remote customer experience analyst Jobs – 158 Open Jobs Today

Technical Support Analyst I
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- English
Technical Support Analyst II
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Computer Science
- Databases
- Work from home
Business Analyst
Renaissace Jewel —Remote
- ₹5,50,000 - ₹8,50,000 a year
- Full-time
- Remote
- Microsoft Word
- Computer Science
- English
- Paid time off
- Work from home
Quick apply
Quality Analyst
Optimiser —Remote
- Up to ₹6,00,000 a year
- Full-time
- Remote
- Writing skills
- SQL
- Project management
- Work from home
Quick apply
7d
Service Desk Analyst 1
CSG —Remote
- Email
- Remote
- Microsoft Outlook
- Software troubleshooting
- Windows
- Work from home
Service Analyst - India
Alliage —Remote
- Remote
- Customer service
- Salesforce
- English
Quick apply
Senior Business Strategy Analyst (Employer of Record)
Credit Acceptance —Remote
- ₹28,17,444 - ₹41,32,252 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Data analysis skills
- Master's degree
- Health insurance
18h
Investment Analyst / Business Analyst / M&A Analyst
KalaGato —Remote
- Up to ₹6,00,000 a year
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Collection Analyst (US Accounting)
PairSoft —Remote
- ₹4,00,000 a year
- Email
- Remote
- Oracle
- Customer service
- Finance
- Paid time off
Quick apply
People Systems Analyst
Porch Group Media —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- English
- Paid holidays
- Health insurance
ServiceNow Business Analyst
Integrass —Remote
- Remote
- English
- Analysis skills
- Bachelor's degree
Salesforce Education Cloud Consultant
Kasmoprav —Remote
- ₹60,000 - ₹90,000 a month
- Remote
- Salesforce
- Communication skills
Quick apply
8h
FinCrime Analyst (Investigator)
Revolut —Remote
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Team Member (MS Technologies)
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Data Analyst I - AMS
Nordson —Remote
- Full-time
- Remote
- Azure
- Computer Science
- Data analysis skills
Computer Systems Analyst
A-Z for Remote jobs —Remote
- ₹3,54,903.03 - ₹6,08,236.96 a year
- Remote
- Oracle
- Data analysis skills
- SQL
Quick apply
HRIS Analyst
DMI —Remote
- Remote
- Microsoft Excel
- Human resources
15h
Financial Analyst
ResultsCX —Remote
- Remote
- B.Sc
- Finance
- Bachelor's degree
9d
People Systems Analyst
Porch —Remote
- ₹16,87,500 - ₹23,62,500 a year
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- English
- Paid holidays
- Health insurance
US Healthcare Tech Consultant / EHR Analyst
HoonarTek —Remote
- Part-time
- Remote
- Research
- SQL
- Agile

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customer experience analyst jobs near remote

Technical Support Analyst I

CSG -
Remote

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Job details

Full-time

Qualifications

CI/CD
Knowledge management
Oracle
Computer Science
XML
UNIX
English
Technical support
SOAP
SQL
ITIL
Continuous integration
Perl
REST
Computer networking
Telecommunication
IT
Linux
Application support
Diploma
PL/SQL
Jenkins
Billing
Communication skills
Python
Information Technology

Full job description

Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production
environment.
Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their
respective functionalities.
It will be good if having the CSG Activation(IAT-Interactivate) product knowledge. Use provisioning and order management systems tools to
initiate and track the service activation process.
Must be aware of bulk provisioning process.
Supports customers per the details contained in the customer maintenance and support contracts.
Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
Analyze and debug CSG product applications
Ensures CSG Support Tool is always updated with the latest ticket details.
Delivers product installations according to internal procedures.
Assist direct line manager with reporting on KPIs and team progress
Escalates opportunities and/or issues according to established procedures
Performs Application Health Check
Works on performance issues
Works in different business times and on-call 24hs / 7 days Shift work, stand by support and working on weeknights/weekends/public holidays
is required
Ad-hoc occasional travel to customer sites
Resource should have
2-4 years of work experience in software industry and application support experience
Degree or Diploma in Information Technology; Computer Science, Engineering
Sound knowledge on Billing and Rating
Good knowledge of Telecommunication environment and customer services procedures
Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge
Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Shell, Perl, Python,
SOAP, REST, Tuxedo, XML
Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas e.g., Oracle database, RedHat
Linux or Unix OS, etc.
Customer facing skills to perform on-site support for customers who have purchased the services
Experience in Incident/Problem/Change/Knowledge Management
Experience in Automation Frameworks would be a plus
Experience with CI/CD tools including Jenkins.
ITIL accreditation will be an advantage
Works well within a team environment
Able to communicate effectively to convey and clarify information
Good written and verbal communication skills
Able to communicate in English (Advanced) and one additional language is preferred

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

Apply Now

Refine Your Search

customer experience analyst jobs in remote

Technical Support Analyst I

Technical Support Analyst II

Business Analyst

Quality Analyst

Service Desk Analyst 1

Service Analyst - India

Senior Business Strategy Analyst (Employer of Record)

Investment Analyst / Business Analyst / M&A Analyst

Collection Analyst (US Accounting)

People Systems Analyst

ServiceNow Business Analyst

Salesforce Education Cloud Consultant

FinCrime Analyst (Investigator)

Team Member (MS Technologies)

Data Analyst I - AMS

Computer Systems Analyst

HRIS Analyst

Financial Analyst

People Systems Analyst

US Healthcare Tech Consultant / EHR Analyst

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