escalation contact for high priority support cases, including overall triage management.
Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Hire and train support team to provide effective customer communications.
Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

- 7+ years of experience in enterprise application support, customer support, or technical support roles, with exposure to web-based applications.
- Strong technical background with the ability to troubleshoot complex customer issues and guide support teams effectively.
- Proven experience in advanced application support, incident management, root cause analysis, and data-driven problem solving.
- Hands-on knowledge of SQL databases, Windows environments, and application troubleshooting; experience with APIs and integrations is an added advantage.
- Strong analytical, logical thinking, and problem-solving skills with the ability to handle escalations and drive timely resolutions.
- Excellent verbal and written communication skills in English, with the ability to collaborate with customers and cross-functional teams.
- Ability to thrive in a fast-paced, dynamic environment while leading teams and driving customer-focused support outcomes.

Why Zenoti?

Be part of an innovative company that is revolutionizing the wellness and beauty industry.
Work with a dynamic and diverse team that values collaboration, creativity, and growth.
Opportunity to lead impactful projects and help shape the global success of Zenoti's platform.
Attractive compensation.
Medical coverage for yourself and your immediate family.
Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Quick apply

Refine Your Search

lead product support(customer facing) jobs in uppal kalan hyderabad telangana

Lead - Product Support(Customer facing)

Quantaco - Customer Success Team Lead

Head of KYC Operations - APAC

Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

GenAI Product Lead, EMAP

Associate Director, Global People Experience

Senior Expert GES SBS Customer Quality

Regional Product Manager DTH - APAC

Customer Experience Program Manager, Customer Recovery & Acceleration

Client Engagement & Delivery Manager

Lead - Field Engagement Operations Support

Customer Relationship Manager

Team Lead, Inbound Operations

Sales and Client Success Coordinator

Team Lead Surface Operations, Team Lead Surface Operations

Director, Head of Service Operations

Manager - Implementation & Customer Onboarding

Policy SME Lead(Data Annotation)

Senior Manager, Customer Success

RCA Lead

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