kharadi pune maharashtra service desk analyst Jobs – 40 Open Jobs Today

Service Desk Analyst
Stantec —Pune, Maharashtra
- Full-time
- Research
- No travel
Service Desk Engineer
Tata Consultancy Services —Pune, Maharashtra
- Bachelor's degree
4d
Service Desk Analyst
FNZ —Pune, Maharashtra
- Full-time
- Microsoft Access
- Azure
- Software troubleshooting
Service Desk Analyst | Pune
TransPerfect —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick apply
Service Desk Analyst
Nihilent —Pune, Maharashtra
- Microsoft Outlook
- Microsoft Office
- Training & development
IT Service Desk Analyst
ASPR Technology- A Scalong Company —Pune, Maharashtra
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Global Service Desk Analyst - Dispatch Services
ESP Global Services Limited —Pune, Maharashtra
- Customer service
- English
- Microsoft Office
- Health insurance
Quick apply
12d
Call Centre Agent / Service Desk Analyst
Advait Techserve India Pvt Ltd —Wadgaon Sheri, Pune, Maharashtra
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick apply
Security Analyst
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- Windows
- Commuter assistance
- Paid time off
14d
IT.Junior Support Analyst
Citco —Pune, Maharashtra
- Full-time
- Analysis skills
- Presentation skills
- Bachelor's degree
15h
Associate Service Desk Analyst
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Oracle
- Microsoft Outlook
Associate Service Desk Analyst
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Oracle
- Microsoft Outlook
Service Desk Quality Analyst | Pune
TransPerfect —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Computer Science
- Software troubleshooting
Quick apply
IT Infrastructure Analyst
G-Source Technologies LLC. —Pune, Maharashtra
- ₹4,08,880.26 - ₹12,67,522.60 a year
- Full-time
- CRM software
- Windows
- In-person
- Health insurance
- Food provided
Quick apply
Desktop Support Analyst
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
Service Delivery Coordinator
GTT Communications —Pune, Maharashtra
- Full-time
- Project management
Commitment Desk Analyst
Onity Group Inc. —Pune, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
5d
Manager - Service Desk and Knowledge Management Lead
Davies —Pune, Maharashtra
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Analyst - HRIS Reporting
Gallagher —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Life insurance
Lead Salesforce Business Analyst (Remote Eligible)
mindZvue Technologies —Pune, Maharashtra
- ₹3,000 a month
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Health insurance
- Paid time off

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Service Desk Analyst

Stantec -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Research

Full job description

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.

Primary Purpose of Position:

The Service Desk Analysts are the first point of contact for staff seeking technical assistance for technology issues relating to company supported computer applications and platforms. They serve as members of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk

Primary responsibility is prompt, courteous customer support and service - respond professionally to requests for technical assistance via phone, remotely or in person (where applicable). Be present and visible in the Service Desk and available to customers requiring technical assistance. Follow-up on customer interactions, assessing whether this should be by phone, in person or email depending on the nature of follow-up required. Attention should be given to achieving First Call Resolution (FCR) as much as possible.

Key Accountabilities:

Be willing to find answers to all questions addressed to them.
Be ready to research questions using a variety of resources, and work with other IT and affiliated staff in answering customer questions.
Obtain and evaluate all relevant information to handle inquiries.
Diagnose and resolve technical hardware and software issues to the best of their ability and redirect issues to other Tiers or Resources as appropriate.
Advise customers on appropriate action.
Identify and appropriately escalate situations requiring urgent attention.
Document resolutions: attaching relevant information to tickets, record details of inquiries, actions taken, communicate and coordinate with internal departments and customers.
Stay current with system information, changes and updates
Learn fundamental operations of commonly used software, hardware, and other equipment to provide excellent customer support.
Stay abreast of current news, system information, problems, changes and updates relevant to our customer community.
Be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
Familiarize themselves with the research and information resources and knowledge bases at hand to provide solutions to questions.
Learn the functions of other Tiers and Resources for the purpose of triaging inquiries/ticket assignments appropriately.
Follow standard Service Desk operating procedures;
Accurately log all interactions using ticketing software.
Process forms according to procedure.
Manage customers' accounts.
Participate in an on-call rotation if required.

Primary Location: India | Pune

Organization: Stantec IN Business Unit

Employee Status: Regular

Business Justification: New Position

Travel: No

Schedule: Full time

Job Posting: 27/04/2026 10:04:22

Req ID: 1005460

Apply Now

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