chennai tamil nadu virtual customer service Jobs – 112 Open Jobs Today

SPE-Customer Service PR
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Customer service
- Communication skills
6d
Inside Sales Executive
Leelin Global Supplies —Alandur, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Sales
- Customer service
- Cell phone reimbursement
- Paid sick time
Quick apply
6d
Sr. Manager Service Delivery
Liquidity Services, Inc. —Chennai, Tamil Nadu
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Relationship Manager – Direct Channel
TiltedDelta —Chennai, Tamil Nadu
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Sales
- Finance
- Master's degree
Quick apply
1d
CSM
Standard Chartered —Chennai, Tamil Nadu
- Sales
- Communication skills
- Banking
- Health insurance
- Paid sick time
4d
SPE-Accounts Receivable
Cognizant —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- English
13d
Business Development Executive (BDE)
FINECONS PVT LTD —Chennai, Tamil Nadu
- ₹25,000 - ₹38,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Cell phone reimbursement
- Flexible schedule
Quick apply
6d
Analyst - Asset Management
Microland —Chennai, Tamil Nadu
- Software troubleshooting
- Bachelor's degree
8d
Client Reporting - Performance Analyst
Citi —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Relationship Manager
IBSFINCORP —Chennai, Tamil Nadu
- ₹20,000 - ₹60,000 a month
- Full-time
- English
- Finance
- Bachelor's degree
Quick apply
10d
Sr. Business Development Executive
Finecons Pvt Ltd —Chennai, Tamil Nadu
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
- Cell phone reimbursement
- Flexible schedule
Quick apply
6d
Inside Sales Executive
Techfruits Solutions Private Limited —Chennai, Tamil Nadu
- Up to ₹6,00,000 a year
- Full-time
- Sales
- Customer service
- English
- Health insurance
Quick apply
Associate Manager
Standard Chartered —Chennai, Tamil Nadu
- Bachelor's degree
- Banking
- Health insurance
- Paid sick time
Manager - IT Service APAC
Genesys —Chennai, Tamil Nadu
- Online application
- Computer Science
- Windows
- Bachelor's degree
2d
Associate -Tech Risk & Control
American Express —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Financial services
6d
Executive - Talent Partner
Cognizant —Chennai, Tamil Nadu
- Full-time
- Analysis skills
- Human resources
- In-person
5d
Team Leader - OTC
DHL —Chennai, Tamil Nadu
- Full-time
- Oracle
- English
- Finance
Associate-OFR
DHL —Chennai, Tamil Nadu
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
- Paid time off
ServiceNow CSM Consultant
InfoBeans —Chennai, Tamil Nadu
- Customer service
- Machine learning
- JavaScript
3d
Credit Analyst - Risk Initiation
Standard Chartered —Chennai, Tamil Nadu
- Microsoft Office
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time

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SPE-Customer Service PR

Cognizant -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time
6 days ago

Qualifications

Order management system
Customer service
Communication skills

Full job description

Job Summary
Serve as a specialist in customer service and advanced order management for a global organization handling complex order lifecycles issue resolution and coordination with internal teams in a hybrid day shift model while ensuring accuracy compliance and a high quality experience for customers in the medical devices domain when applicable.

Responsibilities
Manage end to end order processing using advanced order management tools to ensure accurate entry timely validation and smooth fulfillment for all assigned customer accounts.
Coordinate proactively with internal supply logistics finance and commercial teams to resolve order blocks allocation issues and billing questions in a timely and transparent manner.
Respond promptly and professionally to customer inquiries through phone mail or collaboration platforms providing clear updates on order status delivery timelines and any service impacts.
Monitor open orders backlogs and service requests on a daily basis to identify potential delays early and take corrective actions that protect customer commitments.
Maintain accurate and complete documentation of conversations changes and approvals in the customer service systems so that every case remains auditable and traceable.
Analyze recurring customer issues and order defects to recommend process improvements that reduce errors shorten cycle times and enhance satisfaction.
Apply knowledge of medical devices operations when relevant to interpret product details regulatory considerations and handling requirements that affect order processing and customer support.
Collaborate with quality and compliance teams to ensure that order handling and customer communications align with internal policies and external regulatory expectations.
Support onboarding and education of customers on ordering channels reference materials and self service options to encourage efficient and error free order placement.
Track and report key service metrics such as response times order accuracy and case resolution patterns to help the team and management identify trends and prioritize actions.
Adapt to the hybrid work model by using digital collaboration tools effectively and by maintaining consistent communication rhythms with team members and stakeholders.
Handle escalations with calm and structured problem solving engaging the right experts to restore service and to communicate realistic resolutions to customers.
Contribute to initiatives that aim to improve access reliability and safety of products supplied to healthcare providers thereby supporting better outcomes for patients and communities.

Qualifications
Bring practical experience in customer service or order management roles for at least one year with a strong focus on accuracy responsiveness and collaborative problem solving.
Demonstrate hands on proficiency in advanced order management platforms and related business applications with the ability to learn new systems quickly.
Show solid understanding of core customer service practices including case logging status updates escalation handling and expectation management.
Apply clear and concise communication skills in spoken and written form so that diverse stakeholders can easily understand status risks and required actions.
Use analytical thinking and basic data interpretation to review reports identify anomalies in orders and suggest targeted corrective or preventive steps.
Exhibit familiarity with the medical devices or broader healthcare domain as a desirable asset that supports more contextual and empathetic customer interactions.
Operate effectively in a hybrid work setup by managing time independently staying reachable during agreed hours and using virtual collaboration channels with discipline.

Apply Now

Refine Your Search

virtual customer service jobs in chennai tamil nadu

SPE-Customer Service PR

Inside Sales Executive

Sr. Manager Service Delivery

Relationship Manager – Direct Channel

CSM

SPE-Accounts Receivable

Business Development Executive (BDE)

Analyst - Asset Management

Client Reporting - Performance Analyst

Relationship Manager

Sr. Business Development Executive

Inside Sales Executive

Associate Manager

Manager - IT Service APAC

Associate -Tech Risk & Control

Executive - Talent Partner

Team Leader - OTC

Associate-OFR

ServiceNow CSM Consultant

Credit Analyst - Risk Initiation

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