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PMO

Zycus
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Salesforce
Analysis skills
Human resources

Full job description

About Us

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

As an Operations Analyst within the Professional Services (PS) organization, you will play a critical role in driving operational efficiency, maintaining audit-ready records, and tracking key delivery metrics aligned to employee performance goals. This role supports internal compliance, MBO tracking, and the data governance necessary to power the annual Variable Pay Process (VPP). Success in this role requires strong analytical discipline, attention to process adherence, and effective collaboration across consulting and delivery leadership.

Objectives (what you'll accomplish):

- Maintain and enhance dashboards and reports that monitor delivery KPIs (utilization, backlog, project health, etc.)
- Collaborate with Project Managers and Resource Managers to support weekly resourcing and delivery performance visibility
- Track individual and team-level MBO (Management by Objective) metrics across roles and geographies
- Ensure data quality and audit readiness of project-related inputs tied to VPP eligibility
- Coordinate with HR and Delivery Leadership to provide validated performance data for VPP cycles
- Support internal compliance and process adherence by enforcing delivery documentation standards (SOW tracking, project kickoff, closure checklists, etc.)
- Document and maintain SOPs for operational processes and MBO metric calculations
Attend and Provide necessary evidences for Audits like Audit for SOC Compliance
Manage professional services financial metrics (revenue, sales forecasting, etc)

Core Competencies (what you need to know, or potentially quickly learn):

- Data Accuracy & Validation: Strong attention to detail in reviewing and managing performance-related inputs
- Operational Insight: Understanding of how Professional Services teams track metrics tied to incentive compensation
- PSA Tool Proficiency: Familiarity with tools like Wrike, Salesforce, or similar systems for project and MBO tracking
- Process Governance: Ability to uphold and reinforce internal delivery and documentation standards
- Communication: Ability to communicate data-driven insights and audit findings clearly and professionally
- Confidentiality & Integrity: High standards of discretion when managing performance and compensation-related data

Job Requirement

Experience & Qualifications (Required, Ideal, Nice-to-have):

Required:

- 2–4+ years of experience in operations, program coordination, or compliance roles
- Strong Excel, PowerPoint, and documentation skills
- Familiarity with consulting or professional services team structures and workflows
Strong Analytical capabilities demonstrating Trends

Ideal:

- Experience tracking performance metrics, goals, or KPIs for employee evaluation or compensation
- Exposure to operational audits, internal controls, or HR/compensation processes
- Prior experience working with delivery or implementation teams in a SaaS environment for similar role

Nice-to-have:

- Familiarity with MBO frameworks and performance calibration
- Exposure to PSA, CRM, or HRIS systems (e.g., Wrike, Salesforce, etc)
- Experience supporting cross-functional initiatives involving HR, Delivery, and Finance

What You Will Gain:

- Hands-on experience supporting MBO compliance and incentive processes in a global SaaS delivery team
- Visibility into operational performance data and professional services success metrics
- Cross-functional collaboration with HR, delivery, and operations leaders
- A foundational role with pathways to careers in operations management, compensation analysis, or delivery optimization
- Competitive compensation and career development within a high-growth, performance-oriented culture

Apply Now

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