Viman Nagar Pune Maharashtra Technical support lead Jobs – 4219 Open Jobs Today

Technical Lead
Persistent —Pune, Maharashtra
- Weekend availability
- Hybrid work
- Management
- Analysis skills
- Project management
- Flexible schedule
2d
Associate Lead - Incident Management ( SM2 )
Microland —Pune, Maharashtra
- Bachelor's degree
- Team management
- Communication skills
7d
PMC - Lead / DGM / Sr. Manager
TÜV SÜD —Pune, Maharashtra
- Full-time
- Project management
- Bachelor's degree
- Travel
7d
Major Incident Management Lead
Futurism —Hinjewadi, Pune, Maharashtra
- Rotational shift
- Windows
- Bachelor's degree
- Communication skills
Director, Global Service Delivery - APAC based
Siemens —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- PMP
- CAD
Lead Food Technologist
Eltane Performance Labs —Pune, Maharashtra
- ₹50,000 - ₹80,000 a month
- Full-time
- Analysis skills
- In-person
Quick apply
Staff Technical Lead, Back End
Vena Solutions —Pune, Maharashtra
- ₹37,99,461 - ₹51,40,447 a year
- Full-time
- Azure
- DevOps
- Java
Quick apply
Technical Head
Xolopak India Ltd. —Pune, Maharashtra
- ₹11,00,000 - ₹15,00,000 a year
- Full-time
- Microsoft Office
- Project management
- Electrical experience
- Health insurance
- Paid time off
Quick apply
11d
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Program Manager
DigiRecruitx —Pune, Maharashtra
- ₹30,00,000 - ₹60,00,000 a year
- Full-time
- Computer Science
- PMP
- Project management
Quick apply
Vice President - Customer Care Lead
Barclays —Pune, Maharashtra
- Customer service
- Microsoft Office
- Master's degree
4d
Technical Delivery Lead
bp —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Product management
6d
Lead Technical Program Manager
Mastercard —Pune, Maharashtra
- Full-time
- Project management
- Agile
- Communication skills
TECHNICAL LEAD
Coforge Ltd. —Pune, Maharashtra
- AWS
- Python
- HTML
13d
Head of Partner Performance Management
ESP Global Services Limited —Pune, Maharashtra
- ₹38,00,000 - ₹45,00,000 a year
- Analysis skills
- Budgeting
Quick apply
JDE Technical Lead (Technical & Functional)
Sourceo —Pune, Maharashtra
- Full-time
- Software troubleshooting
- SQL
5d
Infrastructure Delivery Lead / Manager
Codvo.ai —Pune, Maharashtra
- Azure
- PMP
- Engineering
Senior PLC Programmer Lead
J K SYSTEMS —Nighoje, Pune, Maharashtra
- ₹25,000 - ₹70,000 a month
- Full-time
- Programmable logic controllers
- Bachelor's degree
- Travel
- Health insurance
Quick apply
Senior Program Manager - Maharashtra
Intelehealth —Pune, Maharashtra
- Full-time
- Medicine
- Microsoft Excel
- Microsoft Office
- Health insurance
- Flexible schedule
3d
PMO/Delivery Management Reporting Lead
Codvo.ai —Hinjawadi, Pune, Maharashtra
- Microsoft Excel
- Project management
- Bachelor's degree

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Technical Lead

Persistent -
Pune, Maharashtra

Apply Now

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

Jira
Management
Technical support
Analysis skills
Project management
Bachelor's degree
Customer relationship management
Mentoring
Organisational skills
Relationship management
ServiceNow
Customer support
HubSpot
SaaS
Communication skills

Full job description

Job Description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position:

We are seeking an experienced Associate Manager / Technical Lead to lead and manage a high-performing Technical Support team. The ideal candidate will possess strong leadership capabilities, deep expertise in customer support operations, SaaS environments, and escalation management. This role is responsible for driving customer satisfaction, operational excellence, team development, and service delivery effectiveness while handling critical incidents and support operations.

Role: Associate Manager or Technical Lead
Location: Pune
Experience: 9+Years
Job Type: Full Time Employment

What You'll Do:

Lead and manage the technical support team to deliver exceptional customer experiences.
Hire, onboard, coach, mentor, and develop support engineers and team members.
Define team goals, performance metrics, and operational objectives.
Collaborate with cross-functional teams to improve service delivery and support processes.
Manage customer escalations and drive timely issue resolution.
Act as a key point of contact for critical incidents and high-priority issues.
Monitor case queues and ensure effective workload distribution.
Ensure adequate phone, ticketing, and support coverage across shifts.
Track and manage support KPIs, SLAs, and operational metrics.
Develop and maintain reporting dashboards, support metrics, and tracking mechanisms.
Participate in weekend support rotations and assist during global outages.
Engage in on-call support activities and incident response processes.
Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Maintain process documentation, operational procedures, and knowledge-sharing practices.

Expertise You'll Bring:

9 to 15 years of experience in Technical Support, Customer Support, or Service Operations.
Minimum 4 years of experience leading customer support or technical support teams.
Strong leadership and people management capabilities.
Proven experience hiring, mentoring, and developing high-performing teams.
Strong understanding of customer support operations and service delivery models.
Experience managing customer escalations and critical incident resolution.
Knowledge of SLA management, support KPIs, and operational reporting.
Strong project management and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent verbal, written, and interpersonal communication skills.
Strong customer relationship management skills.
Experience collaborating with technical and business stakeholders.
Familiarity with support platforms such as HubSpot, Jira, and ServiceNow.
Experience with security platforms, email protection solutions, cloud services, and SaaS environments is preferred.
Ability to create a positive team culture with high employee engagement and retention.
Strong analytical, problem-solving, and decision-making skills.
Experience with workforce planning, resource management, and operational governance.
Flexibility to work evening, weekend, and on-call support schedules as required.
Bachelor's Degree in a technical field or equivalent practical experience.
Passion for customer success, operational excellence, and continuous improvement.

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let’s unleash your full potential at Persistent - persistent.com/careers

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Open Positions

Project Management,Resource Management

Skills Required

PUNE

Location

Project Management,Resource Management

Desirable Skills

184917

Job Code

Apply Now

Refine Your Search

technical support lead jobs in viman nagar pune maharashtra

Technical Lead

Associate Lead - Incident Management ( SM2 )

PMC - Lead / DGM / Sr. Manager

Major Incident Management Lead

Director, Global Service Delivery - APAC based

Lead Food Technologist

Staff Technical Lead, Back End

Technical Head

Director, Technical Support

Program Manager

Vice President - Customer Care Lead

Technical Delivery Lead

Lead Technical Program Manager

TECHNICAL LEAD

Head of Partner Performance Management

JDE Technical Lead (Technical & Functional)

Infrastructure Delivery Lead / Manager

Senior PLC Programmer Lead

Senior Program Manager - Maharashtra

PMO/Delivery Management Reporting Lead

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