gurugram haryana center head Jobs – 245 Open Jobs Today

Director – CEx
Excitel Broadband —Gurugram, Haryana
- Master's degree
- Bachelor's degree
8d
National Sales Head Global pop-culture merchandise innovators
Skyleaf Consultants —Gurugram, Haryana
- ₹20,00,000 - ₹40,00,000 a year
- Full-time
- Microsoft Office
- Master's degree
- MBA
Global Talent Acquisition Senior Specialist – Operations CoE
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Analysis skills
- Human resources
Enterprise Sales Manager
Innvocon Learning Solutions —Gurugram, Haryana
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- APIs
- In-person
- Paid sick time
Quick apply
2d
Operations Manager I
Concentrix —Gurugram, Haryana
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
Education and Skilling Head - Defence background Person
AITMC Ventures Pvt Ltd. —Gurugram, Haryana
- ₹15,00,000 - ₹20,00,000 a year
- Master's degree
- Bachelor's degree
- Recruiting
Quick apply
Director & Cluster Head - Distribution Network(North)
Standard Chartered —Gurugram, Haryana
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
7d
Category Manager
Whirlpool —Gurugram, Haryana
- Full-time
- Master's degree
- Project management
- MBA
Treasury Manager, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- English
- Team management
Sales Manager – NVIDIA GPU & AI Infrastructure Sales
Kerner Norland —Gurugram, Haryana
- ₹10,00,000 - ₹20,00,000 a month
- Full-time
- Hybrid work
- Sales
- Business development
- AI
Quick apply
Head of HR
Aspire Lifestyles —Gurugram, Haryana
- English
- Travel
- Human resources
Responsible AI Manager, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Master's degree
- AI
- Communication skills
Head of Finance
BNC Global —Saket, Delhi
- Full-time
- Team management
- Accounting
- In-person
Quick apply
10d
Admission Counselor (B2C-Edtech)
Masters union —Gurugram, Haryana
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- CRM software
- English
- Master's degree
- Work from home
- Flexible schedule
Quick apply
3d
Executive - Corporate Communications
Shiva Infra Solutions Pvt. ltd. —Malviya Nagar, Delhi, Delhi
- ₹40,000 - ₹60,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Treasury Associate, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Microsoft Excel
- English
- Accounting
Admission Counselor
Master's Union —Gurugram, Haryana
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- CRM software
- English
- Master's degree
- Health insurance
- Flexible schedule
Quick apply
3d
Account Manager - GCC, GCC, AWS India
AWS India - Delhi —Gurugram, Haryana
- Full-time
- Sales
- Master's degree
- AWS
Director of Revenue Management - India & SWA
India Consultancy Private Limited —Gurugram, Haryana
- Full-time
- Microsoft Office
- Master's degree
- Administrative experience
CMS & Partner Lead – India
Ciena —Gurugram, Haryana
- Full-time

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Director – CEx

Excitel Broadband -
Gurugram, Haryana

Apply Now

Job details

8 days ago

Qualifications

Customer retention
Operations management
Call center
Master's degree
Quality assurance
Bachelor's degree
Customer support
B.E.

Full job description

Job summary:
The Head of Customer Experience represents the customer's voice internally, creating a bridge between Excitel and its customers. He/She will lead and transform the end-to-end customer journey across all touchpoints & will be responsible for driving operational excellence, digital transformation, and superior customer satisfaction, while building scalable processes and high-performing teams. He/She will create the roadmap of service for the organization by aligning customer segments- expectations and goals. The ideal candidate brings deep expertise in call center operations, customer lifecycle management, and omnichannel engagement, along with a strong focus on NPS, retention, and revenue growth through upsell and cross-sell strategies.

Responsibilities: Customer Experience Strategy & Ownership

Design, develop and deploy Excitel’s customer experience strategy, with clear characterization of customer segments expectations (current and future), detailing touchpoints under the umbrella of mandatory guidelines.
Own and drive the overall Customer Experience (CX) strategy, ensuring alignment with business goals and customer expectations.
Lead initiatives to improve Net Promoter Score (NPS) and overall customer satisfaction across the lifecycle.
Champion a culture of customer obsession, embedding CX as a core organizational priority.

Call Center Operations & Service Excellence

Oversee end-to-end call center operations, ensuring high service quality, productivity, and adherence to SLAs.
Drive operational efficiency through process optimization, workforce planning, and performance management.
Establish strong governance frameworks for quality assurance, training, and continuous improvement.

Digital & AI-led Transformation

Lead digital transformation initiatives to enhance customer engagement and service delivery.
Drive implementation of AI-based omnichannel platforms (voice, chat, email, social) for seamless customer interactions.
Leverage automation and analytics to improve response times, personalization, and resolution efficiency.

Customer Lifecycle Management (Retention & Growth)

Design and execute renewal and retention strategies to improve customer lifetime value.
Drive upsell and cross-sell initiatives through customer insights, segmentation, and targeted engagement.
Identify churn drivers and implement proactive interventions to reduce attrition.

Online Reputation & Social Media

Oversee social media and online reputation management, ensuring timely and effective resolution of customer concerns.
Monitor customer sentiment across digital platforms and implement strategies to enhance brand perception.
Establish response frameworks for escalations and critical customer issues.

Cross-Functional Collaboration

Work closely with Product, Sales, Technology, and Operations teams to ensure a unified and consistent customer experience.
Act as the voice of the customer in strategic discussions and decision-making forums.
Drive alignment across teams to deliver seamless customer journeys.

Data, Insights & Continuous Improvement

Leverage data analytics to track CX metrics, NPS trends, operational KPIs, and customer behavior patterns.
Identify gaps and opportunities to improve processes, systems, and customer interactions.
Build dashboards and reporting mechanisms for leadership visibility and decision-making.

Key Skills & Competencies:

Strong experience in Call Center Operations Management
Proven track record in improving Operational Efficiency & Service Delivery
Expertise in Digital Transformation & AI-driven Omnichannel CX
Strong ownership of NPS and Customer Satisfaction Metrics
Deep understanding of Customer Lifecycle, Retention & Renewal Strategies
Experience in Upsell and Cross-sell strategy execution
Expertise in Social Media & Online Reputation Management
Excellent cross-functional collaboration and stakeholder management skills
High level of customer obsession and problem-solving mindset
Excellent interpersonal skills coupled with stakeholder management
Thrives in a fast-paced environment; able to work in ambiguity and be flexible as priorities change
Analytical, conceptual, problem solving & decision making Skills
Excellent verbal and non verbal Communication Skills

Qualifications & Experience

Post Graduate with a minimum of 12 years’ experience in the telecom, service industry or high growth startup
Proven experience in leading large-scale customer support or CX functions
Candidates with technical background (B.E. / B. Tech) preferred

Job Summary

Function Director - CEx
Location Gurgaon
Date Posted May 26, 2026

Apply Now

Refine Your Search

center head jobs in gurugram haryana

Director – CEx

National Sales Head Global pop-culture merchandise innovators

Global Talent Acquisition Senior Specialist – Operations CoE

Enterprise Sales Manager

Operations Manager I

Education and Skilling Head - Defence background Person

Director & Cluster Head - Distribution Network(North)

Category Manager

Treasury Manager, GESS - Global Capability Center

Sales Manager – NVIDIA GPU & AI Infrastructure Sales

Head of HR

Responsible AI Manager, GESS - Global Capability Center

Head of Finance

Admission Counselor (B2C-Edtech)

Executive - Corporate Communications

Treasury Associate, GESS - Global Capability Center

Admission Counselor

Account Manager - GCC, GCC, AWS India

Director of Revenue Management - India & SWA

CMS & Partner Lead – India

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