Mumbai Maharashtra Hotel operation manager Jobs – 140 Open Jobs Today

Assistant Service Delivery Manager
Aspire Lifestyles —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Restaurant Operation Manager
Earth Cafe —Mumbai, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Management
- Food provided
- Paid sick time
Quick apply
14d
Admin Manager
Champion Specialty Chemicals Pvt Ltd —Mumbai, Maharashtra
- ₹40,000 - ₹70,000 a month
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Health insurance
Quick apply
Shift Manager
Ten 11 Hospitality LLP —Mumbai, Maharashtra
- ₹40,000 - ₹45,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Team management
- Paid time off
- Food provided
Quick apply
Tourism Business Manager
SJ Studios —Sakinaka, Mumbai, Maharashtra
- ₹55,000 - ₹60,000 a month
- Full-time
- Hospitality
- English
- Bachelor's degree
Quick apply
4d
Operations Manager
CYK Hospitalities Pvt. Ltd. —Mumbai, Maharashtra
- ₹70,000 - ₹90,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Team management
- Flexible schedule
- Paid sick time
Quick apply
7d
General Manager -Corporate Sales (Travel Industry)
Trident HRM Services Pvt Ltd —Mumbai, Maharashtra
- ₹25,00,000 - ₹30,00,000 a year
- Hospitality
- Sales
- Business development
Quick apply
Operations Manager
Colstay Limited - The Hive Hostels —Mumbai, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Hospitality
- Bachelor's degree
- Business Administration
Quick apply
4d
Resturant Manager
Good Flippin Burger —Mumbai, Maharashtra
- From ₹40,000 a month
- Weekend availability
- English
- 12th Pass
- Bachelor's degree
- Food provided
Quick apply
13d
General Manager
Plumeria Holidays —Mumbai, Maharashtra
- ₹60,000 - ₹1,00,000 a month
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
4d
Property Manager
JLL —Mumbai, Maharashtra
- Diploma
- Health insurance
Operations Manager - Intercontinental Hotels
Jobskey —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Business Administration
- Communication skills
Quick apply
Associate Manager - HORECA Sales
Cohoma Coffee Company —Mumbai, Maharashtra
- ₹5,00,000 - ₹9,00,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Commuter assistance
- Paid time off
Quick apply
Front Office Manager
SOFITEL —Mumbai, Maharashtra
- Full-time
Quick apply
8d
Food & Beverage Operations Manager
Morgans Originals —Mumbai, Maharashtra
- Full-time
- Public speaking
Quick apply
F&B Operations Manager
Zane's Hospitality —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Plumbing
Quick apply
Hotel Manager-The Ritz-Carlton, Mumbai
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Business Administration
Assistant Market Manager – International Markets
Tripjack —Mumbai, Maharashtra
- Full-time
- Inventory management
- Communication skills
- Hotel experience
4h
Assistant Market Manager – Domestic Chains
Tripjack —Mumbai, Maharashtra
- Full-time
- Communication skills
4h
Catering Manager
KHFM Hospitality & Facility Management Services —Mumbai, Maharashtra
- ₹30,000 - ₹50,000 a month
- Full-time
- Bachelor's degree
- Team management
- Diploma

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Assistant Service Delivery Manager

Aspire Lifestyles -
Mumbai, Maharashtra

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
Call center
Visio
Account management
Banking

Full job description

Position Summary

The Assistant Service Delivery Manager, Aspire Lifestyles, is responsible for the day-to-day management of
people, customer requests and systems to ensure KPIs and Service Levels are met.
The keys to success are the ability to operate in a fast-paced environment and being resourceful to meet the
ever-changing needs and demands of customers.
Collaboration and coordination will be essential between management and peers worldwide as well as
functional heads such as Sales, Finance, Partnerships.
The key client segments are:
Banks: Private Banking, Wealth Management, Credit Card Issuing Banks
Credit Card and Insurance Organizations
Telecommunications, Automotive, Airline, Hospitality, Premium Retail, etc.

Key Responsibilities

Client & Service Focused

Drives high touch of service across all service delivery channels (Phone, chat, email, web, and so on).
Has complete understanding of all clients’ contractual agreements and translate these into standard operating
procedures and specific workflows.
Ensures fulfillment of all client-specific SLA’s and KPI’s both internally and externally, using the most cost
effective and efficient means appropriate.

Quality
Works closely with the Partnership Development team to ensure all offers and benefits are operationalized and
systematically used in servicing our clients¡¦ customers.
Manages all escalations and complaints with the appropriate priority and diligence.
Ensures call and case quality compliance.
Enables a creative and resourceful environment and atmosphere that drives and stimulates the delivery of
positive customer experiences.

People Management
Ensures that resource requirements are well understood for the purpose of financial planning and recruitment.
Supports the recruitment process as directed by the Head of Service Delivery.
Manages, coaches and motivates direct reports, ensuring that they are well trained on their duties and
appraised for their performance.

Audits and Compliance
Drives preparations for Aspire Lifestyles Service Delivery audits whether of an internal or external nature
Ensures that BCP and DR protocols are followed during any threat to business (rapid escalation)

Profitability
Maximizes profitability of the department with ongoing continuous improvements of processes and workflows,
includes cost of sales, manages staffing costs related to the service delivery requirements and maximizes the use
of existing resources with the addition of new programs or services.

Communication
Establishes regular communication mechanisms to ensure the team is clear on organizational and team
objectives.
Facilitates department performance presentations to Senior Management and external clients when required.
Partners with internal stakeholders to ensure correct use of shared resources, including training and quality, HR
and recruitment, IT, and other cross-functional resources
Actively contributes to monthly team meetings.

Other Duties
Works within and promote all International SOS’s policies, procedures and corporate values.
Is aware of International SOS’ OH&S policies, practices and procedures and actively participate in the ongoing
development and enhancement of these important areas of our business.
Undertakes project work and other reasonable duties as requested by the Head of Aspire Lifestyles Operations.
Consult on and implement new technological initiatives as driven locally and within the group, including digital
channels, CRM development and change management.

Job Requirement

Required Work Experience/Knowledge:

Experience working at a management level within the lifestyle or concierge environment
Experience working at a management level for minimum 4 years
Experience in the management role of an operational department (minimum 10 people)
Experience working in a call centre operational environment
Client account management experience
Business acumen
Working knowledge in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio

Desirable Work Experience:

3-5 years of experience in the Customer service / banking/hotel/travel industry

We take care of our employees

Medical coverage for employee

Highly engaged and empowered work culture

Continuous learning & development

Apply Now

Refine Your Search

hotel operation manager jobs in mumbai maharashtra

Assistant Service Delivery Manager

Restaurant Operation Manager

Admin Manager

Shift Manager

Tourism Business Manager

Operations Manager

General Manager -Corporate Sales (Travel Industry)

Operations Manager

Resturant Manager

General Manager

Property Manager

Operations Manager - Intercontinental Hotels

Associate Manager - HORECA Sales

Front Office Manager

Food & Beverage Operations Manager

F&B Operations Manager

Hotel Manager-The Ritz-Carlton, Mumbai

Assistant Market Manager – International Markets

Assistant Market Manager – Domestic Chains

Catering Manager

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Position Summary

Key Responsibilities

Job Requirement

We take care of our employees

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