kolkata west bengal delivery analyst Jobs – 109 Open Jobs Today

Service Desk Analyst - Senior ( 3-5 yrs), Kolkata
Skill Lab Services —Kolkata, West Bengal
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
8d
Analyst I, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time
Consulting Analyst
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
14d
Business Analyst
Nfame Technologies —Kolkata, West Bengal
- ₹10,000 - ₹50,000 a month
- Full-time
- Hybrid work
- Hospitality
- Sales
- Communication skills
- Commuter assistance
- Work from home
Quick apply
4d
Business Analyst
SuperProcure —Kolkata, West Bengal
- ₹6,00,000 - ₹8,00,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
Quick apply
Mcom / MBA Finance
eDominer Technologies PVT LTD —Kolkata, West Bengal
- ₹3,00,000 - ₹5,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Quick apply
3h
Supply Chain Operations Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Delivery Operations Senior Analyst
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Telecom Data Analyst
TEOCO —Kolkata, West Bengal
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Databases
Gen AI Business Analyst
Capgemini —Kolkata, West Bengal
- Machine learning
- Agile
- AI
- Health insurance
6d
Active Directory
Tata Consultancy Services —Kolkata, West Bengal
- Bachelor's degree
Project Manager
Weavers Web Solutions Pvt. Ltd —Kolkata, West Bengal
- ₹60,000 - ₹90,000 a month
- Full-time
- Azure
- Java
- Project management
- Flexible schedule
Quick apply
Analyst - Business Consulting PI - GOV - CNS - BC - Transformation Delivery - Kolkata
EY —Kolkata, West Bengal
- Master's degree
- Project management
- Agile
Business Analyst
Anmol Industries Ltd. —Kolkata, West Bengal
- Master's degree
- Project management
- Manufacturing
Business Analyst Consultant
Sundew —Kolkata, West Bengal
- Full-time
- Presentation skills
- Bachelor's degree
- AI
Sr. Relationship Manager - Wealth - Kolkata Park Plaza (Part 02) - MM*
TATA Capital —Kolkata, West Bengal
- Full-time
- Bachelor's degree
Junior Financial Analyst
Clinisys —Kolkata, West Bengal
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
Quality Analyst – Healthcare Customer Service (WFO, Kolkata)
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Office
- 12th Pass
- Bachelor's degree
Quality Analyst – E-Commerce – Kolkata, India
Fusion CX —Salt Lake, Kolkata, West Bengal
- Microsoft Office
- Analysis skills
- Flexible schedule
Analyst II, IM Engineering
Xerox —Kolkata, West Bengal
- Full-time

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Service Desk Analyst - Senior ( 3-5 yrs), Kolkata

Skill Lab Services
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹10,00,000 - ₹20,00,000 a year
8 days ago

Qualifications

ITIL Certification
Azure
Incident management
Customer service
Technical support
Analysis skills
IT support
Communication skills
Active Directory
Intune

Full job description

Job Summary:

We are hiring a Service Desk Analyst – Senior with strong experience in enterprise IT support, incident management, and customer-focused technical troubleshooting. The ideal candidate should possess hands-on expertise in handling complex incidents, coordinating with technical resolver teams, and delivering high-quality frontline IT support across enterprise environments. The role requires strong communication skills, SLA management capabilities, and expertise in Microsoft 365 ecosystem and endpoint management tools.

Role & Responsibilities:

· Provide frontline technical support for incidents and service requests across multiple support channels including telephone, remote support, and ITSM tools

· Handle incident lifecycle management from initiation through resolution and confirmed closure

· Diagnose and troubleshoot technically complex issues beyond standard procedures where feasible

· Coordinate with Level 2/3 teams, vendors, and resolver groups for timely issue resolution

· Ensure incidents and service requests are logged, prioritised, categorised, and routed as per SLA processes

· Monitor SLA compliance and proactively escalate risks impacting service delivery

· Provide timely updates and communication to users, stakeholders, and technical teams

· Participate in major incident coordination and support service restoration activities

· Assist in handling VIP users, escalated incidents, and customer-critical business functions

· Translate technical issues into business-friendly communication for end users and stakeholders

· Maintain high-quality documentation for incidents, troubleshooting, and resolutions

· Create and update knowledge base articles and reusable troubleshooting documentation

· Support continuous service improvement and knowledge management initiatives

· Provide informal technical guidance and support to junior team members

· Participate in after-hours support, on-call, and rostered shift coverage as required

Technical Skills Required:

· Strong experience in Service Desk / Technical Support roles within enterprise or MSP environments

· Hands-on expertise in Microsoft 365 support and administration

· Strong knowledge of Entra ID (Azure Active Directory) and identity management

· Experience with Intune, Autopilot, endpoint management, and device administration

· Familiarity with ITSM tools such as HaloITSM or similar ticketing platforms

· Strong troubleshooting and analytical problem-solving skills

· Understanding of incident management, SLA tracking, and service restoration processes

· Experience handling major incidents and coordinating with resolver teams

· Ability to manage customer communication and expectation handling professionally

· Knowledge of remote support tools, monitoring tools, and RMM platforms

· ITIL Foundation certification preferred

· Excellent verbal and written communication skills

· Ability to work under pressure in high-priority incident environments

· Strong customer service orientation and stakeholder management capability

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery analyst jobs in kolkata west bengal

Service Desk Analyst - Senior ( 3-5 yrs), Kolkata

Analyst I, IM Engineering

Consulting Analyst

Business Analyst

Business Analyst

Mcom / MBA Finance

Supply Chain Operations Analyst

Delivery Operations Senior Analyst

Telecom Data Analyst

Gen AI Business Analyst

Active Directory

Project Manager

Analyst - Business Consulting PI - GOV - CNS - BC - Transformation Delivery - Kolkata

Business Analyst

Business Analyst Consultant

Sr. Relationship Manager - Wealth - Kolkata Park Plaza (Part 02) - MM*

Junior Financial Analyst

Quality Analyst – Healthcare Customer Service (WFO, Kolkata)

Quality Analyst – E-Commerce – Kolkata, India

Analyst II, IM Engineering

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