mumbai maharashtra customer success director Jobs – 147 Open Jobs Today

Director Customer Success
Perfios —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- Bachelor's degree
2d
Customer Success Manager
MentorBeep —Thane, Maharashtra
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Salesforce
- Microsoft Office
- Administrative experience
- Paid sick time
Quick apply
3d
Marketing Director
Get Glass Distribution —Mumbai, Maharashtra
- ₹9,00,000 - ₹12,00,000 a year
- Full-time
- CRM software
- Marketing
- Social media management
- Paid time off
- Work from home
Quick apply
4d
Manager — Banking Relationships & Payment Commercials
Etrav tech limited —Mumbai, Maharashtra
- ₹10,00,000 - ₹12,00,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
7d
Account Director
Foxymoron —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Team management
IT Director – India
TD Synnex —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Delivery Lead Associate Director
Accenture —Mumbai, Maharashtra
- Full-time
- Project management
Senior Product Manager - Skin Health
Kenvue —Mumbai, Maharashtra
- Hybrid work
- Sales
- Master's degree
- Analysis skills
Director, Customer Outcomes GTM
ServiceNow —Mumbai, Maharashtra
- Online application
- Hybrid work
- Sales
- English
Quick apply
Senior Director Alliance Partner Management
Diebold Nixdorf —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Up to 50% travel
Regional Sales Director, India
Kong —Mumbai, Maharashtra
- Full-time
- Hybrid work
- APIs
- Teaching experience
Director, Credit & Control
TD Synnex —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Bachelor's degree
SME - Manager Elevators
JLL —Mumbai, Maharashtra
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
1d
Director - SaT - CHS - SaT - S&E - Corporate Strategy - Mumbai
EY —Mumbai, Maharashtra
- Analysis skills
- Agile
- MBA
Travel Operations Manager | Remote | Luxury Travel Leadership
Fresh Prints —Mumbai, Maharashtra
- Full-time
- Remote
- Hospitality
- Leadership
- Communication skills
Quick apply
Customer Success Manager
Jellyfish —Mumbai, Maharashtra
- Email
- Hybrid work
- English
- Project management
- AI
- Health insurance
- Flexible schedule
Quick apply
14d
Customer Success (Enterprise / SaaS Customer)
LogisticsNow —Mumbai, Maharashtra
- ERP systems
- Communication skills
Senior Manager Corporate Communications
SnapSeaarch —Mumbai, Maharashtra
- ₹25,00,000 a year
- Urgently hiring
- Management
- Bachelor's degree
- Marketing
Assistant Vice President Professional Services
Zycus —Mumbai, Maharashtra
- Full-time
- Oracle
- Agile
- AI
21h
Director, Business Development
Visa Worldwide Pte. Limited —Mumbai, Maharashtra
- Full-time
- Management
- Analysis skills
- Project management

I want to receive the latest job alerts for customer success director in mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success director jobs near mumbai maharashtra

Credit Controller jobs in Mumbai, Maharashtra

Customer Success Manager jobs in Mumbai, Maharashtra

Alliance Manager jobs in Mumbai, Maharashtra

Senior Product Manager jobs in Mumbai, Maharashtra

Banking Relationship Manager jobs in Mumbai, Maharashtra

Account Director jobs in Mumbai, Maharashtra

Head Of Corporate Communications jobs in Mumbai, Maharashtra

Assistant Vice President jobs in Mumbai, Maharashtra

Director Of Business Development jobs in Mumbai, Maharashtra

Customer Success Manager jobs in Thane, Maharashtra

Director Of Customer Success jobs in Mumbai, Maharashtra

Head Of Collections jobs in Mumbai, Maharashtra

Cameo Corporate Services jobs in Chennai, Tamil Nadu

Corporate Nurse jobs in Delhi, Delhi

Centre Head, Preschool jobs in Ahmedabad, Gujarat

Head Of Corporate Strategy jobs in Delhi, Delhi

Director Of Information Technology jobs in Navi Mumbai, Maharashtra

Director Of Information Technology jobs in Chennai, Tamil Nadu

Food Technology jobs in Uttar Pradesh

Director Of Information Technology jobs in Hyderabad, Telangana

Director Customer Success

Perfios -
Mumbai, Maharashtra

Apply Now

Job details

Permanent
2 days ago

Qualifications

Master's degree
Analysis skills
Bachelor's degree
APIs
Account management
Communication skills
Banking

Full job description

Job Description

Founded in 2008, Perfios is a global B2B SaaS fintech serving the Banking, Financial Services and Insurance industry in 18 countries, empowering 1000+ Financial Institutions. Through its pioneering software platforms and products, Perfios helps Financial Institutions take big leaps by shaping their origination, onboarding, decisioning, underwriting and monitoring processes at scale and speed. Perfios delivers 8.2 Billion Data Insights to Financial Institutions every year to facilitate faster decisioning, and processes 1.7 Billion Transactions a year with an AUM of 3 Trillion, significantly accelerating access to credit and financial services for their clients' customers.

Headquartered in Mumbai and tech team based out of Bangalore, Perfios has offices worldwide and with 75+ products and platforms, and over 500+ APIs. In Perfios, its clients have a confidant and a robust start-to-end tech platform.

Role Summary:

The ideal candidate will work closely with our customer success team especially the engagement managers in delivering exceptional value to our clients in the banking sector. The ideal candidate will have a strong background in technology, a deep understanding of banking as a domain, deep understanding of our products and a proven track record in stakeholder management and collaboration. This role will focus on driving product adoption, customer satisfaction, retention, and growth while collaborating with cross-functional teams to ensure our customers achieve their desired outcomes.

Job Location: Mumbai or Bangalore

Key Responsibilities:

Revenue Retention and Maximization

Own and safeguardMonthly Recurring Revenue (MRR) by translating Perfios product capabilities into tangible business outcomes.
Continuously monitor and interpret SaaS / API consumption signals and surface consumption trends to identify engagement patterns, usage anomalies, and early indicators of disengagement or expansion readiness.
Define and develop clear performance metrics to track, and report on measurable retention KPIs including, churn risk scores, and net revenue retention (NRR)

Customer Engagement:

Build and maintain strong relationships with key stakeholders in the banking sector, ensuring alignment with their business goals and challenges.
Design and engage in recurring governance cadences such as Quarterly Business Reviews (QBRs) with the engagement team. Ensure agendas drive strategic alignment, product awareness, and measurable action items.

Churn Analysis:

Conduct structured post-mortem analyses on churned or distressed accounts. Identify and address potential issues proactively to reduce churn and maximize customer lifetime value.
Develop and execute tailored adoption themes that drive utilization of key Perfios features across the client organization

CSAT and NPS Improvement

Define quarterly improvement targets, analyze feedback at a granular level, and drive cross-functional actions to close experience gaps.
Recommend and coordinate targeted interventions - present portfolio health dashboards to senior leadership on a regular basis, with forward-looking risk commentary.

Internal Communication and Collaboration:

Systematically capture, synthesize, and communicate customer product feedback to the Product Management team.
Co-create or design new solutions with clients based on usage gaps - Identify upsell and cross-sell opportunities within the existing customer base by mapping client business objectives to Perfios product capabilities.
Coach and mentor Customer Success team members. Contribute to the development of internal playbooks, toolkits, and training program that elevate the capability and consistency of the overall Customer Success function.

Required experience:

Bachelor’s degree in business, Technology; a Master’s degree is a plus.
Proven experience (12+ years) in customer success, account management in the technology sector, with specific experience in banking.
Demonstrated experience in leading and developing high-performing teams.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Strong analytical skills and experience with customer success tools and metrics.
Passion for delivering exceptional customer experiences and driving customer satisfaction.

What does this role mean for your career?

While you bring your experience & energy, this role expect a fast-moving work environment, tremendous empowerment and ownership of the business, a willingness to move fast and break things and pushing the boundaries.

Job Snapshot

Updated Date

03-06-2026

Job ID

JR-23-10489

Sub Business Unit

Customer Success

Location

Mumbai, Maharashtra, India ..+ 1

Employee Type

Permanent

Apply Now

Refine Your Search

customer success director jobs in mumbai maharashtra

Director Customer Success

Customer Success Manager

Marketing Director

Manager — Banking Relationships & Payment Commercials

Account Director

IT Director – India

Delivery Lead Associate Director

Senior Product Manager - Skin Health

Director, Customer Outcomes GTM

Senior Director Alliance Partner Management

Regional Sales Director, India

Director, Credit & Control

SME - Manager Elevators

Director - SaT - CHS - SaT - S&E - Corporate Strategy - Mumbai

Travel Operations Manager | Remote | Luxury Travel Leadership

Customer Success Manager

Customer Success (Enterprise / SaaS Customer)

Senior Manager Corporate Communications

Assistant Vice President Professional Services

Director, Business Development

I want to receive the latest job alerts for customer success director in mumbai maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected